Process Optimization Manager Jobs in Charlotte, NC

U.S. Bank is undertaking a critical evolution in how enterprise risk management operates-reducing complexity, strengthening execution discipline, and ensuring the organization can meet increasing regulatory and business expectations with clarity and efficiency. The Process Optimization and Integration Lead is an enterprisefacing role within the Risk Management Chief Administrative Office (CAO), charged with driving material simplification across RM&C. This leader will partner closely with Risk and Business Line leaders to eliminate redundancy, streamline governance, optimize lines of defense, and accelerate outcomes that matter. This role is ideal for a seasoned leader who brings deep risk and control fluency, enterprise transformation experience, strong executive presence, and the credibility to lead change in a highly regulated environment.

CORE RESPONSIBILITIES

• Identify opportunities to simplify administrative and governance activities, reducing redundancy and improving efficiency across forums, documentation, and decision practices.
• Work with first and second line of defense leaders to assess processes and controls, supporting thoughtful streamlining where appropriate.
• Clarify roles and responsibilities across the three lines of defense to enable stronger alignment and shared prioritization.
• Assess functional overlaps and duplicative activities, supporting decisions related to process consolidation, capacity reallocation, and targeted automation.
• Support simplification of non-financial risk programs by aligning approaches and reducing unnecessary controls.
• Improve cross-functional interfaces with lines of business, finance, and other partners to improve coordination and execution.
• Partner with first line risk leaders on shared enterprise initiatives such as controls rationalization, centralized testing, and resiliency efforts.
• Establish consistent delivery standards, tools, and reporting practices in coordination with the CRO Office and reporting teams.
• Collaborate with PMO partners to support tracking, reporting, and assessment of operational initiatives and potential overlaps.
• Support business readiness and integration planning to enable effective adoption of program outcomes.
• Monitor execution progress and surface early indicators of delivery or integration risk.
• Ensure program delivery aligns with regulatory expectations and documented commitments.
• Partner with Regulatory Affairs on remediation governance and capacity deployment.

PREFERRED SKILLS/QUALIFICATIONS

• Senior executive (SVPlevel or equivalent) experience leading enterprisewide transformation, operating model redesign, or largescale process optimization within a complex, highly regulated financial institution
• Deep expertise in risk management, compliance, governance, and control environments, with strong understanding of regulatory expectations and remediation execution
• Demonstrated ability to influence and partner with senior executives across independent risk, lines of business, finance, and corporate functions
• Proven track record of delivering measurable outcomes, including simplification of governance, control rationalization, cost efficiency, and capacity reallocation
• Experience driving change across the three lines of defense, including clarifying roles, reducing duplication, and improving decision effectiveness
• Strong strategic and analytical orientation paired with handson execution discipline; able to move from diagnosis to action in ambiguous environments
• Exceptional executive communication skills, including preparation of materials for regulators, boards, and senior leadership forums
• Bachelor's degree required; advanced degree (MBA or equivalent) preferred, or comparable executive experience

LEADERSHIP CAPABILITIES

• Builds Teams and Talent: Embraces developing talent; builds and develops teams; strengthens organizational capabilities via talent
• Drives for Results: Drives execution, continuously improves the core, and reallocates resources at pace
• Disrupts & Challenges: Creates possibilities from new and innovative thinking; generates disruptive change; leads change
• Leads Innovation: Encourages innovative thought; challenges the status quo; scales and invests in new ideas
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action