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Procurement Customer Advocate Jobs (NOW HIRING)

RWS Group

Customer Renewals Manager

$50K - $70K/yr

Act as a customer advocate internally, ensuring customer needs and feedback are communicated ... Procurement & Compliance: Familiar with FAR/DFARS requirements, US procurement regulations, and ...

RWS Group

Customer Renewals Manager

$50K - $70K/yr

Act as a customer advocate internally, ensuring customer needs and feedback are communicated ... Procurement & Compliance: Familiar with FAR/DFARS requirements, US procurement regulations, and ...

Zycus

Director - Customer Success

Atlanta, GA · On-site

... Procurement / Source-to-Pay space. This is not a sales or new-logo role, and it is not a people ... Customer advocacy -- Serve as the voice of your customers internally, aligning product, support ...

New

Fortive

Procurement Specialist

Everett, WA · Remote

Advocate on behalf of supply chain function to ensure continuous support for company business ... Rapid response to customer demand increases - assurance of supply/material support * Create and ...

Fortive

Procurement Specialist

Advocate on behalf of supply chain function to ensure continuous support for company business ... Rapid response to customer demand increases - assurance of supply/material support * Create and ...

Standard Iron

Customer Program Specialist

Grand Island, NE · On-site

$63K - $72K/yr

You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and ... Act as the customer's advocate inside the organization Order Management * Manage customer purchase ...

Standard Iron

Customer Program Specialist

Grand Island, NE · On-site

$63K - $72K/yr

You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and ... Act as the customer's advocate inside the organization Order Management * Manage customer purchase ...

Avery Dennison

Regional Procurement Manager

Orlando, FL · Hybrid

... customer experience. Serving industries worldwide -- including home and personal care, apparel ... Employee Assistance Program eligibility / Health Advocate * Paid vacation and paid holidays This ...

Avery Dennison

Regional Procurement Manager

Orlando, FL · On-site +1

... customer experience. Serving industries worldwide - including home and personal care, apparel ... Employee Assistance Program eligibility / Health Advocate * Paid vacation and paid holidays This ...

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Procurement Customer Advocate information

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How much do procurement customer advocate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for procurement customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

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For Procurement Customer Advocate jobs, the most frequently searched job titles are:

Infographic showing various Procurement Customer Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Renewals Manager

Remote

RWS Group
See more jobs at RWS Groupexternal

$50K - $70K/yr

Full-time

Posted 11 days ago

Job description

Job Purpose
As a Customer Renewals Manager, you will be responsible for owning and managing a high-value portfolio of enterprise renewals. This role is central to our success, focusing on maximizing customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement. You will partner closely with Sales, Finance, Legal, and other internal teams to ensure renewal success and support long-term business growth.
Job Overview
Key Responsibilities
  • Renewal Management: Own and manage a high-value enterprise renewal portfolio spanning government institutions, global airlines, and technology companies across EMEA, NASA, and APAC.
  • Customer Relationship Management: Maximize customer outcomes by proactively guiding renewal journeys, strengthening retention, and building lasting value through strategic, customer-centric engagement.
  • Cross-Functional Collaboration: Partner closely with Sales, Finance, Legal, and other internal teams to support renewal execution and identify potential growth opportunities.
  • Risk Identification & Retention Support: Monitor customer renewal activity and proactively identify risks to renewal success, escalating concerns and partnering with internal stakeholders on retention efforts.
  • Forecasting & Pipeline Management: Maintain accurate renewal forecasts, pipeline tracking, and CRM hygiene to support business visibility and planning.
  • Process Execution & Operational Excellence: Follow established renewal processes and contribute feedback and ideas to improve efficiency, scalability, and customer experience.
  • Negotiation & Commercial Support: Support renewal discussions and pricing conversations within established guidelines to help drive mutually beneficial outcomes.
  • Customer Advocacy: Act as a customer advocate internally, ensuring customer needs and feedback are communicated effectively across teams.

Skills & Experience
  • Experience: 3-5 years in renewals, account management, sales support, or another customer-facing role, preferably within enterprise software or SaaS. Experience as a Customer Success Manager (CSM) is a plus.
  • Languages: Fluent in English.
  • Procurement & Compliance: Familiar with FAR/DFARS requirements, US procurement regulations, and security standards.
  • Collaboration & Communication: Strong interpersonal, written, and verbal communication skills with the ability to build effective working relationships internally and externally.
  • Organization & Time Management: Ability to manage multiple priorities and deadlines in a fast-paced environment with strong attention to detail.
  • Problem Solving: Ability to identify customer challenges, think critically, and collaborate on solutions to support successful renewal outcomes.
  • Analytical Mindset: Comfortable leveraging customer data, reporting, and CRM systems to manage renewals and identify risks or opportunities.

Nice to Have:
  • Experience working in SaaS, subscription-based businesses, or customer lifecycle management environments.
  • Familiarity with Salesforce Lightning CPQ.
  • Experience with the creation and maintenance of Salesforce Dashboards.

Base Pay
$50,000 - $70,000 / year
Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.
*Candidates must reside in State advertised to be considered
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and we'll Deliver together as RWS.
Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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