Process Implementation Manager Jobs in Santa Clara, CA

A rollout management role responsible for planning and executing the deployment of upload stations and connectivity across multiple cities and hubs. The role coordinates local operations, IT hardware partners, MNOs, connectivity teams, and engineering stakeholders to ensure site readiness, installation, commissioning, and smooth vehicle rampup.

The position focuses on endtoend rollout execution, managing dependencies between the end customer, product teams and local suppliers, ensuring reliable operations from test deployments through production rollout.

This role combines handson rollout coordination, technical alignment, and stakeholder management to deliver consistent and scalable deployments across locations.

Program Planning & MultiCity Deployment Execution - 30%

• Plan and execute upload station and fleet rollouts across multiple cities and hubs
• Define rollout timelines, milestones, dependencies, and deployment sequences
• Ensure readiness across upload station hardware, connectivity interfaces, vehicle systems, and operations

Upload Station Rollout & Operational Readiness - 20%

• Coordinate installation, commissioning, and handover of upload station IT hardware
• Ensure site readiness including power, space, network access, and physical security
• Align upload station availability with vehicle rampup and operational usage

Connectivity & MNO Coordination - 20%

• Coordinate connectivity readiness with MNOs and internal connectivity teams for each rollout site
• Ensure SIM/eSIM provisioning, network availability, and basic performance readiness are in place for rollout
• Support SLA/KPI monitoring during rollout and early operations (availability, throughput, incident handling)

CrossFunctional Coordination & Delivery Management - 20%

• Drive alignment between local operations, vehicle teams, backend/platform teams, upload station vendors, and connectivity stakeholders
• Coordinate suppliers and thirdparty partners during rollout execution
• Provide regular rollout status updates, risk tracking, and escalations

Incident Management, Risk & Continuous Improvement - 10%

• Coordinate issue resolution across upload station hardware, connectivity, and operations during rollout phases
• Support rootcause analysis for rollout and earlylife incidents

Incorporate lessons learned into rollout playbooks, standards, and processes

Years of Relevant Experience:

• 7-10+ years in connectivity, telecom, automotive, or embedded systems

#LI-CK1

Education:

Required

Desired

• B.S. in Information Technology, Computer Science or equivalent work experience

• Masters in Information Technology, Computer Science (or related education)

General Skills:

• Excellent communication across technical and non-technical teams
• Strong system-level thinking (multi-domain integration)
• Strategic thinking with execution focus
• Ability to manage ambiguity and drive alignment
• Ability to work in cross-functional agile teams
• Stakeholder and supplier coordination skills
• Analytical debugging and problem-solving mindset

Work Flexibility and travel:

• 30 - 40% business travel

Required

Desired

Program & Delivery Management

• Strong experience in program/project management for large-scale rollouts
• Expertise in release planning, validation and testing
• Ability to manage multi-city/global programs
• Proven expertise in contract negotiation, vendor management, and SLA governance
• Experience managing telecom operators (MNOs) and supplier ecosystems including IT-Hardware
• Proven experience in technical rollout, deployment, or operations management, ideally across multiple locations (e.g. cities, hubs, or sites), coordinating installation, golive, and stabilization phases

 Connectivity & Telecom

• Understanding of 5G, LTE, Wi-Fi, eSIM, IMS, roaming, and network performance metrics
• Experience working with MNOs and telecom ecosystems

 Automotive & IT Systems

• Knowledge of vehicle connectivity, telematics, and ECU integration
• Understanding of end-to-end IoT/connected systems (device cloud)
• Handson understanding of physical + IT system deployments, including site readiness, hardware installation, connectivity validation, and basic troubleshooting during rollout

 Testing & Validation

• Experience in defining test strategies, field validation, and production readiness
• Familiarity with drive testing, stability testing, and KPI validation
• Strong ability to coordinate crossfunctional stakeholders (local operations, infrastructure, networking, vendors, and central engineering teams) to ensure ontime and consistent rollouts.

 Tools & Processes

• Defect tracking: JIRA, HP ALM
• Program tracking: dashboards, reporting tools
• Familiarity with CI/CD, OTA systems, and release pipelines

 Telecom & Connectivity Ecosystem

• Deep understanding of MNO operations, roaming agreements, and inter-operator dependencies
• Experience with network performance optimization and service assurance frameworks

Commercial & Contract Management

• Experience managing large-scale telecom contracts and vendor negotiations
• Strong understanding of SLA design, KPI frameworks, and penalty/incentive models
• Exposure to RFP/RFQ processes and supplier selection strategies

Fleet & Mobility Operations

• Experience in fleet operations, ride-sharing, or mobility platforms
• Understanding of vehicle lifecycle management and large-scale fleet deployment challenges
• Exposure to telematics platforms and real-time fleet monitoring systems
• Experience with vehicle, fleet, or IoTrelated infrastructure deployments (e.g. charging infrastructure, data offloading stations, edge devices, or similar systems).
• Familiarity with standardized rollout playbooks, documentation, and rollout KPIs, and the ability to continuously improve rollout processes across locations.

The salary range in the Silicon Valley, CA area: $160,000 - $190,000 annually. This represents the anticipated base salary range for this position at the time of posting. Compensation will be determined based on several factors including, but not limited to, candidate qualifications, skills, experience, education, certifications, and geographic location. In addition to base salary, eligible employees may participate in incentive compensation programs and receive a comprehensive benefits package.