Product Operations Jobs in Provo, UT (NOW HIRING)

The Role:

The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations.  This role requires hands-on support for performing 1LOD transactional and supplier oversight testing.  Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. 

This role supports transactional and supplier oversight testing activities across Big Business Banking operations and processes. While the initial focus of this role will support Big Business Banking wire operations, transaction servicing, and payment-related operational processes, the scope is expected to expand over time to include broader Business Banking products, operations, and operational control environments.

By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team.

What You'll Do:

• Ensure Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing
• Support testing activities across Big Business Banking operational areas such as commercial deposits, treasury/payment operations, servicing activities, lending operations, and related operational processes.
• Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective
• Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed
• Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes
• Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions
• Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirements, policies, and business processes
• Make principle based scoring and risk decisions grounded in policy intent, evidence and data
• Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions
• Communicate findings, risk implications to cross functional stakeholders
• Determine when issues can be resolved independently versus escalated to management and proactively engage cross-functional stakeholders to clarify expectations, resolve issues, and communicate risk implications 
• Support the Testing Manager in monitoring changes to procedures, policies  and regulatory requirements to assess their impact on the testing scope and the related test script
• Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively 
• Prioritize competing responsibilities based on workload and demands
• Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology
• Provide real time feedback, reinforcing best practices and elevating testing quality
• Serve as a subject matter resource to testing analysts by providing guidance on scenario interpretation, sample methodology, and evaluation.
• Support a culture of accountability, continuous learning, and improvement within the testing team
• Train analysts on newly designed or revised tests
• Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches
• Mentor analysts to build critical thinking, problem solving and communication skills under managers guidance
• Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department

What You'll Need:

• 5+ years of relevant experience in audit, compliance testing, or other control/ transactional reviews 
• Experience in banking and/or fintech industry with knowledge of Big Business Banking products, operational processes, and regulatory requirements across areas such as commercial deposits, treasury/payment operations, transaction servicing, wire operations, and lending products.
• Demonstrate ability to apply testing methodology, regulatory knowledge and risk and control frameworks to evaluate complex scenarios and inform testing conclusions
• Strategic thinker who can partner with testing manager to build, expand and improve existing testing scripts and processes
• Strong organizational skills, able to balance multiple critical priorities simultaneously and successfully
• Maintain strong time management, able to complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail
• Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data and formulate appropriate conclusions
• Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc.
• Results oriented, demonstrated achievement of exceeding expectations
• Ability to work independently with minimum oversight and exercise sound, risk based judgment in ambiguous or complex scenarios
• Inquisitive nature, attention to detail, diligence and a good attitude
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom)
• Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders
• Demonstrated ability to coach, mentor and review peers with a focus on accuracy and development