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BIG ISLAND PHYSICAL THERAPY

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Patient Care Coordinator

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$18 - $20/hr

Experience in physical therapy or healthcare * Strong administrative background What We Value At Big Island PT, we value: * Integrity * Accountability * Professional growth * Positive energy * Team ...

BIG ISLAND PHYSICAL THERAPY

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Patient Care Coordinator

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$18 - $20/hr

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What is the difference between Professional Big Island vs Professional Maui?

AspectProfessional Big IslandProfessional Maui
CredentialsTypically requires industry-specific certifications and a relevant degreeSimilar credential requirements, often including certifications and experience
Work EnvironmentPrimarily in construction, tourism, or service sectors on Big IslandSimilar sectors, focused on Maui's tourism and hospitality industries
Employer & Industry UsageUsed by local businesses, government agencies, and contractors on Big IslandCommon among Maui-based companies and tourism-related employers

The Professional Big Island and Professional Maui roles share similar credentials, work environments, and industry usage, primarily serving their respective island communities in sectors like tourism, construction, and services. The main difference lies in their geographic focus, with each role tailored to the specific needs and industries of Big Island or Maui.

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Cities with the most Professional Big Island job openings:

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The most popular types of Big Island jobs are:

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Infographic showing various Professional Big Island job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Patient Care Coordinator

BIG ISLAND PHYSICAL THERAPY

Hilo, HI • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

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Job description

Be the heartbeat of our clinic.

At Big Island Physical Therapy, we don’t just treat injuries — we build stronger, healthier members of our community. And it all starts at the front desk.

We are seeking a meticulous, organized, and highly professional Front Desk Receptionist who thrives in a fast-paced healthcare environment and understands that details matter.

If you are the type of person who color-codes your calendar, shows up 10 minutes early, and takes pride in delivering exceptional customer service — we want to meet you.

What You’ll Do

You are the first impression and the last touchpoint of every patient visit.

Daily Responsibilities Include:

  • Warmly greeting and checking in patients

  • Answering multi-line phones with professionalism and efficiency

  • Scheduling appointments with precision

  • Verifying insurance and collecting copays

  • Managing patient charts and documentation accuracy

  • Coordinating with therapists and clinical staff

  • Maintaining organized front desk operations

  • Ensuring HIPAA compliance and patient confidentiality

  • Handling multiple tasks without sacrificing quality

This role requires someone who can move quickly, think clearly, and stay organized under pressure.

Who Thrives Here

You might be the right fit if you:

✔️ Are highly detail-oriented (mistakes bother you)
✔️ Are punctual and reliable
✔️ Love systems, organization, and structure
✔️ Communicate clearly and confidently
✔️ Enjoy helping people and solving problems
✔️ Can juggle multiple responsibilities smoothly
✔️ Maintain professionalism in all interactions
✔️ Are comfortable with computers and EMR systems

Bonus points if you have:

  • Previous medical office experience

  • Insurance verification experience

  • Experience in physical therapy or healthcare

  • Strong administrative background

What We Value

At Big Island PT, we value:

  • Integrity

  • Accountability

  • Professional growth

  • Positive energy

  • Team players who raise the standard

This is not just a “sit at the desk” position. This is a leadership position at the front of the clinic.

Compensation & Benefits

  • Competitive hourly pay (based on experience)

  • Paid training

  • Opportunities for growth

  • Supportive, team-driven environment

  • Meaningful work helping the community move better

How to Apply

If you’re looking for a career — not just a job — and you take pride in being organized, dependable, and professional, we’d love to hear from you.

  1. Apply through ZipRecruiter with:
    • Resume
  2. Apply Online: bit.ly/workatPakolea

Company Description

Pakolea LLC is owned and operated by Shauna Russell, DPT, MBA who purchased Big Island Physical Therapy in November 2015. Pakolea LLC was started in 2009 as a mobile therapy company that transitioned into more clinic-based operation in 2011. Shauna has operated clinics on Maui as well as Molokai but needed to move to the Big Island so her son could attend Nawahiokalaniopuu (Hawaiian Immersion School) in Keaau, HI.

Our company is committed to providing comprehensive movement assessment to pinpoint weakness, imbalances, and impaired movement patterns to not only improve the patient's current pain but to address the "reason" their condition progressed by correcting abnormal movement patterns.

Our team is dedicated to making our patients and clients STRONG in whatever activities they wish to do from being able to walk independently to returning to a college sport or just increasing their overall fitness levels by using current evidence-based techniques to address impairments with long-term benefits.

www.bigislandpt.com

IG: @bigislandpt
FB: @bigislandphysicaltherapy
Google: Big Island PT