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Product Support Engineer Jobs in Tennessee (NOW HIRING)

Nirvana Health & Wellness

IT Support Engineer

Antioch, TN · On-site

$25 - $38/hr

We are looking for an IT Support Technician LAN, WAN who will be responsible for maintaining and ... Ability to quickly learn new or unfamiliar technology and products using documentation and internet ...

Hilti

Firestop Product Specialist

Oak Hill, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Berry Hill, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Lakewood, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Brentwood, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Belle Meade, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Nashville, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Forest Hills, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hilti

Firestop Product Specialist

Brentwood, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

HILTI

Firestop Product Specialist

Nashville, TN · On-site

This position provides technical support and drives the sales of specified products to sales force ... and engineers, building and fire officials, and Hilti sales personnel on specific applications ...

Hydro-Gear

Product Engineer

Huntingdon, TN · On-site

The Product Engineer will manage technical projects, support existing production products, perform mechanical calculations, and contribute to developing new and improved components. This role ...

Smiths Group

Product Engineer

Cookeville, TN · On-site

Assists and supports manufacturing in the debug process. Responsible for follow-up, documentation, publishing and expediting all action items of a new product program. * Create and maintain ...

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All JobsProduct Support Engineer JobsProduct Support Engineer Jobs in Tennessee

Product Support Engineer information

See Tennessee salary details

$15

$36

$61

How much do product support engineer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for product support engineer in Tennessee is $36.19, according to ZipRecruiter salary data. Most workers in this role earn between $26.83 and $42.31 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze issues, communicate solutions to customers or internal teams, and often use diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills, technical expertise, and familiarity with product documentation and support software.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What are popular job titles related to Product Support Engineer jobs in Tennessee?

For Product Support Engineer jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in Tennessee look for?

The top searched job categories for Product Support Engineer jobs in Tennessee are:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Tennessee as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $75,269 per year, or $36.2 per hour.

IT Support Engineer

Nirvana Health & Wellness

Antioch, TN • On-site

$25 - $38/hr

Full-time

Re-posted yesterday

Job description


We are looking for an IT Support Technician LAN, WAN who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. You will also be working closely with the users of our network in order to identify potential issues and fix existing problems. **** Some Travel To San Antiono, Midland, TX, Lubbock.
To be a successful candidate, you will need to have a strong understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices including, firewalls, routers, switches, and controllers. A deep knowledge of application transport and network infrastructure protocols is highly desired.
  • Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configuration
  • Maintaining, configuring, and monitoring virus protection software and email applications.
  • Monitoring network performance to determine if adjustments need to be made.
  • Conferring with network users about solving existing system problems.
  • Operating master consoles to monitor the performance of networks and computer systems.
  • Coordinating computer network access and use.
  • Designing, configuring, and testing networking software, computer hardware, and operating system software.

Requirements
  • Windows Servers LAN, WAN
  • Ability to think through problems and visualize solutions.
  • Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.
  • Knowledge of application transport and network infrastructure protocols.
  • Ability to create accurate network diagrams and documentation for design and planning network communication systems.
  • Provides specific detailed information for hardware and software selection.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Ability to work with all levels of staff within and outside of IT and outside the organization.
  • A self-starter able to work independently but comfortable working in a team environment.
  • Good analytical and problem-solving skills.
  • Dependable and flexible when necessary

Apply