Pay Range: $65,000 to $70,000
A continuaciรณn, se proporciona la descripciรณn del puesto en espaรฑol. La elegibilidad para el empleo se verifica a travรฉs de E-Verify
Employment eligibility is verified through E-Verify
Job Summary
As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service.
The Production Manager ensures the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, efficient workflow, and a productive work pace. Your supervision will involve quality control checking and side-by-side involvement in the work to observe, assess, coach, and counsel performance, as well as set the pace of work. The Production Manager links every action to productivity and business results.
You will also oversee and be responsible for training and developing Production Supervisors. You will ensure they have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals, contributing to the overall success of our thrift store operations.
Key Responsibilities
Operational Efficiency & Production Management
- Oversee daily production operations, ensuring the efficient processing and rolling of merchandise for the sales floor.
- Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow.
- Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly.
Leadership & People Development
- Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance.
- Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team.
- Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
- Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals.
Flexible Workforce Management
- Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in production demands.
- Assist with employee scheduling and timekeeping monitoring to ensure optimal labor utilization and minimize overtime expenses.
Recruitment & Onboarding
- Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
- Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.
Employee Relations & Support
- Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
- Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
- Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Safety & Compliance
- Ensure adherence to all company policies, procedures, and regulatory guidelines.
- Maintain a clean, organized, and safe production area, following strict safety protocols to prevent accidents and maintain equipment.
- Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.
Collaboration & Communication
- Work closely with the General Manager and Retail Manager to align production goals with store objectives.
- Communicate effectively with other departments to ensure smooth operations and achieve business targets.
- Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
Administrative Support
- Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
- Performance Tracking & Reporting
- Monitor and report on production metrics, identifying areas for improvement.
- Implement strategies to enhance productivity, efficiency, and achieve business results.
Language Requirements
- Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.
Qualifications
- Proficiency in both English and Spanish is required.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- High school diploma or GED preferred
- Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required
Physical Requirements
- Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
- Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
- Endurance: Able to stand for extended periods of time.
- Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
- Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
- Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
- Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
- Footwear: Required to wear closed-toe shoes for safety purposes.
- Repetitive Tasks: The job involves regular repetitive motions.
Work Environment
- Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
- Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
- Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
- Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
- Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.
Resumen del puesto
Como gerente de producciรณn de RWB Thrift, desempeรฑarรก un papel crucial en la supervisiรณn de las operaciones de producciรณn y en el respaldo del รฉxito general de nuestra tienda de segunda mano. Usted serรก responsable directo de todas las actividades realizadas dentro de la sala de producciรณn, asรญ como de hacer circular y reciclar la mercaderรญa para el piso de ventas. Al trabajar en estrecha colaboraciรณn con el equipo de liderazgo de la tienda, usted contribuirรก a crear un entorno de trabajo positivo y dinรกmico, maximizando las oportunidades de ventas y garantizando un servicio al cliente excepcional.
El gerente de producciรณn se asegura de que la tienda coloque los artรญculos correctos con el precio correcto y en el momento correcto mediante la fijaciรณn precisa de precios, estantes con artรญculos vendibles, el uso de toda la mercaderรญa, el flujo de trabajo eficiente y un ritmo de trabajo productivo. Su supervisiรณn implicarรก la verificaciรณn de control de calidad y la participaciรณn directa en el trabajo para observar, evaluar, capacitar y asesorar en materia de desempeรฑo, asรญ como establecer el ritmo del trabajo. El gerente de producciรณn vincula cada acciรณn con la productividad y los resultados comerciales.
Tambiรฉn supervisarรก y serรก responsable de capacitar y fomentar el desarrollo de los supervisores de producciรณn. Se asegurarรก de que tengan las habilidades y los recursos necesarios para supervisar de manera eficaz las actividades de producciรณn, mantener los estรกndares de calidad y cumplir con los objetivos de producciรณn, contribuyendo al รฉxito general de nuestras operaciones de la tienda de segunda mano.
Responsabilidades clave
Eficiencia operativa y gestiรณn de producciรณn
- Supervisar las operaciones diarias de producciรณn, garantizando el procesamiento eficiente y el envรญo de mercaderรญa al piso de ventas.
- Implementar y monitorear procedimientos para maximizar la productividad, minimizar el desperdicio y mantener un flujo de trabajo constante.
- Hacer controles de calidad regulares de los artรญculos procesados para garantizar que cumplan con los estรกndares de la compaรฑรญa y abordar de inmediato cualquier problema de calidad.
Liderazgo y desarrollo de personas
- Capacitar, desarrollar y orientar a los supervisores de producciรณn, fomentando una cultura de mejora continua y alto desempeรฑo.
- Proporcionar capacitaciรณn, comentarios y oportunidades de desarrollo continuos para mejorar las habilidades y capacidades del equipo de producciรณn.
- Hacer evaluaciones de desempeรฑo regulares y gestionar el proceso de desempeรฑo de manera justa y equitativa.
- Garantizar que los supervisores de producciรณn tengan las habilidades y los recursos necesarios para supervisar eficazmente las actividades de producciรณn, mantener los estรกndares de calidad y cumplir con los objetivos de producciรณn.
Gestiรณn flexible de la fuerza laboral
- Gestionar los niveles de dotaciรณn de personal para satisfacer las necesidades comerciales, ajustando la fuerza laboral segรบn sea necesario para adaptarse a las fluctuaciones en las demandas de producciรณn.
- Ayudar con la planificaciรณn de turnos y el control de horas de los empleados para garantizar el uso รณptimo de la mano de obra y minimizar los gastos de horas extras.
Reclutamiento e incorporaciรณn
- Gestionar la revisiรณn de candidatos en el sistema de seguimiento de candidatos, programar y realizar entrevistas y extender ofertas verbales a los candidatos seleccionados.
- Facilitar el proceso de incorporaciรณn para los nuevos empleados, garantizando una transiciรณn sin problemas a sus funciones y ofreciendo apoyo durante todo el proceso de incorporaciรณn.
Relaciones con los empleados y apoyo
- Mantener una polรญtica de "puertas abiertas" que les permita a los empleados expresar sus inquietudes sin temor a represalias.
- Asociarse con el gerente general y el Departamento de Recursos Humanos para resolver y documentar las inquietudes y los incidentes de los empleados y, al mismo tiempo, garantizar la confidencialidad.
- Brindar apoyo a los empleados compartiendo recursos disponibles, gestionando restablecimientos de contraseรฑas, abordando las lesiones en el lugar de trabajo, respondiendo preguntas sobre la nรณmina, gestionando las relaciones con los empleados, manejando solicitudes en virtud de la Ley de Licencia por Motivos Mรฉdicos y Familiares (Family and Medical Leave Act, FMLA) y explicando los beneficios patrocinados por la compaรฑรญa.
Seguridad y cumplimiento
- Garantizar el cumplimiento de todas las polรญticas, los procedimientos y las pautas regulatorias de la compaรฑรญa.
- Mantener el รกrea de producciรณn limpia, organizada y se