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Product Service Engineer Jobs (NOW HIRING)

Orion Talent

Customer Service Engineer

Saint Louis, MO · On-site

$34/hr

These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with ...

Miratech

Customer Service Engineer

Saint Louis, MO · On-site

These interfaces are required to provide superior product service responsiveness and customer satisfaction. The Service Engineer integrates the technical capabilities and available resources, with ...

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Product Service Engineer information

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$53K

$144.1K

$205K

How much do product service engineer jobs pay per year?

As of Sep 12, 2026, the average yearly pay for product service engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is a product service engineer?

Product Service Engineers are professionals responsible for ensuring the proper functioning, maintenance, and support of products after they have been sold or installed. They often troubleshoot technical issues, provide on-site or remote assistance, and collaborate with product development teams to address recurring problems. Their goal is to maximize product performance, ensure customer satisfaction, and contribute feedback for future product improvements.

How does a product service engineer typically interact with customers and internal teams to resolve technical issues?

Product Service Engineers frequently serve as a bridge between customers and internal engineering or product teams. They troubleshoot and resolve technical issues reported by clients, often requiring effective communication to translate complex technical concepts into clear, actionable steps. Collaboration with design, manufacturing, or software teams is common to address root causes and implement long-term solutions. This role often involves balancing direct customer support with internal process improvements, making strong teamwork and communication skills essential.

What are the key skills and qualifications needed to thrive as a product service engineer, and why are they important?

To thrive as a Product Service Engineer, you need a solid background in engineering principles, troubleshooting, and product knowledge, usually supported by a relevant engineering degree. Familiarity with diagnostic tools, CAD software, and service management systems is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are vital soft skills for this role. These skills are crucial to efficiently resolve technical issues, ensure customer satisfaction, and maintain product performance in the field.

What are popular job titles related to Product Service Engineer jobs?

For Product Service Engineer jobs, the most frequently searched job titles are:

Product Service Engineer jobs near you

Product Service Engineer, Technology

Irving, TX • On-site

Caterpillar
See more jobs at Caterpillarexternal

$112K - $169K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Caterpillar Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 490 frontline employees who took The Breakroom Quiz

Job description

Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar's Cat Technology group is searching for a Product Service Engineer for our product development programs focused on supporting Caterpillar's technology products portfolio within the construction industries segment (CI). In this role, you'll be part of a team that enhances the acceptability and salability of current and new products (NPI) through meeting product health targets, reducing warranty, achieving NPI product support deliverables, and providing technical support to Caterpillar dealer/technical/service departments, technical field reps, machine and component engineering, and service engineers.
The position is suited for individuals that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups and service parts management teams.
What You Will Do:
  • Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies. Collaborating with product teams to correct design flaws as needed.
  • Provide support to triage and direct issues to appropriate teams. Maximize customer uptime by providing quick field improvements.
  • Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the of the end-to-end product.
  • Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
  • Assist in new customer onboarding and deployment
  • Support customer data gathering initiatives to provide technical teams robust requirement information
  • Work with corporate partners to enable scalable training offerings for dealers and customers

What you will have:
  • Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
  • Data Gathering and Analysis: Knowledge of data gathering and analysis tools, techniques, and processes, ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgement.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  • Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Consideration for top candidates:
  • A bachelor's degree in engineering or related field or experience in engineering or related field
  • Technical product support experience
  • Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
  • Product/customer support, quality, or aftermarket related experience
  • 6 Sigma Green Belt experience preferred

Additional Details:
  • This position requires the candidate to work full-time at the Irving, TX, or Clayton, NC
  • Relocation assistance is NOT available for this position
  • Visa sponsorship is NOT available with this position.
  • This position will require up to 30-50% travel

Summary Pay Range:
$112,710.00 - $169,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

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