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Product Support Jobs in Remote, OR (NOW HIRING)

Columbia Bank (WA, OR & ID)

Loan Support Specialist I

Roseburg, OR · On-site

$18 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Loan Support Specialist I is responsible for the servicing of consumer, small business, SBA and ... Independently handles production tasks requiring knowledge of loan documentation, regulations ...

Roseburg

Mill Production - Coquille

Coquille, OR · On-site

$17.75 - $21.50/hr

Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

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All JobsProduct Support JobsProduct Support Jobs in Remote, OR

Product Support information

See Remote, OR salary details

$5

$20

$33

How much do product support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for product support in Remote, OR is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $27.36 per hour, depending on experience, location, and employer.

What is a product support?

A Product Support role involves assisting customers or users with questions, issues, or problems related to a company's products or services. Product Support specialists troubleshoot technical problems, provide guidance on product features, and help resolve any concerns to ensure customer satisfaction. They often work closely with engineering and product teams to relay feedback and contribute to product improvements. This role requires strong communication skills, technical knowledge of the products, and a customer-focused mindset.

What skills and qualifications are needed for product support?

To thrive as a Product Support specialist, you need strong problem-solving abilities, technical understanding of the product, and typically a background in customer service or technical support. Familiarity with help desk software, ticketing systems, and sometimes certifications like CompTIA A+ or ITIL are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient resolution of customer issues, high client satisfaction, and smooth operation of support processes.

How does product support interact with other departments?

Product Support professionals frequently collaborate with engineering, sales, and product management teams to address customer issues, relay feedback, and contribute to product improvements. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between technical and non-technical stakeholders. Being able to document issues clearly and advocate for customer needs helps ensure timely resolutions and fosters a positive customer experience. Collaborative teamwork and adaptability are key traits valued in this role.

What is the difference between Product Support vs Customer Service Representative?

AspectProduct SupportCustomer Service Representative
Required CredentialsTechnical knowledge, certifications in specific products or softwareCommunication skills, customer service training
Work EnvironmentTechnical support centers, call centers, on-siteCall centers, retail, online support
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & ComparisonTechnical troubleshooting, product issuesCustomer inquiries, service requests

Product Support and Customer Service Representative roles both focus on assisting customers, but Product Support emphasizes technical troubleshooting and product-specific knowledge, often requiring certifications. Customer Service Representatives handle general inquiries and service requests, focusing on communication skills. While both roles are customer-facing, Product Support tends to be more technical and specialized, whereas Customer Service is broader and service-oriented.

Is product support a stressful job?

Product support roles can be stressful due to the need to handle customer issues quickly and effectively, often under tight deadlines. The job requires strong communication skills, problem-solving abilities, and sometimes working in high-pressure situations, especially during product outages or technical crises.

What does product support do?

Product support professionals assist customers with troubleshooting, resolving technical issues, and providing guidance on product usage. They often communicate via phone, email, or chat and may use tools like ticketing systems to track and manage customer inquiries, ensuring customer satisfaction and product functionality.

What are popular job titles related to Product Support jobs in Remote, OR?

For Product Support jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Product Support jobs in Remote, OR look for?

The top searched job categories for Product Support jobs in Remote, OR are:

What cities near Remote, OR are hiring for Product Support jobs?

Cities near Remote, OR with the most Product Support job openings:

Product Support jobs near you
Infographic showing various Product Support job openings in Remote, OR as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $42,194 per year, or $20.3 per hour.

Mill Production - Coquille

Roseburg Forest Products

Coquille, OR • On-site

$17.75 - $21.50/hr

Full-time

PTO

Re-posted 13 days ago

Roseburg Forest Products rating

7.7

Company rating: 7.7 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description
Seeking Mill Production operators for our Coquille Plywood Plant
About Roseburg Forest Products
Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.
At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you'll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.
Learn more about who we are and what we do at www.roseburg.com.
Our Culture: Those who join our Roseburg family find themselves surrounded by passionate, responsible, value-driven individuals dedicated to Making Lives Better From the Ground Up for all team members, customers, and of the communities we call home. As One Roseburg, we pride ourselves on the highest standards of safety, integrity, ethics and honesty.
Requirements
Duties and responsibilities include:
  • Safe To The Core - our #1 Core Value. Follow all safety protocols, wear PPE (as required), perform BBS (Behavior Based Safety), proactively watch for and report hazards, participation in Stretch 'n Flex prior to each shift and promote a safety first culture
  • Work as part of a team to meet safety, production, and quality goals
  • Adhere to attendance guidelines (Timeliness and proper utilization of sick and vacation time)
  • Interact cooperatively and productively with supervisors, co-workers and other support staff and vendors
  • Willing to actively train new team members
  • Willing to cross train on new jobs, skills and perform other duties as assigned
  • Pre-shift checklists on equipment and surroundings
  • Clean-up and Maintain production equipment; including but not limited to: machine operation, and forklift operation
  • Lift, walk, stoop, stand, push / pulling for up to 12 hours/day in a loud, non-climate controlled environment
  • Read and comprehend written instructions as required to complete assigned tasks and monthly safety assessments
  • Document & keep record of shift or machine performance
  • Work any hours, to include a variety of shifts, weekends, holidays, and overtime as needed - see shifts stated below
  • Model company core values - Safe to the Core, Sawdust in the Veins, Driven to Win and Handshake Integrity

Preferred Qualifications (Not required):
  • Two (2) years or more of experience in a manufacturing, military, industrial, farming, agriculture, landscaping, carpentry, mechanical, or construction environment
  • Experience driving and operating a forklift
  • Experience working in wood products
  • High School diploma or GED

Shifts (for reference only)
Day/Swing (Rotation)
  • Days: Tuesday through Saturday 6:30am - 3:00pm (28 days)
  • Swing: Monday through Friday 2:30pm - 11:00pm (28 days)

Night
  • Monday, Tuesday, Friday, Saturday, Sunday 10:30pm - 7:00am

Relief
  • Monday 7:00am - 3:30pm, Wednesday/Thursday 10:30pm - 7:00am, Saturday/Sunday 2:30pm - 11:00pm

Shifts are assigned based on the need of the mill at the time of orientation.
AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

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