Process Optimization Manager Jobs in Lake Forest, IL

Process Manager, Fee Billing - Pulse
The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company's bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.
As Process Manager for Fee billing you will be responsible to lead the team, responsible for overseeing the configuration, validation, and execution of daily fee billing process within the settlement platform. The role ensures accurate fee application across multiple transaction types and leads initiative to streamline billing workflows, enhance automation, and maintain compliance with internal pricing polices and external partner agreements.
Responsibilities:
Daily Operations Leadership:

• Oversee the daily intake, setup, and validation of fee billing forms.
• Ensure timely and accurate fee mapping for transactions.
• Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.
• Lead the fee billing team.

Process Optimization & Automation:

• Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

Cross-Functional Coordination:

• Collaborate with internal teams to ensure fee setups align with contractual terms.
• Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance:

• Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.
• Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training:

• Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.
• Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Basic Qualifications:

• Bachelor's Degree or Military Experience
• At least 5 years of experience in Process management

Preferred Qualifications:

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Lean certification or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $134,400 - $153,300 for Manager, Process Management
Houston, TX: $122,100 - $139,400 for Manager, Process Management
Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).