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Production Support Engineer Jobs in Cumming, GA (NOW HIRING)

National Carwash Solutions

Support Engineer

Atlanta, GA · On-site

$60 - $80/hr

Support Engineer Are you the type of person who always goes the extra mile? Are you passionate ... Our products include cutting‑edge software solutions such as white‑labeled mobile membership ...

Global-E

Application Support Engineer

Atlanta, GA · On-site

Requirements * 5+ years of experience as an Application Support Engineer supporting, maintaining ... Familiarity with debugging tools, log analysis, and production support * Strong analytical and ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

$60 - $80/hr

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

With no PM infrastructure for legacy products, the SSE will define maintenance schedules ... Support the Field Engineering Manager in building the reliability infrastructure that Service ...

Slip Robotics

Service Support Engineer

Norcross, GA · On-site

With no PM infrastructure for legacy products, the SSE will define maintenance schedules ... Support the Field Engineering Manager in building the reliability infrastructure that Service ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Support and troubleshooting on the wireless and switching range of Fortinet products * Collection ...

Fortinet

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ... Support and troubleshooting on the wireless and switching range of Fortinet products * Collection ...

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All JobsProduction Support Engineer JobsProduction Support Engineer Jobs in Cumming, GA

Production Support Engineer information

See Cumming, GA salary details

$16

$42

$71

How much do production support engineer jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for production support engineer in Cumming, GA is $42.79, according to ZipRecruiter salary data. Most workers in this role earn between $36.01 and $46.97 per hour, depending on experience, location, and employer.

What is a production support engineer?

Production Support Engineers are IT professionals responsible for ensuring the smooth operation and maintenance of software applications and systems in a live production environment. They monitor system performance, troubleshoot technical issues, and collaborate with development and operations teams to quickly resolve incidents. Their goal is to minimize downtime, maintain service levels, and support end-users by addressing technical problems as they arise. Production Support Engineers also contribute to system improvements and may participate in on-call rotations to provide 24/7 support.

What are the key skills and qualifications needed to thrive as a production support engineer?

To thrive as a Production Support Engineer, you need strong problem-solving abilities, a background in computer science or IT, and experience in troubleshooting software and infrastructure issues. Familiarity with monitoring tools, ticketing systems like Jira or ServiceNow, and scripting languages such as Python or Bash is typically required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in this role. These skills and qualities are crucial for ensuring system reliability, minimizing downtime, and maintaining seamless business operations.

What are some common challenges faced by production support engineers, and how are they typically addressed?

Production Support Engineers often face challenges such as resolving urgent system outages, managing high-pressure incidents, and balancing multiple support requests simultaneously. To address these, they rely on strong troubleshooting skills, clear communication with development teams, and well-documented incident management processes. Many organizations provide on-call rotations and regular training to help engineers stay prepared, while collaboration with cross-functional teams ensures issues are resolved efficiently and root causes are addressed for long-term stability.

What are popular job titles related to Production Support Engineer jobs in Cumming, GA?

For Production Support Engineer jobs in Cumming, GA, the most frequently searched job titles are:

What job categories do people searching Production Support Engineer jobs in Cumming, GA look for?

The top searched job categories for Production Support Engineer jobs in Cumming, GA are:

Production Support Engineer jobs near you
Infographic showing various Production Support Engineer job openings in Cumming, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $89,013 per year, or $42.8 per hour.

Support Engineer

National Carwash Solutions

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

Location & Schedule:
  • Location: This position is based in Atlanta, GA
  • Work Schedule: 5 days per week, you must be available to work a shift between 8:00 AM and 5:00 PM Eastern Time (ET). A Sunday-Thursday and Tuesday-Saturday shift is available.
  • Availability: A weekend day and some holidays are required.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
"High-Fiver" Wanted: Support Engineer
Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited with the successful resolution of a client issue that you high-five the person next to you? If so, you are exactly who we are looking for.
We are looking for a talented, dedicated Support Engineer to join our high-five team and take part in the continued growth of our dynamic company.
About AMP (An NCS Company)
AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before.
AMP is a division of National Carwash Solutions (NCS). NCS has grown to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
In addition to AMP, the NCS family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
Why work for us?
We have one of the most supportive and sustainable cultures anywhere. Our team of lifelong learners has a thirst for knowledge and a passion for technology and software. We're dedicated to building world-class solutions for our customers, and at the same time, place a high value on team rewards and personal career growth. We enjoy working together to solve challenging problems, teaching each other through lunch-and-learns, and celebrating victories (even the small ones) along the way.
What are we looking for?
As a Support Engineer, you will be responsible for achieving the highest possible level of support for our customers by responding to support requests, analyzing error logs to resolve issues and determine trends, and producing customer-facing documentation. You will work closely with our customers, providing personalized support, onboarding assistance, and proactive solutions to help them derive maximum value from our products.
Responsibilities:
Proactive Support:
  • Serve as the primary point of contact for customer inquiries, issue resolution, and escalation management. Foster trust, loyalty, and advocacy among customers. Utilize the app and its supporting databases and systems to provide unparalleled customer support for the app, the management platform, and our kiosks.

Error Resolution:
  • Leverage multiple systems to identify known and novel error types to resolve issues impacting the user experience. Identify recurring patterns, anomalies, and potential issues. Analyze error codes, messages, and timestamps to pinpoint root causes.

Proactive Reporting:
  • Maintain detailed records of error logs, investigations, and resolutions. Create internal documentation for common error scenarios and their solutions. Share insights with relevant team members to improve system reliability.

Product Expertise:
  • Develop a deep understanding of our app and its features. Stay up to date with the latest product developments and enhancements. Demonstrate and communicate product functionality, benefits, and value propositions to customers as dictated by support requests.

Customer Training and Education:
  • Create and update customer-facing documentation, FAQs, and knowledge base articles to facilitate self-service support as new features are released.

Team-Player:
  • Maintain regular and proactive communication with local and remote team members through various channels, such as email, video conferencing, instant messaging, and project management tools, to ensure effective collaboration and alignment on project objectives and timelines.

Skills we expect you to have for your position:
  • Bachelor's degree
  • 0-2 years of general work experience
  • Excellent communication skills
  • Ability to simplify and communicate complex information
  • Passion for problem-solving
  • Exceptional logic skills and attention to detail and ability to pick up complex topics
  • Experience with analyzing data and presenting your insights for escalation
  • Self-motivated, proactive, and results-oriented
  • Comfortable working under pressure and balancing the demands of multiple stakeholders
  • Always ready to adopt new concepts, technologies, and tools as the company grows

Benefits you deserve:
  • Highly competitive salaries
  • Potential equity interest in a rapidly growing company
  • 401K plan with company matching
  • Excellent medical, dental, and vision insurance

But wait, there's more!
  • Located at Atlanta Tech Village, the 4th largest tech space in the US
  • World-class engineering team with an incredible track record
  • Team-building events, outings, and hackathons
  • State-of-the-art workspace and hardware
  • Strong focus on community service and volunteering
  • Free gym, snacks, and beverages

National Carwash Solutions is a proud equal opportunity employer. We are a drug-free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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