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Product Support Jobs in Seattle, WA (NOW HIRING)

Cooley LLP

Product Support Specialist

Seattle, WA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Pape Machinery Inc C&F

Product Support Manager

Fife, WA

$115K - $155K/yr

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in Tacoma and Montesano.

Cooley

Product Support Specialist

Seattle, WA · On-site

Product Support Specialist Cooley is seeking a Product Support Specialist to join the Innovation team. Position summary: Cooley Innovation embraces a culture of customer service excellence and all ...

Digital Remedy

Product Support Specialist

Seattle, WA

$30.28 - $37.50/hr

Our Product Support Specialists, play a crucial role in providing technical support for our Content Management System and our News station's websites and mobile apps. They are responsible for ...

Anthropic

Product Support Specialist

Seattle, WA · On-site

About the role As a Product Support Specialist, you'll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses building on Claude. You'll take the ...

Cooley

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

360 Direct Access

Product Support Engineer

Redmond, WA · On-site

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

360 Direct Access

Product Support Engineer

Redmond, WA · Hybrid

SUMMARY The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy ...

HiFyve

Vice President of Product Support

Kent, WA

$165K - $225K/yr

HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA! Salary:$165,000 - $225,000/year + bonus Shift: Days Location: Kent, WA Job Duties and ...

Stripe

Product Lead, Support Experience

Seattle, WA · On-site

What you'll do As a Product Lead for Support Experience, you will be devising strategy, developing product requirements, and driving execution for critical initiatives that create a world-class ...

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All JobsProduct Support JobsProduct Support Jobs in Seattle, WA

Product Support information

See Seattle, WA salary details

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How much do product support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for product support in Seattle, WA is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $31.20 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are the most commonly searched types of Product Support jobs in Seattle, WA?

The most popular types of Product Support jobs in Seattle, WA are:

What are popular job titles related to Product Support jobs in Seattle, WA?

For Product Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Seattle, WA look for?

The top searched job categories for Product Support jobs in Seattle, WA are:

Product Support jobs near you
Infographic showing various Product Support job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,067 per year, or $23.1 per hour.

Product Support Manager

Kirkland, WA • On-site

Long Tail Health Solutions Inc.
See more jobs at Long Tail Health Solutions Inc.external

$100 - $150/hr

Other

Posted 11 days ago

Job description

Product Support Manager

Long Tail Health Solutions Inc. Kirkland, Washington, United States

About this position

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Manager builds and owns the product support function end to end — starting with day-to-day ticket management and growing into the design of the company's entire support infrastructure and process. This role is both a hands-on leader, initially managing a small team, and a builder of support strategy, expected to bring novel thinking to healthcare SaaS support rather than defaulting to conventional helpdesk models.

Education and Experience
  • Preferred: Experience building or scaling a support function from an early stage, ideally in healthcare SaaS or a regulated industry.
  • 5+ years of experience in customer/product support, including 2+ years in a leadership role owning support strategy and process, not only ticket queues.
Knowledge
  • Strong knowledge of support ticketing and helpdesk platforms and how to select and implement one appropriate to the company's stage.
  • Understanding of healthcare SaaS customer environments (hospital IT, utilization review/denials staff) and the operational stakes of support response time.
  • Familiarity with support metrics and SLA design (response time, resolution time, escalation paths).
  • Understanding of how support interacts with product and engineering (bug triage, feature request capture, escalation).
Skills
  • Strong operational and process-design skills — able to build support infrastructure from close to a blank slate.
  • Good judgment on when to follow established support-industry practice versus design something novel for this customer base.
  • Strong leadership and hiring skills to build out the support team as it grows beyond the initial analyst.
  • Clear communicator able to represent customer pain points and support trends to product and engineering leadership.
  • Comfortable being hands-on with tickets early while simultaneously designing the function's long-term shape.
Primary Job Duties

The essential functions include, but are not limited to the following:

  • Support Infrastructure: Design and stand up support tooling, workflows, and SLAs, evolving them as the customer base grows.
  • Ticket Ownership: Own day-to-day service ticket management, ensuring timely and accurate resolution or escalation.
  • Team Building: Manage and grow the support team, starting with the Product Support Analyst role.
  • Escalation Management: Define and manage the escalation path between support, product, and engineering for bugs and complex issues.
  • Process Innovation: Identify and pilot new approaches to healthcare SaaS support rather than defaulting to a generic helpdesk model.
  • Metrics & Reporting: Establish support KPIs (response time, resolution time, ticket volume/trend) and report on support health to leadership.
  • Cross-Functional Feedback Loop: Ensure customer-reported issues and feature requests surfaced through support reach the appropriate product managers.
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