Production Manager Fine Jewelry Jobs (NOW HIRING)

Company Description

Greenwich St. Jewelers is an award-winning jewelry boutique located in the heart of Tribeca, NY with a personally curated selection of fine jewelry and unique engagement rings and wedding bands. We are experts in custom jewelry and jewelry repair/restoration with a full service jewelry shop on premises.

As a family business celebrating our 50th year in the industry, we lead with our heads and our hearts. Our greatest joy is the feeling of unearthing something unexpectedly delightful for our customer. We believe jewelry isn't just something you own, it is something that becomes part of who you are. We're so proud to help our clients discover their new favorite part of themselves.

Role Description

We seeking a passionate and knowledgeable Fine Jewelry Specialist to join our team. In this role, you will deliver an exceptional client experience by leveraging your expertise in fine jewelry to guide customers in shopping designer fine jewelry, engagement rings, wedding bands, and other luxury pieces.

The ideal candidate will have knowledge of diamonds and fine jewelry. Success in this role requires being a quick learner who thrives in a fast-paced environment, with the ability to acquire new skills through hands-on experience and mentorship from a talented team. An understanding of jewelry is critical for providing personalized guidance and outstanding service that meets the high expectations of our clients. Additionally, a proactive mindset, strong communication skills, and the ability to build meaningful client relationships are key to excelling in this dynamic role.

Primary Responsibilities

Sales & Client Engagement

• Assist clients in selecting fine jewelry, engagement rings, and wedding bands with confidence and expertise.
• Build and maintain strong relationships with clients through personalized communication, including text messaging, social media platforms, and traditional methods.
• Deliver an exceptional client experience by understanding customer needs, preferences, and special occasions.
• Actively contribute to achieving personal and team sales goals.

Product Knowledge & Expertise

• Maintain strong knowledge of fine jewelry materials, gemstones, and diamonds, staying up-to-date with industry trends.
• Educate clients on the unique qualities of materials and craftsmanship behind each piece.
• Ensure accurate and professional communication regarding product details, availability, and care.

Operational Excellence

• Utilize CRM systems to manage client relationships, track sales progress, and meet performance goals.
• Maintain high attention to detail in handling transactions, documentation, and customer follow-ups.
• Demonstrate agility in using computers and other tools to support daily operations.
• Collaborate with team members to support the overall success of the store, embodying a company-first mentality.

Team Collaboration

• Foster a positive and supportive work environment, sharing knowledge and best practices with colleagues.
• Work proactively with the team to meet store-wide goals while maintaining individual accountability.

Customer Service

• Go above and beyond to deliver exceptional customer service, ensuring every client interaction leaves a lasting impression.
• Handle client inquiries and concerns promptly and professionally.

Experience & Education

Experience:

• 3+ years of experience in fine jewelry sales
• Knowledge of fine jewelry materials, gemstones, and diamonds.

Education:

• Bachelors Degree
• Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.

Workdays & Hours:

• Flexible to work a varied schedule, including weekends and holidays
• Store Hours: Monday-Friday 11-7, Sat 11-6, Sun 12-6

What you’ll get at G. St:

• Annual salary range $70-$75k range, plus a generous sales commission
• Four Weeks/Year Combined Paid Vacation and Personal Days
• Medical, dental, and vision insurance
• 401K with employer contributions
• Generous employee discounts
• Access to professional development
• FSA, HSA spending account
• Commuter Benefits

Greenwich St. Jewelers is an Equal Opportunity Employer. We are a company that employs a diverse group of people from many cultures and gender expressions. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.