Process Performance Analyst Jobs (NOW HIRING)

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an experienced Analyst, Performance Analytics to fill this role. The Analyst, Performance Analytics is responsible for providing actionable insights and analytical support to drive data-informed decision-making for Onboard Revenue Analytics. This role involves analyzing multiple data sources, supporting business operations, and collaborating with cross-functional teams to optimize revenue performance. The Analyst will also be expected to leverage and help develop AI and agentic tools to enhance analytics capabilities, while maintaining a strong focus on business operations and revenue generation. The ideal candidate will have a blend of technical analytics skills, business acumen, and familiarity with modern AI tools and concepts.

Here's a summary of what Holland America Line is looking for in its Analyst, Performance Analytics. Is this you?

Responsibilities

• Data Analysis & Interpretation

  • Analyze data from multiple sources to extract actionable insights and provide recommendations for improving onboard revenue.

• Collaboration with Stakeholders 

  • Work with teams across the organization (e.g., operations, finance, marketing) to integrate business ideas with data insights. 

  • Communicate complex analytical findings in a clear and understandable manner to both technical and non-technical audiences.

• Beta Testing & Validation 

  • Support the design and analysis of beta tests for new business strategies and tools, including AI/agentic solutions.

• Communication & Documentation 

  • Document methodologies and findings.

  • Communicate results and recommendations clearly to team members, stakeholders, and leadership to ensure a shared understanding of analytical results and recommendations.

• Continuous Improvement 

  • Identify and suggest improvements to analytics processes and methodologies, including the adoption of AI/agentic tools.

  • Stay abreast of industry trends and best pratices in data analysis and business strategy.

  • Proactively suggest improvements to existing analytical processes and methodologies.

• Analytics Project Support 

  • Support multiple analytics projects, ensuring timely and accurate delivery of insights.

  • Take ownership of projects related to onboard revenue or guest commerce and coordinate with team members and business stakeholders for successful project execution.

• Performs other duties as assigned                                                                              

Requirements

• Bachelor's degree in Business, Finance, Data Science, Engineering, or related field.

• Experience with data analysis, preferably in a business or operational context.

• Proficiency in Excel, SQL, Python and data visualization tools (e.g. Power BI, Tableau).

• Familiarity with AI/agentic systems (e.g., LLMs, workflow automation, prompt engineering) and willingness to learn and apply new tools.

• Strong business acumen and understanding of KPIs, revenue generation, and operations.

• Excellent communication and presentation skills.

• Minimum 1-2 years of professional experience in business analytics, revenue analytics, or a closely related field (such as cruise, hospitality, travel, or consumer operations).

• Experience working with large datasets to analyze business performance, revenue trends, or operational KPIs.

• Experience supporting cross-functional teams with data-driven insights and recommendations.

• Experience presenting analytical results to both technical and non-technical audiences.

• Experience participating in or supporting beta tests or pilot projects for new business strategies or tools. 

• AI and agentic concepts ( LLMs, GPTs, RAG processing, agentic frameworks, prompt engineering)

• Applied AI experience ( AWS Bedrock, Azure Copilot, Langchain, Hugging face, etc)

• This is a hybrid position, based in our Doral office. Candidates must be comfortable coming into the office 4 days/week (currently Monday-Thursday)

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Salary/Hourly Range: $72,200 to $97,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture...Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
 

#HAL

#LI-RM1

#LI-Hybrid