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Product Support Associate Jobs in Texas (NOW HIRING)

McDaniel Metals LLC

Field Support Associate

Houston, TX · On-site

$17 - $19/hr

... Associate to support our Engineering and Manufacturing teams. This position serves as a bridge ... Key Responsibilities Engineering & Production Support * Assist Engineering with preparing ...

Chico's FAS, Inc.

Support Associate - Soma

The Woodlands, TX · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Austin, TX

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$14.50 - $19/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Houston, TX

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Rockwall, TX · On-site

$15.75 - $20.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Belk

Support Associate - Part Time

Mckinney, TX · On-site

$15.75 - $20.50/hr

The Operations Team Associate drives sales and delivers a positive customer experience by ... Complete sensor tag application, product transfers, damage processing, and RFID tasks to support ...

chicosfas

Support Associate - Chico's

Houston, TX · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Austin, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Waco, TX

$15 - $19.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Eldorado, TX

$14.50 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Arlington, TX · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Houston, TX · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Austin, TX · On-site

$16.75 - $21.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Houston, TX · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Fort Worth, TX · On-site

$16.25 - $21/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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All JobsProduct Support Associate JobsProduct Support Associate Jobs in Texas

Product Support Associate information

See Texas salary details

$12

$21

$33

How much do product support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for product support associate in Texas is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a product support associate?

To thrive as a Product Support Associate, you need strong problem-solving skills, product knowledge, and customer service experience, typically with a high school diploma or equivalent. Familiarity with CRM systems, ticketing software, and basic troubleshooting tools is often required. Excellent communication, patience, and adaptability are standout soft skills for effectively addressing customer concerns and collaborating with team members. These abilities are essential for resolving issues efficiently, ensuring customer satisfaction, and supporting overall business success.

What are the most common challenges faced by product support associates, and how can they effectively handle them?

Product Support Associates often encounter challenges such as managing a high volume of customer inquiries, troubleshooting complex product issues, and balancing multiple tasks simultaneously. To handle these effectively, it's important to develop strong organizational and communication skills, maintain a calm and patient demeanor under pressure, and become thoroughly familiar with the company's product offerings. Collaborating closely with engineering and product teams can also help in quickly resolving technical problems and providing accurate solutions to customers.

What is the difference between Product Support Associate vs Customer Service Representative?

AspectProduct Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge often preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, phone support for product-related issuesCall centers, retail, or online support for general customer inquiries
Employer & Industry UsageTech companies, electronics, software firmsRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, troubleshootingCustomer service roles, communication skills

The main difference between a Product Support Associate and a Customer Service Representative lies in their focus. Product Support Associates primarily handle technical issues related to products, requiring technical knowledge and troubleshooting skills. Customer Service Representatives generally address a broader range of customer inquiries, focusing on communication and service. Both roles are essential in customer-facing support but serve different needs within organizations.

Is product support a stressful job?

Product Support Associates often handle customer inquiries, troubleshoot issues, and provide solutions, which can be demanding during high call volumes or complex problems. The job may involve managing multiple cases simultaneously and requires strong communication skills, but stress levels vary depending on workload, company environment, and individual resilience.

What does a product support associate do?

A product support associate provides technical assistance and customer service for a company's products or services. They troubleshoot issues, answer customer inquiries, and may use tools like ticketing systems to document and resolve problems efficiently. Strong communication skills and product knowledge are essential for success in this role.

What are the most commonly searched types of Product Support jobs in Texas?

The most popular types of Product Support jobs in Texas are:

What cities in Texas are hiring for Product Support Associate jobs?

Cities in Texas with the most Product Support Associate job openings:

Infographic showing various Product Support Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $44,661 per year, or $21.5 per hour.

Field Support Associate

Houston, TX • On-site

McDaniel Metals LLC
Ventilation, Heating, Air-Conditioning, and Commercial Refrigeration Equipment Manufacturing • 11 - 50 employees
Learn more about McDaniel Metals LLCexternal

$17 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Assist Engineering with preparing production documentation, job packets, and verifying information for accuracy before production release.

  • Support field operations by performing rooftop measurements for HVAC curb adapters, documenting measurements, and communicating findings to Engineering and Production.

  • Help with material handling, support fabrication and welding operations, and coordinate between departments to ensure efficient production flow.

Job description

Department: Curb Adapters HVA/ Manufacturing
Reports To: Engineering Manager
FLSA Status: Non-Exempt
Pay Range: Starting at $19.00/hour (DOE)


Position Overview

McDaniel Metals is seeking a motivated and mechanically inclined entry level Field Support Associate to support our Engineering and Manufacturing teams. This position serves as a bridge between Engineering, Production, and Field Operations by assisting with field measurements, production documentation, order preparation, material coordination, and manufacturing support.

The ideal candidate enjoys working in both an office and manufacturing environment, is willing to learn HVAC curb adapter measurements, and is comfortable stepping into the field when needed. This is an excellent opportunity for someone looking to grow into engineering support or field operations within the HVAC manufacturing industry.


Key Responsibilities


Engineering & Production Support

  • Assist Engineering with preparing production documentation and job packets.
  • Pull and organize production orders, drawings, and related documentation.
  • Verify information for accuracy before production release.
  • Support Engineering with measurement validation and production coordination.
  • Assist with maintaining organized engineering files and documentation.

Field Support

  • Train to perform rooftop field measurements for HVAC curb adapters.
  • Serve as a backup to the Field Measurer when required.
  • Document field measurements using photographs, sketches, and measurement tools.
  • Communicate field information accurately to Engineering and Production.

Manufacturing Support

  • Assist with material handling and movement of production materials as needed.
  • Support fabrication and welding operations when required.
  • Assist with identifying production issues and communicating them to Engineering.
  • Work closely with Manufacturing to ensure orders move efficiently through production.

Cross-Functional Support

  • Serve as a backup for designated shop support functions when needed.
  • Coordinate between Engineering, Production, and Operations to support workflow.
  • Assist with special projects and continuous improvement initiatives.


Qualifications


Required

  • High school diploma or GED.
  • Mechanical aptitude and willingness to learn HVAC manufacturing processes.
  • Basic computer skills (Microsoft Office, email, data entry).
  • Strong organizational and communication skills.
  • Ability to read a tape measure accurately.
  • Valid driver's license with an acceptable driving record.
  • Ability to work independently and as part of a team.

Preferred

  • Welding or metal fabrication experience.
  • HVAC, sheet metal, construction, or manufacturing experience.
  • Experience reading mechanical drawings or blueprints.
  • Forklift experience is a plus.
  • Experience working with hand and power tools.

Physical Requirements

  • Lift up to 50 pounds.
  • Stand, bend, and walk for extended periods.
  • Work in both office and manufacturing environments.
  • Ability to climb ladders and safely access rooftops when performing field measurements.
  • Comfortable working outdoors in varying weather conditions when required.


What You'll Learn

This position offers the opportunity to gain experience in:

  • HVAC curb adapter manufacturing
  • Field measurement techniques
  • Engineering support
  • Production documentation
  • Manufacturing operations
  • Welding and fabrication processes
  • Cross-functional operations within a manufacturing environment


Work Environment

Warehouse, office setting and varying outdoor conditions.

Company Description

McDaniel Metals, LLC specializes in fabricating aftermarket HVAC components using sheet metal and a variety of equipment such as CNC Lasers, Panel Benders, Automated Coil lines, CNC Press Brakes, Spot Welders, etc. We maintain a combined manufacturing facility of 160,846 sq. ft.; featuring 3 facilities.