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Product Support Assistant Jobs in Tennessee (NOW HIRING)

Legal Support Assistant

Hampton, TN ยท Hybrid

$48K - $55K/yr

The Legal Support Assistant will assist with general office and legal administrative ... Candidates must also maintain a high-quality work product in a fast-paced environment. Required ...

$16.50 - $22/hr

Parts Product Support Specialist | Forklift & Material Handling Equipment Keep Businesses Running ... Process parts inquiries, orders, quotes, returns, and customer requests * Assist technicians and ...

The Product Analyst II focuses on implementing, enhancing and supporting specialty specific ... and assist with training specialty specific clinical applications, such as Medaxion Pulse ...

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Product Support Assistant information

What is a product support assistant?

Product Support Assistants are professionals who provide assistance to customers or clients by addressing product-related inquiries, troubleshooting issues, and ensuring overall satisfaction with a company's products or services. They often handle support tickets, guide users through product features, and coordinate with internal teams to resolve more complex problems. Their role is essential in maintaining strong customer relationships and supporting the success of a product. Product Support Assistants may work in various industries, including technology, retail, and manufacturing.

How does a product support assistant typically collaborate with other departments to resolve customer issues?

As a Product Support Assistant, you'll regularly work with teams such as engineering, product management, and sales to address customer concerns. When a customer reports an issue, you may need to gather detailed information and relay it to technical experts or escalate more complex problems. This role requires clear communication and effective follow-up to ensure that solutions are implemented promptly and customers are kept informed throughout the process. Building strong internal relationships is key to efficiently resolving issues and improving the overall customer experience.

What are the key skills and qualifications needed to thrive as a product support assistant, and why are they important?

To thrive as a Product Support Assistant, you need strong problem-solving abilities, customer service skills, and an understanding of the products or services offered, often supported by a relevant associate degree or equivalent experience. Familiarity with help desk software, ticketing systems, and CRM platforms like Zendesk or Salesforce is typically required. Excellent communication, patience, and a proactive approach set candidates apart in this role. These skills ensure quick and effective resolution of customer issues, leading to higher satisfaction and product loyalty.

What are the most commonly searched types of Product Support jobs in Tennessee?

The most popular types of Product Support jobs in Tennessee are:

Infographic showing various Product Support Assistant job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Legal Support Assistant

Roan Mountain, TN โ€ข Hybrid

Ballard Spahr LLP
Law Firmsย โ€ขย 1 - 5K employees

$48K - $55K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.


Job description

Department: Unassigned

About Us:

Ballard Spahr is a renowned national law firm with more than 750 lawyers across 19 offices in the United States. A career at Ballard Spahr offers a diverse group of mentors, colleagues, friends, and strong leadership that provides support and encouragement for career growth.

Ballard Spahr LLP is excited to announce an entry-level position for a Legal Support Assistant in the Minneapolis office. This role offers a fantastic opportunity for individuals eager to kickstart their career in the legal field. The selected candidate will play a vital role in supporting Legal Administrative Assistants while handling various general office duties. Strong organizational skills are essential, along with the ability to work independently and make informed decisions. Collaboration is key, as you'll work closely with team members across the office. The initial candidate work schedule will be on-site 5 days a week.

Why Join Us?

  • Innovative Work Environment: Become part of a forward-thinking firm that enjoys substantial support and visibility from the firmโ€™s executive leadership.

  • Professional Development: Take advantage of continuous learning opportunities and avenues for career growth.

  • Inclusion: Join a Business Resource Group and share cultural, experiential, or job-related interests, experiences, and/or backgrounds.

  • Impactful Contributions: Play a pivotal role in developing industry-leading solutions that make a significant difference in legal practice and client service.

Your Role:

The Legal Support Assistant will assist with general office and legal administrative responsibilities such as:

  • preparing, formatting, and editing correspondence and documents

  • assisting with preparing closing binders

  • running reports

  • filing documents manually and electronically

  • entering time and preparing and submitting expense reports

  • other miscellaneous tasks as assigned

What Weโ€™re Looking For:

  • Growt h Mindset: Self-motivated with a passion for continuous learning and problem-solving.

  • Communication: Strong verbal and written communication abilities.

  • Detail-Oriented: Keen attention to detail with the ability to manage multiple priorities and deadlines independently.

Candidates considered will be proactive self-starters; able to work well both independently and within the Legal Support team, demonstrate flexibility in responding to daily workflow demands, and maintain the confidentiality of client and firm matters. Candidates must also maintain a high-quality work product in a fast-paced environment.

Required Experience:

Excellent technical, interpersonal, communication, and organizational skills are essential to be successful in this position. Candidates should be comfortable working in a large professional environment and have a working knowledge of the firmโ€™s computer applications, document management system, and Microsoft Office, particularly with Word, Excel, and Outlook. A High school diploma or equivalent is required, college is a plus, and prior law firm or professional services experience is preferred. 

The salary range for this position is from $48,000-$55,000, which reflects the Firmโ€™s good faith and reasonable estimate of possible compensation at the time of posting. Actual pay will depend on several factors such as the candidateโ€™s experience, qualifications, and location.

Ballard Spahr offers an excellent benefits package. A summary of available benefits can be found here in the Careers section of the Firmโ€™s website.

Ready to Grow with Us?

If you are ready to play a vital role in the Firmโ€™s success, we encourage you to apply and be a part of our commitment to excellence.

At Ballard Spahr, we believe that our skills, perspectives, and backgrounds drive innovation and excellence, while our unique culture fosters collaboration and success. Our culture of thriving together forms the cornerstone of how we deliver exceptional service and position our firm for a strong future. We welcome and encourage applicants from all backgrounds to apply.

Ballard Spahr is an equal opportunity employer. We offer equal consideration to all qualified applicants, regardless of race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The firm is not accepting resumes from search firms for this position.