Customer Experience Coachย
Location:ย Houston, TX
Employment Type:ย Full-Timeย
Compensation:ย $23-$30/hr + quarterly performance based bonuses.
Help people move forward while building a meaningful career.ย
Serenity is hiringย Customer Experience Coachesย to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.ย
This role is ideal for people with backgrounds inย customer service, hospitality, retail, education, or caregivingย who enjoy connecting with others and creating supportive, encouraging environments.ย
ย No specialized industry experienceย required.ย We provideย full paidย trainingย so you feel confident in the role.ย
About the Roleย
As aย Customer Experience Coach,ย you'llย work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileย participatingย in a structured program.ย
You'llย serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.ย
Key Responsibilitiesย
- Provide one-on-one support during scheduled program sessionsย
- Operate andย monitorย specialized program tools and technology (training provided)ย
- Encourage participants through positive practices such as journaling,ย goal-setting, and mindfulness exercisesย
- Maintainย accurateย session notes and share updates with team membersย
- Ensure each participant's experience is professional, supportive, and respectfulย
- Follow established processes and standards toย maintainย a consistent experienceย
Requirementsย
- 2+ years of full-time professional experience in any industryย
- CHarย and professional verbal and written communication skillsย
- Strong interpersonal skills with patience and empathyย
- Reliable, punctual, and open to feedbackย
- Authorized to work in the United Statesย
- Ability to pass a background check and drug screeningย
Nice-to-Havesย
- Experience in customer service, hospitality, retail, education, or caregiving rolesย
- Interest in personal development, coaching, or wellnessย
- Comfort working closely with individuals in a service-focused environmentย
Pay & Benefitsย
- Competitive pay with advancement opportunitiesย
- 90% employer-paid medical, dental, and vision insuranceย
- 10 PTO days (15 after the first year)ย +ย 10 paid holidaysย
- Paid training and professional certificationย
- Supportive, growth-focused work environmentย
About Serenityย
Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.ย
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofย a background checkย and drug screening.