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Product Manager Ris Pacs Jobs (NOW HIRING)

RadNet

Technical Support Engineer, PACS

Somerville, MA · On-site

$73K/yr

Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve ... Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. * Conduct pre ...

FMOLHS

Imaging Informatics Specialist

Jackson, MS

... PACS management. * Excellent written and oral communication skills. * Ability to work under ... production area. * Works with the IT Coordinator to maintain the RIS/PACS system. * End User ...

United IT

Senior Business Analyst with HL7

Charlotte, NC · On-site

$90K - $116K/yr

PACS & RIS Good knowledge of RIS/PACS/DICOM/HL7 standards. Ability to guide and handle a team of technical consultants. Familiar with ticketing tools and incident management. Good communication ...

West Tennessee Healthcare

Rad Tech I

Jackson, TN · On-site

... RIS/PACS. The technologist reports directly to the Radiology Manager/Director. The technologist will work the shift assigned by the Manager/Director. Employee is subject to call back and overtime as ...

West Tennessee Healthcare

Rad Tech I

Jackson, TN · On-site

... RIS/PACS. The technologist reports directly to the Radiology Manager/Director. The technologist will work the shift assigned by the Manager/Director. Employee is subject to call back and overtime as ...

West Tennessee Healthcare

Rad Tech I

Jackson, TN · On-site

... RIS/PACS. The technologist reports directly to the Radiology Manager/Director. The technologist will work the shift assigned by the Manager/Director. Employee is subject to call back and overtime as ...

Hyland

Senior Product Manager - Healthcare

$130K - $150K/yr

PACS * DICOM & HL7 * Nuance PowerScribe * MModal * Epic Radiant / Cupid * Cerner Role Essentials ... RIS experience with platforms such as Epic Radiant/Cupid or Cerner * Subspecialty experience in ...

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How much do product manager ris pacs jobs pay per year?

As of Jun 5, 2026, the average yearly pay for product manager ris pacs in the United States is $159,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $141,000.00 and $197,000.00 per year, depending on experience, location, and employer.

What is a Product Manager RIS PACS?

A Product Manager RIS PACS is a professional responsible for overseeing the development and management of Radiology Information System (RIS) and Picture Archiving and Communication System (PACS) products. These systems are widely used in healthcare settings to manage medical imaging data, streamline radiology workflows, and improve patient care. The Product Manager works closely with cross-functional teams, gathers user requirements, defines product features, and ensures that RIS and PACS solutions meet the needs of hospitals and clinics. Their role is critical in bridging technical teams and healthcare providers to deliver effective imaging informatics solutions.

How does a Product Manager for RIS/PACS typically collaborate with clinical and technical teams to deliver effective imaging solutions?

Product Managers for RIS/PACS often serve as a bridge between clinical users (such as radiologists and technicians) and technical teams (like software developers and IT specialists). They facilitate regular meetings to gather clinical requirements, clarify workflows, and translate user feedback into actionable product improvements. Close collaboration ensures that solutions address real-world imaging challenges, comply with healthcare regulations, and integrate seamlessly with existing hospital systems. This cross-functional teamwork is essential for delivering products that enhance patient care and operational efficiency.

What are the key skills and qualifications needed to thrive as a Product Manager RIS PACS, and why are they important?

To thrive as a Product Manager RIS PACS, you need expertise in healthcare IT, product lifecycle management, and a strong understanding of Radiology Information Systems (RIS) and Picture Archiving and Communication Systems (PACS), often supported by a degree in computer science, healthcare, or a related field. Familiarity with HL7, DICOM standards, project management tools, and experience with regulatory compliance such as HIPAA are typically required. Exceptional communication, stakeholder management, and problem-solving skills help you collaborate effectively across clinical, technical, and business teams. These skills and qualifications are crucial for delivering innovative, compliant solutions that meet the complex needs of healthcare organizations.
Technical Support Engineer, PACS

Technical Support Engineer, PACS

RadNet

Somerville, MA • On-site

$73K/yr

Full-time

Posted 4 days ago

RadNet rating

6.7

Company rating: 6.7 out of 10

Based on 158 frontline employees who took The Breakroom Quiz

526th of 865 rated healthcare providers

Job description

Responsibilities
Job Summary
The Technical Support Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes.
Expanded Essential Duties and Responsibilities
  • Serve as the primary PACS technical support resource for customer healthcare IT projects.
  • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues.
  • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
  • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
  • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
  • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
  • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
  • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
  • Ensure compliance with healthcare regulatory standards and internal IT policies.
  • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
  • Deliver product and service training to administrators, service-level users, and customers as needed.
  • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities.
  • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
  • Integrate and support solutions within public cloud environments and DeepHealth platforms.
  • Design, implement, document, and support technical solutions that meet customer and organizational requirements.
  • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
  • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
  • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Minimum Qualifications, Education, and Experience
  • Bachelor's degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
  • Minimum of 5 years of experience in IT support roles.
  • Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
  • Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
  • Strong Linux system administration and command-line experience.
  • Experience with MSSQL database management and relational database technologies.
  • Strong understanding of networking concepts, troubleshooting, and infrastructure support.
  • Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
  • Proven experience troubleshooting complex software applications and healthcare technology solutions.
  • Experience with public cloud environments and cloud-based integrations.
  • Familiarity with scripting, data serialization, and reporting tools such as SSRS.
  • Strong troubleshooting, analytical thinking, and critical problem-solving skills.
  • Experience using ticketing systems and ITIL-based support processes.
  • Strong customer service, relationship management, and call center support experience.
  • Excellent written and verbal communication skills with both technical and non-technical audiences.
  • Ability to manage multiple priorities and work effectively under pressure.
  • Ability to collaborate effectively across cross-functional technical and business teams.
  • Flexibility to work varied schedules and participate in on-call rotations as required.
  • Strong understanding of PC/server hardware platforms and general IT infrastructure.
  • Professional communication and interpersonal skills required for internal and external customer interactions.

Preferred Qualifications
  • CCNA or CCNP certification.
  • CompTIA Linux+, RHCA, or RHCT certification.
  • Radiology workflow experience.
  • Experience in healthcare or clinical IT environments.
  • Advanced knowledge of healthcare imaging and workflow technologies.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Quality Standards
  • Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
  • Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
  • Follows all local, regional and country laws concerning employment.
  • Follows all DeepHealth policies and procedures.
  • Follows data privacy, compliance, safety and confidentiality standards at all times.
  • Practices universal safety precautions.
  • Promotes good public relations on the phone and in person.
  • Adapts and is willing to learn new tasks, methods, and systems.
  • Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
  • Completes job responsibilities in a quality and timely manner.

Travel
This position may require occasional travel.
Working Environment
Remote
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.
Salary from $75,000 to $100,000 depending upon experience.

What RadNet employees say

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About RadNet

Sourced by ZipRecruiter

At RadNet, we are Leading Radiology Forward. RadNet aligns innovative solutions to deliver high-quality, cost-effective consumer-focused healthcare. Backed by 40 years of experience and with over 10,000 employees and over 380 imaging centers in 9 states, we are positioned for the future of healthcare.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1980

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