Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Build, develop, and retain high-performing teams through coaching and performance management * Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
Sterile Processing Trainer
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Sterile Processing Trainer
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Sterile Processing Trainer
Nashville, TN · On-site
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Sterile Processing Trainer
Nashville, TN · On-site
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Sterile Processing Trainer
Nashville, TN · On-site
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Sterile Processing Trainer
Nashville, TN · On-site
$44K - $66K/yr
Sterile Processing Trainer POSITION SUMMARY The Sterile Processing Trainer is responsible for training non-credit workforce program trainees in the theoretical and practical aspects of sterile ...
Supervises Sterile Processing functions by ensuring the accurate assembly of instrument trays and ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Supervises Sterile Processing functions by ensuring the accurate assembly of instrument trays and ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Supervises Sterile Processing functions by ensuring the accurate assembly of instrument trays and ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Supervises Sterile Processing functions by ensuring the accurate assembly of instrument trays and ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Process Manager, Forming Tools We are looking for a Process Manager for our Murfreesboro, TN facility. In this role, you will serve as the operational subject matter expert for Forming Tools ...
Process Manager, Forming Tools We are looking for a Process Manager for our Murfreesboro, TN facility. In this role, you will serve as the operational subject matter expert for Forming Tools ...
... in the processing of faculty reimbursements In collaboration with the CBO, ensure that strategic ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
... in the processing of faculty reimbursements In collaboration with the CBO, ensure that strategic ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Business Process Manager
Nashville, TN · On-site
... in the processing of faculty reimbursements • In collaboration with the CBO, ensure that ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
Business Process Manager
Nashville, TN · On-site
... in the processing of faculty reimbursements • In collaboration with the CBO, ensure that ... Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership ...
The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
The ITSM Process & Product Manager will lead initiatives to improve ITSM practices, focusing on incident, problem, change, and release management processes while collaborating with cross-functional ...
Central Sterile Supervisor
Lebanon, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Central Sterile Supervisor
Lebanon, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Central Sterile Supervisor
Franklin, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Central Sterile Supervisor
Franklin, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Central Sterile Supervisor
Nashville, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Central Sterile Supervisor
Nashville, TN · On-site
... management of unit servicing between 4 and 10 procedural rooms; assumes responsibility for employee ... Maintain working knowledge of Sterile Processing Microsystems for tray accountability.
Processing Associate
Smyrna, TN · On-site
Track and record processing results to report to Production Manager * Demonstrated ability to multitask work assignments. * Enjoys a fast-paced work environment * Must be at least 18 years of age ...
Processing Associate
Smyrna, TN · On-site
Track and record processing results to report to Production Manager * Demonstrated ability to multitask work assignments. * Enjoys a fast-paced work environment * Must be at least 18 years of age ...
Experience in a global business services or shared services environment * 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management Additional ...
Experience in a global business services or shared services environment * 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management Additional ...
TheSr. Manager, Process and Platform ensures the integrity and reliability of Mars Inc.'s OneStream system. This role will provide internal quality management for the design, implementation and ...
TheSr. Manager, Process and Platform ensures the integrity and reliability of Mars Inc.'s OneStream system. This role will provide internal quality management for the design, implementation and ...
Experience in a global business services or shared services environment * 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management Additional ...
Experience in a global business services or shared services environment * 7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process management Additional ...
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Processing Manager information
See Franklin, TN salary details
$33.6K - $45.5K
7% of jobs
$45.5K - $57.4K
7% of jobs
$57.4K - $69.3K
9% of jobs
$70.1K is the 25th percentile. Wages below this are outliers.
$69.3K - $81.2K
12% of jobs
$81.2K - $93.1K
13% of jobs
The median wage is $94.7K / yr.
$93.1K - $104.9K
12% of jobs
$104.9K - $116.8K
11% of jobs
$121.9K is the 75th percentile. Wages above this are outliers.
$116.8K - $128.7K
11% of jobs
$128.7K - $140.6K
8% of jobs
$140.6K - $152.5K
5% of jobs
$152.5K - $164.4K
5% of jobs
$33.6K
$100.5K
$164.4K
How much do processing manager jobs pay per year?
As of Aug 29, 2026, the average yearly pay for processing manager in Franklin, TN is $100,463.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $127,900.00 per year, depending on experience, location, and employer.
What is a processing manager?
Processing Managers oversee and coordinate the workflow in facilities where raw materials or data are transformed into finished products or usable information. They are responsible for managing staff, ensuring production or processing targets are met, maintaining quality standards, and optimizing operational efficiency. Processing Managers often work in industries such as manufacturing, food production, and data processing. Their duties may also include ensuring compliance with safety regulations and troubleshooting process issues as they arise.
What are the key skills and qualifications needed to thrive as a processing manager, and why are they important?
To thrive as a Processing Manager, you need strong organizational skills, experience in process optimization, and typically a degree in business, operations management, or a related field. Familiarity with workflow management systems, ERP software, and Lean Six Sigma certification are commonly required. Leadership, problem-solving abilities, and effective communication are essential soft skills for managing teams and driving process improvements. These competencies ensure efficient operations, high productivity, and the ability to adapt to evolving business needs.
What are some common challenges faced by processing managers in coordinating cross-departmental workflows?
Processing Managers often encounter challenges when aligning priorities and timelines across multiple departments, such as production, quality assurance, and logistics. Effective communication and proactive problem-solving are essential to ensure that workflow bottlenecks are addressed quickly and that all teams remain informed about changes in schedules or requirements. Building strong relationships and establishing clear processes for information sharing can help minimize misunderstandings and keep operations running smoothly.
What is the difference between Processing Manager vs Processing Supervisor?
| Aspect | Processing Manager | Processing Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, operations, or related field; certifications like Six Sigma are common | Often requires similar education, with experience in processing or operations; certifications may be preferred |
| Work Environment | Oversees multiple processing teams or departments, strategic planning, and process improvements | Manages daily processing activities, supervises staff, and ensures workflow efficiency |
| Industry Usage | Commonly used in banking, manufacturing, and logistics sectors | Frequent in banking, finance, and manufacturing industries |
The Processing Manager focuses on strategic oversight and process optimization across departments, while the Processing Supervisor handles daily operations and team supervision. Both roles require similar credentials and are integral to efficient processing workflows in various industries.
How much do processing managers make in the US?
Processing managers in the US typically earn an average salary between $60,000 and $100,000 annually, depending on experience, industry, and location. They often oversee workflow, coordinate teams, and ensure efficient operations within processing or production environments.
What are the responsibilities of a processing manager?
A processing manager oversees the efficient handling and processing of transactions, data, or materials within an organization. They coordinate staff, monitor workflows, ensure compliance with procedures, and utilize management tools to optimize productivity and accuracy.
What are the most commonly searched types of Processing jobs in Franklin, TN?
The most popular types of Processing jobs in Franklin, TN are:
What are popular job titles related to Processing Manager jobs in Franklin, TN?
For Processing Manager jobs in Franklin, TN, the most frequently searched job titles are:
What job categories do people searching Processing Manager jobs in Franklin, TN look for?
The top searched job categories for Processing Manager jobs in Franklin, TN are:
What cities near Franklin, TN are hiring for Processing Manager jobs?
Cities near Franklin, TN with the most Processing Manager job openings:
Full-time
Posted 12 days ago
DXC Technology rating
7.0
Based on 48 frontline employees who took The Breakroom Quiz
153rd of 226 rated it services
Job description
Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
About The Role:
Leads end-to-end customer support center operations, managing teams of Associate Managers and analysts to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role will partner closely with the Contact Center Operation Leadership team, serving as a trusted advisor across accounts. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
What You'll Do
Who You Are:
1. Operational Excellence & KPI Management
2. Leadership & People Development
3. Customer Experience & Service Delivery
4. Workforce & Resource Optimization
5. Strategic Thinking, Compliance & Innovation
Work Environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
About The Role:
Leads end-to-end customer support center operations, managing teams of Associate Managers and analysts to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role will partner closely with the Contact Center Operation Leadership team, serving as a trusted advisor across accounts. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
What You'll Do
- Oversee day-to-day contact center operations, ensuring delivery against SLAs, KPIs, and quality standards
- Drive measurable results across people, process, and technology pillars:
- People: Build, develop, and retain high-performing teams through coaching and performance management
- Process: Standardize, optimize, and continuously improve workflows to drive efficiency and quality
- Technology: Leverage tools, automation, and AI to enhance productivity and customer outcomes
- Serve as a strategic advisor to Operations leadership, providing insights, recommendations, and execution support across all accounts
- Partner directly with leadership to translate strategy into execution, ensuring alignment across global delivery teams
- Work together with WFM Manager regarding staffing and workforce utilization aligned to demand and financial targets
- Improve customer experience through data-driven insights, feedback loops, and root cause analysis
- Ensure adherence to regulatory, client, and internal compliance requirements
- Drive cross-region consistency and best practice adoption (Americas, Canada, Costa Rica, Philippines)
- Identify and implement automation, AI, and transformation initiatives to improve efficiency, quality, and scalability
Who You Are:
- Bachelor's degree (Business, Technology, or related field preferred) or equivalent
- Must be legally authorized to work in US without requiring sponsorship now nor in the future
- 5+ years of BPO/BPS Operations contact center experience
- 10+ years in a leadership role managing teams within contact center environment
- Experience in multi-channel support environments and contact center technologies
- Exposure to financial services / Life & Annuity BPS/BPO operations
- Experience working in compliance-driven environments (e.g., regulatory, audit, risk frameworks)
- Familiarity with AI and automation tools for contact center optimization
1. Operational Excellence & KPI Management
- Manages SLAs, AHT, quality, and productivity metrics
- Uses data and dashboards to drive performance and accountability
2. Leadership & People Development
- Builds high-performing teams through coaching, development, and succession planning
- Creates a culture of accountability, engagement, and continuous improvement
3. Customer Experience & Service Delivery
- Drives improvements in customer satisfaction, first-call resolution, and overall experience
- Translates insights into actionable change initiatives
4. Workforce & Resource Optimization
- Aligns capacity planning and staffing models to business demand
- Maximize efficiency through effective workforce strategies
5. Strategic Thinking, Compliance & Innovation
- Operates effectively in compliance-driven environments
- Leverages AI, automation, and digital tools to modernize contact center operations
- Anticipates business needs and drives forward-looking solutions
Work Environment
- Hiring in Nashville, TN Hybrid mode preferable
- If you are within 25 miles of a DXC office, you'll be expected to work hybrid mode twice a week
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
What DXC Technology employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DXC Technology
Sourced by ZipRecruiter
Industry
It services
Company size
10,000+ Employees
Headquarters location
Ashburn, VA, US
Year founded
2017