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Product Success Manager Jobs in Port Richey, FL (NOW HIRING)

Qualifacts Systems

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager Responsibilities for the Customer Success Manager * Owns the health ... Support product adoption and upsell/cross-sell opportunities through strategic, value-driven ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own ... Partner with product and engineering to influence roadmap * Build scalable playbooks to elevate ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Support new feature rollouts, deliver product demos, and ensure seamless communication of value ...

Qualifacts

Customer Success Manager

Tampa, FL

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... Support product adoption and upsell/cross-sell opportunities through strategic, value-driven ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Wolters Kluwer

Customer Success Manager

Tampa, FL · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site

Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the ...

vivenu

Enterprise Customer Success Manager

Tampa, FL · On-site

Enterprise Customer Success Manager Redefine the future of live entertainment tech Welcome to ... Enablement & Product Mastery: Facilitate adoption workshops to ensure customers are fully ...

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This position requires a blend of project management, customer support, and product management ... success, account management, or a related field, preferably within a SaaS or technology company.

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

About the Role As aNinjaOneCustomer Success Manager, you are an outgoing, self-motivated individual ... As the Customer SuccessManageryou will be the expert in best practices and product adoption ...

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Showing results 1-20

All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Port Richey, FL

Product Success Manager information

See Port Richey, FL salary details

$45.7K

$141.3K

$174.7K

How much do product success manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for product success manager in Port Richey, FL is $141,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,000.00 and $174,600.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Port Richey, FL?

For Product Success Manager jobs in Port Richey, FL, the most frequently searched job titles are:

What job categories do people searching Product Success Manager jobs in Port Richey, FL look for?

The top searched job categories for Product Success Manager jobs in Port Richey, FL are:

What cities near Port Richey, FL are hiring for Product Success Manager jobs?

Cities near Port Richey, FL with the most Product Success Manager job openings:

Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Port Richey, FL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $141,321 per year, or $67.9 per hour.

Customer Success Manager

Tampa, FL • On-site

Qualifacts Systems
Software Development • 1 - 5K employees
Learn more about Qualifacts Systemsexternal

Other

Posted 5 days ago

Job description

Customer Success Manager

Responsibilities for the Customer Success Manager

  • Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics
  • Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events taking place in assigned accounts; translate and communicate internally to company departments to help define priority of need, improve Customer experience and drive product improvements
  • Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring adequate and documented follow up
  • Builds relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh the "best practice" with the system "feature/function"; collaborate with other departments to leverage that knowledge for the benefit of the entire Customer Community through our training, documentation, and marketing events
  • Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers
  • Execute to successful completion of departmental KPI's, metrics, etc

Qualifications of the Customer Success Manager

  • Bachelor's degree in related area preferred (experience in lieu of degree)
  • 2 years' experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred
  • Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts
  • Experience in the behavioral health industry, preferred
  • Experience working with CSM applications, preferred
  • Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred
  • Demonstrated leadership abilities and achievement orientation
  • Highly self-motivated and directed
  • Superior attention to detail

Knowledge, Skills, and Abilities of the Customer Success Manager

  • Passion for customer satisfaction and believe in accountability, teamwork, collaboration, adaptability, and initiative
  • Ability to assess needs and produce solutions to target those needs
  • Skills to effectively manage peers as part of a collaborative project
  • Initiative, motivation, creativity, and ability to understand many areas of expertise
  • Ability to communicate professionally with all levels of management and happy/unhappy customers
  • Excellent written and oral communication skills necessary to produce and deliver quality experiences through public relations style writing
  • Extremely organized and skilled in project management (for the sake of action plan management)
  • Group presentation skills, preferred
  • Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues
  • Strong presentation, verbal, and written communication skills
  • Ability to take line-item action plans and turn them into strategic business reviews for executive briefings
  • Able to work and communicate effectively with Customers' technical and non-technical representatives, including C level contacts
  • Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools
  • Must be able to travel 25% of the time

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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