Process Improvement Associate Jobs in Columbus, OH

Help shape how senior leaders and regulators understand consumer outcomes by delivering clear, accurate, and timely reporting. You will translate complex data into actionable insights and build trusted analytics products that improve decision-making. If you enjoy connecting data, process, and risk discipline to real-world customer experience, this role offers high visibility and meaningful impact.

As a Quant Analytics Associate Senior within Consumer and Community Banking (CCB) Regulatory Operations team, you will lead the development and publication of executive and regulatory reporting products by synthesizing information from multiple systems and partners. You will monitor complaints and business data to identify emerging issues, trends, and opportunities, and communicate analytics-driven insights to senior leaders. You will create analytics and reporting products that enable strategic and operational decisions, while ensuring accuracy, timeliness, and strong process controls. You will also support ad hoc analyses and continuous improvement initiatives, including innovation and automation opportunities.

Job responsibilities

• Lead the development, authoring, and publication of scheduled executive and regulatory reporting products by gathering and synthesizing inputs from multiple systems and partners.
• Analyze and monitor complaint and business data to identify emerging issues, trends, and opportunities for improvement.
• Translate complex data into actionable reporting and analytics products that inform strategic and operational decisions.
• Build and maintain awareness of key initiatives, regulatory requirements, and changes impacting consumers and the business.
• Produce and lead ad hoc reporting and analyses for management audiences, including executive and regulatory stakeholders.
• Oversee key reporting processes, controls, and documentation to ensure accuracy, timeliness, and compliance.
• Drive process improvement projects, including innovation and automation use cases, and troubleshoot operational issues.
• Review and oversee change requests for critical program data elements and system-maintained reference tables.
• Create and maintain procedures, documentation, and control processes for analytics and reporting products.
• Collaborate with partners to identify root causes of complaints and drive improvements in complaint handling processes.
• Deliver executive-level presentations that clearly communicate analytics and reporting insights to senior leadership.

Required qualifications, capabilities, and skills 

• 5+ years of reporting and analytics experience 
• Demonstrated ability to deliver accurate reporting and objective business analysis.
• Proven ability to analyze large datasets and synthesize insights from multiple sources.
• Advanced proficiency with Tableau, Databricks, Alteryx, SQL, Microsoft Excel, and Microsoft PowerPoint.
• Advanced SQL skills for querying, analyzing, and managing large datasets 
• Strong ability to translate complex data into clear, actionable insights for executive audiences.
• Exceptional executive-level communication and presentation skills, including written storytelling.
• Ability to conduct background research, validate findings, and apply sound judgment to analytics outputs.
• Strong organizational skills and ability to manage multiple concurrent deliverables in a fast-paced environment.
• Self-directed, results-driven approach with the ability to work with limited supervision.

Preferred qualifications, capabilities, and skills 

• Bachelor's degree in a technical or business discipline.
• Prior experience managing or analyzing customer experience and/or complaints data.
• Experience supporting regulatory-facing reporting or governance routines.
• Experience designing and implementing process controls and documentation for reporting products.
• Experience leading process improvement initiatives and analytics automation.
• Experience in a financial services and/or regulatory environment.

This role is not eligible for visa sponsorship now or in the future. Sponsorship includes, but is not limited to, support for I-983 training plans,              F-1/OPT or CPT, H-1B, and any other employment authorization or immigration-related action requiring JPMorganChase sponsorship or intervention.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans