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Product Support Manager Jobs in Wisconsin (NOW HIRING)

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm) Rust-Oleum Corporation is a worldwide leader in protective ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Manager, Product Support Group Direct Reports/Manages others: No Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm) Rust-Oleum Corporation is a worldwide leader in protective ...

Generac

Product Support Engineer

Sussex, WI · On-site

Material life cycle management including E&O, product cannibalization impacts. * Support Sustaining org: Contribute in 8D, root cause analysis (5 Why, Fishbone), interim (ICA) and permanent ...

Ametek

Product Support Engineer

Madison, WI

Manage the installation of atom probe instruments - domestic and internationally * Provide technical support of the product after installation. * Work hands on with high-voltage instruments.

Ametek

Product Support Engineer

Madison, WI · On-site

Manage the installation of atom probe instruments - domestic and internationally * Provide technical support of the product after installation. * Work hands on with high-voltage instruments.

Lake Ridge Bank

Client Support Manager

Waunakee, WI · On-site

The Client Support Manager leads the Client Support team to deliver exceptional and consistent ... Establish and monitor performance expectations, service standards, and productivity goals.

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Wisconsin

Product Support Manager information

See Wisconsin salary details

$39.9K

$92.9K

$165.5K

How much do product support manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for product support manager in Wisconsin is $92,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $106,500.00 per year, depending on experience, location, and employer.

What's the highest paying PM job?

The highest paying product management roles are often at executive levels such as Vice President or Chief Product Officer, with salaries exceeding $200,000 annually and additional bonuses or stock options. These positions typically require extensive experience, strategic leadership skills, and a strong understanding of market trends and product development.

How does a Product Support Manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What is the role of a product support manager?

A product support manager oversees customer support for a company's products, ensuring issues are resolved efficiently and customer satisfaction is maintained. They coordinate support teams, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage customer inquiries.

What is a Product Support Manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the key skills and qualifications needed to thrive as a Product Support Manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What jobs in the US pay 300,000 a year?

For a Product Support Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large technology or manufacturing companies. These positions often require extensive experience, leadership skills, and may include bonuses or stock options that contribute to total compensation. High-paying roles in this field are less common and usually involve additional responsibilities or specialized expertise.

Are PMs in high demand?

Product Support Managers are in growing demand as companies prioritize customer experience and product quality. Strong communication, technical knowledge, and problem-solving skills are essential, and demand is often driven by technology and software industries expanding their support teams.
What are popular job titles related to Product Support Manager jobs in Wisconsin? For Product Support Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Wisconsin look for? The top searched job categories for Product Support Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Product Support Manager jobs? Cities in Wisconsin with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Wisconsin as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,926 per year, or $44.7 per hour.

Product Support Representative

Tremco Construction Products Group, Inc.

Kenosha, WI • On-site

$23 - $25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description


Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 9:00am - 5:30pm (training hours 8:00am - 4:30pm)
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service. Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
  • Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues.
  • Utilize product documentation as well as received training to support consumers across a wide assortment of products.
  • Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of problems and to determine possible causes.
  • Collaborate with other departments in the organization on the investigation and documentation of reported issues.

Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
  • 3+ years' experience in customer service, preferably in a call center environment
  • Outstanding listening and communication skills. Must possesses a strong customer focus
  • Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope
  • Technical adaptability; should have the ability to learn new software, systems, etc. easily
  • Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues

Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers (9.5) paid holidays and (2) floating holiday per year.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

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