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Product Escalation Engineer Jobs (NOW HIRING)

Albi

Escalation Engineer (Ref#IM0426)

Chicago, IL · On-site

Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic ...

XPERTECHS

Escalations Engineer

Columbia, MD · On-site

We are seeking a skilled and experienced Escalation Engineer to join our growing team. In this role ... products and platforms. * Plans and executes software upgrades and migration activity. Develop ...

Akamai

Product Support Engineer

Cambridge, MA · On-site

$105K - $189K/yr

Join our Global Escalation Team As a Product Support Engineer, you will become a key technical contributor within a global expert team responsible for the escalations of Akamai's Enterprise Access ...

HungerRush

Escalations Engineer

Houston, TX · On-site +1

This position bridges the gap between Support, Engineering, and Product teams-owning escalations end-to-end, performing deep technical analysis, and turning insights into reusable tools and ...

HungerRush

Escalations Engineer

Houston, TX · On-site +1

This position bridges the gap between Support, Engineering, and Product teams-owning escalations end-to-end, performing deep technical analysis, and turning insights into reusable tools and ...

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Product Escalation Engineer information

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$53K

$144.1K

$205K

How much do product escalation engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for product escalation engineer in the United States is $144,072.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Product Escalation Engineer jobs?

For Product Escalation Engineer jobs, the most frequently searched job titles are:

Escalation Engineer (Ref#IM0426)

Chicago, IL • On-site

Albi
See more jobs at Albiexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and resolve high-priority issues Test and deploy hotfixes or critical patches to maintain systemic stability Communicate technical findings and updates clearly to customers and internal stakeholders Create and maintain detailed knowledge-base articles and support documentation.

Telecommuting within the area of intended employment 1 day/week.

Requirements

Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, or other closely related degrees Experience or coursework in the following: Advanced troubleshooting and debugging Software deployment and incident management Customer interaction and technical explanation Backend experience with C#, .NET Core/MVC, and Python Frontend experience with React and JavaScript; SQL Server (T-SQL, JSON) Experience working with Azure and/or AWS services Experience working with Docker or Kubernetes Experience with API design, specifically RESTful and Webhooks services.

Benefits

We’re driven by purpose, fueled by high energy, and backed by venture funding. We’re unapologetically ambitious and make sure that everyone has the support they need to succeed. We value building a strong company culture, being together and collaborating which is why we are an In-Office first organization requiring our teams to be at our Chicago office 4 days a week.

We offer a generous compensation package which includes;

  • Good balance of personal autonomy and team collaboration on projects
  • Working with a team of smart, kind humans passionate about leveraging technology to solve real-world problems
  • Be in an environment where your input is highly valued and personal growth is prioritized.
  • Interesting and challenging work.
  • Competitive Salary
  • Generous PTO.
  • Medical, dental, and vision insurance coverage.
  • Regular team events and off-sites.
  • Continuing education, mentoring, and career development opportunities
  • 401K Plan + Matching.

Your journey is your own, and we’re here to help you thrive, no matter your starting point.