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Product Support Associate Jobs in Provo, UT (NOW HIRING)

Store Support

Lindon, UT · On-site

$13.50 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

American Fork, UT · On-site

$13.50 - $16.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Park City, UT · On-site

$15.75 - $19.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Sandy, UT · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Park City, UT · On-site

$15.75 - $19.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Lindon, UT · On-site

$13.50 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Sandy, UT · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Saratoga Springs, UT · On-site

$13.50 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Provo, UT · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Sandy, UT · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Riverton, UT

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

Saratoga Springs, UT · On-site

$13.50 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Store Support

American Fork, UT · On-site

$13.50 - $16.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This ... product order status, handling cash management or program compliance, these positions play a ...

Mentor and support associate veterinarians, providing guidance, feedback, and encouragement ... Excellent compensation with leadership and production incentives * The opportunity to influence ...

The Associate Product Owner plans and leads software and technical product management, project ... Brings a point-of-view supported by variety of data * Enthusiastic about quality and controls

Showing results 21-40

Product Support Associate information

See Provo, UT salary details

$5

$19

$31

How much do product support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for product support associate in Provo, UT is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What are the most commonly searched types of Product Support jobs in Provo, UT?

The most popular types of Product Support jobs in Provo, UT are:

What cities near Provo, UT are hiring for Product Support Associate jobs?

Cities near Provo, UT with the most Product Support Associate job openings:

Infographic showing various Product Support Associate job openings in Provo, UT as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,953 per year, or $19.2 per hour.

Store Support

Lindon, UT • On-site

Home Depot
Retail • 10K+ employees

$13.50 - $17/hr

Full-time

Re-posted 28 days ago


Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,522 frontline employees who took The Breakroom Quiz


Job description


Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

What Home Depot employees say

Pay

Benefits

Hours and flexibility

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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