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Professional Customer Service Representative Jobs in Arizona

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16 - $21.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

Rent-A-Center

Customer Service Representative

Phoenix, AZ · On-site

$16.50 - $18.50/hr

Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main ...

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All JobsProfessional Customer Service Representative JobsProfessional Customer Service Representative Jobs in Arizona

Professional Customer Service Representative information

What is the difference between Professional Customer Service Representative vs Customer Support Specialist?

AspectProfessional Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications are optional but beneficial
Work EnvironmentCall centers, retail, corporate officesCall centers, online support, technical support teams
Industry UsageRetail, telecommunications, banking, healthcareTechnology, software, e-commerce, telecom
Job FocusHandling customer inquiries, resolving issues, providing product infoTechnical troubleshooting, product support, account assistance

Both roles involve assisting customers, but Professional Customer Service Representatives typically focus on general inquiries and issue resolution, while Customer Support Specialists often handle technical or specialized support tasks. The roles overlap in work environment and industry usage, making them closely related but distinct in focus.

What is considered professional customer service as a professional customer service representative?

Professional customer service as a customer service representative involves effectively communicating with customers, demonstrating patience and empathy, resolving issues efficiently, and maintaining a positive attitude. It also includes knowledge of company policies, active listening skills, and the ability to use customer service tools such as CRM software to ensure customer satisfaction.
What are the most commonly searched types of Customer Service Representative jobs in Arizona? The most popular types of Customer Service Representative jobs in Arizona are:
Professional Customer Service Representative jobs near you

Customer Service Representative

American Leak Detection - Dallas, TX

Tempe, AZ • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

The Customer Service Representative at American Leak Detection of Phoenix is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Phoenix area. 

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Salary: $18.00 - $20.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time in office
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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