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Production Support Manager Jobs in Edmond, OK (NOW HIRING)

Nextep

Senior Manager of Product Support

Norman, OK · On-site

$110K - $145K/yr

We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing ...

Nextep

Senior Manager of Product Support

Norman, OK · On-site

$110K - $145K/yr

We are looking for a highly skilled and motivated Sr. Manager of Product Support to join our team. In this critical leadership role, you will drive operational success for the Nextep PEO by directing ...

Smith & Nephew

Production Manager

Oklahoma City, OK · On-site

... production processes to enhance efficiency and performance * Managing and developing a high ... Supporting strategic planning and contributing to long term operational goals What will you need to ...

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Production Support Manager information

See Edmond, OK salary details

$9

$31

$60

How much do production support manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for production support manager in Edmond, OK is $31.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $48.65 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What cities near Edmond, OK are hiring for Production Support Manager jobs?

Cities near Edmond, OK with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 82% In-person, and 18% Remote job distribution, with an average salary of $65,710 per year, or $31.6 per hour.

Supplier Quality Support Manager PMG

PROTEIN MANAGEMENT GROUP

Oklahoma City, OK

Full-time

Re-posted 9 days ago

Job description

POSITION PURPOSE

The Field Service - Supplier Quality Support Manager plays a key role in developing and maintaining a market presence with McDonald's Owner Operators, restaurant personnel, Field Office staff and distribution centers within assigned markets. Responsible for monitoring and ensuring Lopez Dorada product performance, quality and customer satisfaction within assigned market. This role ensures Lopez Dorada remains the supplier of choice to the McDonald's system within assigned categories and territories.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Develops and maintains a preferred business relationship with McDonald's Field Office staff, Owner/Operators, and distribution centers in assigned markets. Champions Lopez Dorada's business philosophies, quality and food safety improvement initiatives, and other pertinent information to the McDonald's system. Promotes the Lopez Dorada brand.
  • Participates in development and execution of the Lopez Dorada Field Team annual strategic plan. Provides updates on assigned areas of responsibilities during regular plan update meetings.
  • Partners with McDonald's Menu Innovation, US Operations and Field Office teams to support new product/platform development, testing, and deployment in assigned markets. Identifies opportunities to improve product/platform integration into the restaurants and introduce restaurant innovations.
  • Participates in across the counter/behind the counter field data collection opportunities focusing on restaurant operations, equipment calibration/performance and product quality.
  • Actively gathers product performance and satisfaction information from customers; troubleshoots quality related opportunities in the field and communicates internally to inform key stakeholders and resolve product performance opportunities.
  • Responsible for monitoring and managing product damages within assigned distribution centers.
  • Relays information regarding planned promotional activities, limited time offers and regional product activity within assigned markets to Field Service - Supplier Quality Support Director.
  • Stays current with a full understanding of McDonald's restaurant operations, equipment, distribution systems, and Lopez Dorada's manufacturing & safety processes.
  • Fully understands Lopez Dorada's product quality attributes.
  • Participates in various McDonald's field activities/events, including but not limited to Field Office Meetings, NFOM's (National Field Office Meeting), World Wide Conventions, Purchasing Committee meetings and Ronald McDonald House Charity events in order to promote Lopez Dorada and maximize the opportunity to further build relationships. Identifies opportunities to involve Lopez Dorada leadership in such activities.

QUALIFICATIONS

  • Proficient in MS Word, Excel, Power Point and the Internet.
  • Excellent verbal and written communication skills required.
  • A professional appearance and telephone manner is essential.
  • Able to present information in a formal presentation setting.
  • Excellent interpersonal skills/relationship building skills.
  • Customer-focused individual.
  • Problem-solving ability.
  • Plans and delivers results.

EDUCATION and/or EXPERIENCE

  • Bachelor's degree
  • Minimum of 3 years food industry experience
  • McDonalds restaurant experience preferred

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