Process Improvement Associate Jobs in Columbus, OH

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As an Internal Strategy and Process Consulting Associate I at JPMorgan Chase, you will serve as a strategic partner in transforming organizational strategy and operating models across the firm. Leveraging your expertise in business transformation, data analytics, and artificial intelligence, you will drive innovative solutions that enhance operational efficiency, reduce risk, and deliver sustainable value. You will collaborate with teams to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

• Break down complex problems using hypothesis-driven thinking and analysis to develop insights and actionable recommendations.
• Manage and lead project work and contribute to enhancing team / organization culture.
• Help develop and, in some cases, deliver presentations to stakeholders, focusing on actionable insights and strategic value. Proactively address questions and concerns, establishing yourself as a trusted advisor and thought partner.
• Collaborate with project teams to conduct stakeholder interviews, develop frameworks, and generate insights that inform process optimization, organizational transformation, and functional strategy development efforts.
• Analyze and visualize key business processes, identifying inefficiencies and areas for improvement using data analytics.
• Develop and implement process improvement initiatives, prioritizing simplification, automation, and the integration of digital tools to enhance operational efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, Champion a culture of innovation, agility, and continuous improvement across the organization.
• Support the team on driving storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Take ownership and accountability of assigned work, managing all aspects from planning to execution, and ensuring delivery of high-quality outcomes within established timelines.

• Professional work or internship experience with a proven track record of developing strategic business recommendations or improvements that deliver measurable results.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and communication skills.
• Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
• Leverage AI, LLM (Large Language Models), and NLP (Natural Language Processing) tools to aid in providing actionable insights and innovative solutions to complex business challenges.
• Experience in contributing to a team culture, with a focus on working with diverse teams with varied experiences, skills, and backgrounds.
• Experienced in creating presentations, both written and verbal.
• Self-motivated and executes deliverables with speed and precision.
• Ability to travel up to 10%.

• 2+ years of professional work or internship experience.
• Management consulting, financial services, and/or professional process improvement background
• Experience supporting or leading change management initiatives, including process redesign and organizational transformation.
• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
• Demonstrated foundational understanding of AI concepts, with the ability to identify business processes and opportunities where AI solutions can be effectively implemented to drive operational improvement and innovation.