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Process Optimization Remote Jobs in Chicago, IL (NOW HIRING)

ServiceNow

Sr. Business Process Consultant-CRM

Chicago, IL · On-site +1

$108.10K - $131.80K/yr

Advise senior leaders on process optimization and AI/automation opportunities. * Requirements ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ECP

Senior Talent Acquisition Specialist

Chicago, IL · Remote

While ECP is a fully remote company, we are looking for someone located within driving distance to ... Process Optimization & Recruiting Operations * Research and recommend tools, best practices, and ...

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

... and process optimization. ESSENTIAL FUNCTIONS * Lead, coach, motivate, and develop employees ... Remote Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly ...

Invoca

Implementation Manager

Chicago, IL · Remote

Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and ... This is a remote-first role. We are currently hiring in the following locations: 📍 United States:

CoSourcing Partners

UiPath Business Analyst

Chicago, IL · On-site +1

Chicago, IL (Hybrid and remote option based on client request) Duration: 9-Month Contract-to-Hire ... This role is perfect for someone who understands both the business side of process optimization and ...

Softheon

Client Executive

Chicago, IL · Remote

$78.30K - $106.50K/yr

Remote About Us Join us in revolutionizing healthcare! We build software that simplifies the ... process optimization. Strategic Collaboration & Reporting * Participate in and contribute to ...

PLTFRM Companies LLC

Senior Recruiter

Chicago, IL · Remote

Senior Recruiter Location: Bentonville, Los Angeles, Chicago, Minneapolis | Hybrid/Remote ... Data-driven approach to recruiting metrics and process optimization. What We Offer * Competitive ...

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$25

$32

$38

How much do process optimization remote jobs pay per hour?

As of May 31, 2026, the average hourly pay for process optimization remote in Chicago, IL is $32.03, according to ZipRecruiter salary data. Most workers in this role earn between $27.74 and $38.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Optimization Specialist (Remote), and why are they important?

To thrive as a Process Optimization Specialist (Remote), you need strong analytical skills, process improvement knowledge (such as Lean or Six Sigma), and a relevant degree in business, engineering, or a related field. Experience with process mapping tools, data analysis software, and certifications like Lean Six Sigma Green Belt are commonly required. Exceptional communication, problem-solving, and self-motivation are vital soft skills for collaborating virtually and driving change. These skills ensure effective process improvements, cost savings, and sustained operational excellence in a remote work environment.

What are some typical challenges faced by remote process optimization professionals, and how can they be effectively addressed?

Remote process optimization professionals often encounter challenges such as limited visibility into on-site operations, coordinating with cross-functional teams across time zones, and ensuring clear communication of process changes. These can be effectively addressed by leveraging digital collaboration tools, setting regular check-ins, and using data visualization software to monitor and share process metrics. Building strong relationships with on-site stakeholders and maintaining detailed documentation also help ensure alignment and smooth implementation of optimization initiatives.

What is a Process Optimization Remote role?

A Process Optimization Remote role involves analyzing and improving business processes to enhance efficiency and productivity, all while working remotely. Professionals in this role use data analysis, workflow mapping, and continuous improvement methodologies like Lean or Six Sigma to identify bottlenecks and recommend solutions. Remote process optimization specialists collaborate with teams virtually, often using digital tools to track performance metrics and implement process changes. This job is common in industries such as manufacturing, finance, healthcare, and technology, where operational excellence is crucial. Strong communication, analytical, and project management skills are essential for success in a remote setting.

What is the difference between Process Optimization Remote vs Process Improvement Specialist?

AspectProcess Optimization RemoteProcess Improvement Specialist
CredentialsTypically requires certifications like Six Sigma, Lean, or PMPOften requires similar certifications, with emphasis on process analysis and project management
Work EnvironmentRemote, often collaborating via digital toolsCan be remote or on-site, depending on employer
Industry UsageCommon in manufacturing, healthcare, IT, and business servicesUsed across industries for enhancing processes and workflows
Search & Comparison IntentPeople compare roles focused on remote process efficiency improvementsPeople look for roles involving process analysis and improvement strategies

Process Optimization Remote and Process Improvement Specialist roles share similar credentials and industry usage, but differ mainly in work environment. Process Optimization Remote emphasizes remote work, while Process Improvement Specialist may be on-site or hybrid. Both roles focus on enhancing efficiency, making them closely related in the process improvement field.

What are the most commonly searched types of Process Optimization jobs in Chicago, IL? The most popular types of Process Optimization jobs in Chicago, IL are:
What are popular job titles related to Process Optimization Remote jobs in Chicago, IL? For Process Optimization Remote jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Process Optimization Remote jobs in Chicago, IL look for? The top searched job categories for Process Optimization Remote jobs in Chicago, IL are:
Process Optimization Remote jobs near you
Infographic showing various Process Optimization Remote job openings in Chicago, IL as of May 2026, with employment types broken down into 3% As Needed, 69% Full Time, 22% Part Time, 3% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,616 per year, or $32 per hour.
Sr. Business Process Consultant-CRM

Sr. Business Process Consultant-CRM

ServiceNow

Chicago, IL • On-site, Remote

$108.10K - $131.80K/yr

Full-time

Posted 12 days ago

Job description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About the Role
We are seeking a Business Process Consultant (BPC) to join the CRM and Industry Workflow Team as a part of Expert Services. As the process expert and trusted advisor, you will engage directly with business stakeholders to analyze, design, and optimize end-to-end workflows across sales, CPQ/CLM, order management, customer service, field service, and AI-driven use cases.
You will bridge the gap between business needs and technical delivery, ensuring that solutions built on the ServiceNow Now Platform - and integrated with systems like Salesforce, Pega, Dynamics, Oracle, or SAP - deliver measurable outcomes. This role is ideal for experienced CRM/CSM consultants with strong process re-engineering and change management skills, and the ability to influence senior leaders while collaborating closely with technical teams.
Key Responsibilities
  • Consult & Advise
  • Serve as the functional and process expert during customer engagements.
  • Guide customers on configuration vs. customization and adoption of best practices.
  • Advise senior leaders on process optimization and AI/automation opportunities.
  • Requirements & Solution Design
  • Lead workshops with business sponsors and SMEs to capture current-state processes and design future-state workflows.
  • Translate requirements into business requirement workbooks, user stories, acceptance criteria, and test plans.
  • Define KPIs and success measures to track value realization (cycle time, CSAT, case deflection, etc.).
  • Cross-Functional Collaboration
  • Partner with Technical Consultants, Solution Architects, and Project Managers to ensure requirements flow into robust technical solutions.
  • Support unit testing, UAT, and customer validation, ensuring business objectives are met.
  • Monitor for scope creep and align with engagement managers to resolve issues.
  • Process Improvement & Change Management
  • Analyze processes to identify areas for automation, AI agent adoption, and continuous improvement.
  • Develop adoption strategies, training materials, and change management plans to ensure successful rollout.
  • Ensure user experience is prioritized - with logical flows, accessibility, and ease of use.
  • Thought Leadership & Continuous Learning
  • Stay current on ServiceNow capabilities, CRM/CSM trends, and AI innovations.
  • Share best practices internally and externally, contributing to delivery of playbooks and accelerators.
  • Support pre-sales and solutioning activities as needed.

Qualifications
Required
  • 7+ years of consulting or business process analysis experience on the ServiceNow platform, preferably CRM and Industry products such as CSM, FSM, SOM, and industry workflows.
  • Proven expertise in one or more domains: Sales & Order Management (lead-to-cash, CPQ/CLM), Customer Call Center/Service, Field Service.
  • Demonstrated ability to influence and consult with senior leaders, providing solution options with pros/cons.
  • Strong experience converting business requirements into functional and configuration requirements.
  • Proficiency in process modeling and visualization tools (e.g., Visio, BPMN, workflow diagrams, wireframes).
  • Excellent stakeholder engagement, facilitation, and communication skills.

Certification Requirements
  • ServiceNow Certified System Administrator (CSA) - required within 60-90 days of hire if not already certified.
  • At least one Certified Implementation Specialist (CIS) certification in CSM, FSM, or Sales - required within the first 6-12 months of hire, depending on project alignment.
  • Continued professional growth through additional ServiceNow certifications (e.g., App Dev, CPQ/CLM once available) encouraged and supported.

Preferred
  • ServiceNow certifications: CSA, CIS-CSM, CIS-FSM, CIS-Sales (or within 90 days).
  • Knowledge of AI/automation projects (chatbots, NLP, predictive analytics, agentic AI).
  • Industry expertise in telecom, financial services, insurance, or public sector.
  • Familiarity with NowCreate methodology and Agile/SAFe delivery practices.
  • Willingness to travel up to 50% based on customer needs.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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About ServiceNow

Sourced by ZipRecruiter

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2004

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