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Production Support Manager Jobs in Grapevine, TX

Sandvik

Product Support Manager

Dallas, TX · On-site

Terelion is looking for a PRODUCT SUPPORT MANAGER Location: Carrollton, TX Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits ...

Caterpillar Brazil

Product Support Manager

Irving, TX · On-site

$148 - $222/hr

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

New

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology ...

Sandvik Group

Product Support Manager

Carrollton, TX · On-site

$90 - $130/hr

Key performance areas The Product Support Manager is responsible for overseeing all aspects of product and equipment support for mining operations. This role serves as the primary liaison between ...

New

Caterpillar

Product Support Manager

Irving, TX · On-site

$147K - $221K/yr

Caterpillar's Cat Technology group is searching for a Product Support Manager to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will ...

CitiusTech

Production Support

Dallas, TX · On-site

Handle shift management to ensure smooth workflow and support coverage. 5 years of strong production support (L1/L2) experience. . Monitoring, analysing, troubleshooting problems, providing code ...

eTeam

Production Support Engineer

Dallas, TX · On-site

$41.50 - $54.25/hr

... change management processes. • Coordinate with development, QA, and infrastructure teams for issue resolution. • Maintain production support documentation and operational procedures. • ...

Apex Systems

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Job#: 3045595 Production Support Engineer Location: Plano, Texas (Hybrid) Duration: 12 months Role ... The ideal candidate will be a self-managing professional who can take initiative to troubleshoot ...

CitiusTech

Production Support Analyst

Dallas, TX · On-site

* 5 years of strong production support (L1/L2) experience. * Working Knowledge in Java, Unix, Azure ... Problem Management, Incident Management, Change Management, SLA Compliance. * Excellent ...

CEDENT

Production Support Engineer

Westlake, TX · On-site

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 ... Ability to effectively multi-task and manage his/her time, and the ability to work independently as ...

Nastech Global

Production Support Engineer

Plano, TX · On-site

$40.25 - $52.50/hr

Production Support Engineer Location: Plano, TX(Onsite) Duration: Fulltime Must Have Technical ... across ERP, CRM, data warehouse, and other enterprise systems. * Knowledge with MDM hub ...

JLL

Analyst, Production Support

Dallas, TX

Manage the due diligence process and be the driving force in working through the marketing and ... JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future ...

Xforia, Inc.

Application Production Support

Dallas, TX · On-site

A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on ...

CEDENT

Production Support Engineer(Linux)

Westlake, TX · On-site

$40.25 - $52.50/hr

This is a W2 position One of our client's is looking for a skillful Production Support Engineer ... Hands on experience working with AWS EKS and AWS manages solutions such as lambda, dynomodb, api ...

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Production Support Manager information

See Grapevine, TX salary details

$9

$32

$61

How much do production support manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for production support manager in Grapevine, TX is $32.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $49.76 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Grapevine, TX are hiring for Production Support Manager jobs?

Cities near Grapevine, TX with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,191 per year, or $32.3 per hour.

Product Support Manager

Sandvik

Dallas, TX • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Sandvik rating

7.4

Company rating: 7.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

289th of 491 rated machine equipment manufacturers

Job description

Terelion is looking for a
PRODUCT SUPPORT MANAGER
Location: Carrollton, TX
Terelion is a global company servicing the Mining business. We operate in over 120 countries providing premium drill bits, DTH and RPS, knowledge and expertise to achieve customer goals. The key to the company's success is our innovative employees. Terelion offers an exciting and fast paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Terelion is the right place for you. Come join our team!
Key performance areas
The Product Support Manager is responsible for overseeing all aspects of product and equipment support for mining operations. This role serves as the primary liaison between operations, maintenance teams, equipment manufacturers, and suppliers to ensure optimal equipment performance and customer satisfaction. The successful candidate will drive continuous improvement initiatives, manage support contracts, analyze equipment performance data, and lead a team focused on maximizing equipment uptime and operational efficiency.
Essential Duties and Responsibilities
  • Lead the product support function for mining equipment and related technologies, including team leadership, mentoring, and technical support.
  • Develop and execute support strategies that improve equipment reliability, availability, utilization, and overall fleet performance.
  • Build and maintain strong relationships with operations, maintenance teams, OEMs, suppliers, and service providers.
  • Analyze equipment, maintenance, and operational data to identify trends, resolve issues, and drive continuous improvement.
  • Coordinate warranty claims, technical escalations, component failures, equipment rebuilds, upgrades, and life-cycle management activities.
  • Manage product support budgets, service agreements, maintenance contracts, and supplier performance expectations.
  • Ensure compliance with safety, regulatory, and environmental requirements while preparing reports and recommendations for senior management.

Your Profile
  • Bachelor's degree in Engineering, Business, Heavy Equipment Management, or a related field, or equivalent combination of education and experience.
  • Minimum of 7 years of experience in mining, heavy equipment, construction, or industrial product support environments, including at least 3 years of leadership or management experience.
  • Strong knowledge of surface and/or underground mining equipment, maintenance practices, OEM relationships, and heavy equipment manufacturers such as Caterpillar, Komatsu, Epiroc, Sandvik, or similar.
  • Proficiency with equipment management systems, maintenance software, data analysis tools, and project management practices.
  • Strong communication, relationship management, analytical, and problem-solving skills.
  • Valid driver's license and ability to travel to mine sites as required.
  • Preferred qualifications include a professional engineering designation or advanced technical certifications, experience with reliability-centered maintenance, condition monitoring, predictive maintenance, fleet management systems, service contracts, and supplier relationship management.

Key Competencies
  • Leadership, team development, and safety leadership
  • Customer focus, relationship management, and communication
  • Strategic thinking, operational excellence, and continuous improvement
  • Technical expertise, financial acumen, and data-driven decision making

Working Conditions
  • Regular travel to mine sites and operational facilities.
  • Work may involve exposure to outdoor environments, mining operations, and industrial settings.
  • Must be able to comply with all site-specific safety requirements, including personal protective equipment standards.

Benefits
Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.
How to apply
For immediate consideration, please apply online at http://www.sandvik.com/careers to the Product Support Manager position, Job Requisition # R0094901.
Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsolutions.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
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