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Production Support Manager Jobs in Grapevine, TX

Sandvik

Product Support Manager

Dallas, TX · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Terelion is looking for a PRODUCT SUPPORT MANAGER Location: Carrollton, TX Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits ...

Caterpillar Brazil

Product Support Manager

Irving, TX · On-site

$148 - $222/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

New

Sandvik Group

Product Support Manager

Carrollton, TX · On-site

$90 - $130/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Key performance areas The Product Support Manager is responsible for overseeing all aspects of product and equipment support for mining operations. This role serves as the primary liaison between ...

New

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

CitiusTech

Production Support

Dallas, TX · On-site

Handle shift management to ensure smooth workflow and support coverage. 5 years of strong production support (L1/L2) experience. . Monitoring, analysing, troubleshooting problems, providing code ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... change management processes. • Coordinate with development, QA, and infrastructure teams for issue resolution. • Maintain production support documentation and operational procedures. • ...

CitiusTech

Production Support Analyst

Dallas, TX · On-site

* 5 years of strong production support (L1/L2) experience. * Working Knowledge in Java, Unix, Azure ... Problem Management, Incident Management, Change Management, SLA Compliance. * Excellent ...

CEDENT

Production Support Engineer

Westlake, TX · On-site

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 ... Ability to effectively multi-task and manage his/her time, and the ability to work independently as ...

Nastech Global

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical ... across ERP, CRM, data warehouse, and other enterprise systems. * Knowledge with MDM hub ...

Apex Systems

Senior Production Support Engineer

Plano, TX · On-site

$94 - $101/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

# Senior Production Support EngineerApply**Job#: 3045651**** **Senior Production Support Engineer ... Manage and troubleshoot Workday Studio, EIBs, web services, and APIs.* Identify production failures ...

JLL

Analyst, Production Support

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage the due diligence process and be the driving force in working through the marketing and ... JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on ...

CEDENT

Production Support Engineer(Linux)

Westlake, TX · On-site

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer ... Hands on experience working with AWS EKS and AWS manages solutions such as lambda, dynomodb, api ...

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Production Support Manager information

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$32

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How much do production support manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for production support manager in Grapevine, TX is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $49.76 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Grapevine, TX are hiring for Production Support Manager jobs?

Cities near Grapevine, TX with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,191 per year, or $32.3 per hour.

Telecom BizOps Production Support Manager

Jconnect Infotech Inc

Frisco, TX • On-site

Other

Re-posted yesterday

Job description

Telecom BizOps Production Support Manager

The Telecom BizOps Production Support Manager is responsible for leading the support and operations of business-critical applications, particularly in Order Management, Billing, CRM, and Provisioning. This role ensures smooth operations, rapid issue resolution, and continuous process improvements to minimize order fallouts, system downtimes, and escalations. dealing with business users and other vendor partners from development teams.

The opportunity:

  • Oversee L1/L2 support teams, ensuring timely resolution of incidents and order fallouts.
  • Manage incident triage, RCA (Root Cause Analysis), and escalation to L3 teams or vendors.
  • Ensure adherence to SLAs (Service Level Agreements) for issue resolution.
  • Monitor system health, uptime, and performance metrics, taking proactive action to prevent disruptions.
  • Improve productivity through automation
  • Own build out and support for real-time reporting dashboard for KPI and metrics
  • System Security and Performance monitoring and remediation
  • Analyse and manage order fallouts, working closely with IT and business teams to reduce manual interventions.
  • Implement automation, retry mechanisms, and process optimizations to improve order processing success rates.
  • Collaborate with network provisioning, CRM, and billing teams to resolve system integration failures.
  • Manage month end and quarterly recurring recon processes and communicate to stakeholders.
  • Identify opportunities for automation and AI-driven monitoring to improve system efficiency.
  • Work with cross-functional teams to enhance order orchestration, API performance, and workflow automation.
  • Develop and refine SOPs (Standard Operating Procedures) and playbooks for incident response.
  • Holistic and strategic view on Biz Ops processes and ongoing improvements.
  • Leadership communication and Roadmap.
  • Resources and roles optimization.
  • Handle Business escalations and Targeted communication.
  • Act as the main liaison between business teams, IT, and third-party vendors.
  • Provide regular updates to leadership on system performance, incident trends, and improvement initiatives.
  • Lead and mentor a team of BizOps engineers and support analysts (onshore/ offshore).
  • Establish and maintain a knowledge base for recurring issues, reducing resolution time.
  • Conduct regular training sessions and war-room simulations to prepare the team for critical outages.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

  • Experience in Telecom Order, Subscription Management, Billing and IoT Systems (non-core wireless)
  • Knowledge of SQL, API integrations, and troubleshooting logs for root cause analysis.
  • Familiarity with incident management tools like ServiceNow, Jira and Confluence
  • Strong ITIL process foundational knowledge
  • Hands on experience on Reporting tools such as Power BI will be a plus.
  • Strong Azure Cloud platform knowledge and experience in deployment and managing applications through automated deployments and support operations on Microsoft Azure
  • Splunk Log, Azure Log monitoring is nice to have

Soft Skills:

  • Excellent problem-solving and analytical skills to quickly resolve production issues.
  • Strong stakeholder management, working with IT, business teams, and vendors.
  • Ability to lead high-pressure, 24/7 support environments with quick decision-making.
  • Bachelors degree in IT, Computer Science, or Telecommunications.
  • 12+ years of experience in telecom production support, BizOps, or IT operations.
  • Experience in managing L1/L2 support teams and working with third-party vendors.
  • ITIL/Cloud certification (preferred).
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About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

Social media

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