Position Summary The Manager, IT Applications - CP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - CP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - AP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - AP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - CP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - CP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - AP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Position Summary The Manager, IT Applications - AP LIS Implementation & Support is responsible for ... Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user ...
Program Implementation Manager, Clinical Studies
Dallas, TX · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
The American Heart Association has an opportunity for a Program Implementation Manager, Clinical ... Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project ...
Program Implementation Manager, Clinical Studies
Dallas, TX · Hybrid
Medical
Dental
Vision
Life
Retirement
PTO
The American Heart Association has an opportunity for a Program Implementation Manager, Clinical ... Oversee contracting process. Coordinate efforts among hospitals and hospital systems on project ...
Head of Platform & Tools - Global Payments & Liquidity Implementation
Irving, TX · On-site
Medical
Life
Retirement
PTO
Simplify and automate the end-to-end implementation process, including intake, product configuration, documentation, client communication, testing, readiness, activation, exception management, and ...
New
Head of Platform & Tools - Global Payments & Liquidity Implementation
Irving, TX · On-site
Medical
Life
Retirement
PTO
Simplify and automate the end-to-end implementation process, including intake, product configuration, documentation, client communication, testing, readiness, activation, exception management, and ...
New
Post Implementation Director - Sage
Dallas, TX · On-site
Medical
Dental
Vision
Retirement
Identify risks and customizations early in the process to ensure smooth implementations * Deliver compelling demos of add-on modules that showcase value and functionality * Stay current on Sage ...
Post Implementation Director - Sage
Dallas, TX · On-site
Medical
Dental
Vision
Retirement
Identify risks and customizations early in the process to ensure smooth implementations * Deliver compelling demos of add-on modules that showcase value and functionality * Stay current on Sage ...
Manager - IP Implementations & Remote Deposit Services
Plano, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... oversight of the Item Processing Implementation and Remote Deposit Services team. These ... Regular reporting to management is required. Extended hours, weekend, and after-hours support may ...
Quick apply
Manager - IP Implementations & Remote Deposit Services
Plano, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... oversight of the Item Processing Implementation and Remote Deposit Services team. These ... Regular reporting to management is required. Extended hours, weekend, and after-hours support may ...
Program Implementation Manager, Clinical Studies
Medical
Dental
Vision
Life
Retirement
PTO
The American Heart Association has an opportunity for Program Implementation Manager, Clinical ... in-depth process and quality improvement consultation including individual site support ...
Program Implementation Manager, Clinical Studies
Medical
Dental
Vision
Life
Retirement
PTO
The American Heart Association has an opportunity for Program Implementation Manager, Clinical ... in-depth process and quality improvement consultation including individual site support ...
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88.90 - $155.50/hr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills. * Willingness to travel.
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88.90 - $155.50/hr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills. * Willingness to travel.
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88.90 - $155.50/hr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills.* Willingness to travel.
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88.90 - $155.50/hr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills.* Willingness to travel.
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88K - $155K/yr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills. * Willingness to travel.
Implementation Services Director, Pharmacy Onboarding and Client Success
Irving, TX · On-site
$88K - $155K/yr
Identify and implement process improvements and best practices to enhance operational efficiency ... Strong relationship management, communication, and influencing skills. * Willingness to travel.
Onboarding Manager
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... process from sales handoff through configuration, launch, and post-launch accuracy. You'll manage ... implementation, account management, or similar client-facing technical roles * Enterprise ...
Quick apply
Onboarding Manager
Plano, TX · Remote
Medical
Dental
Vision
Life
Retirement
PTO
... process from sales handoff through configuration, launch, and post-launch accuracy. You'll manage ... implementation, account management, or similar client-facing technical roles * Enterprise ...
IMPLEMENTATION PROJECT MANAGER
$50K/yr
Medical
Dental
Vision
Life
PTO
The Implementation Project Manager will oversee all aspects of end-to-end custom project cycles ... Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with ...
IMPLEMENTATION PROJECT MANAGER
$50K/yr
Medical
Dental
Vision
Life
PTO
The Implementation Project Manager will oversee all aspects of end-to-end custom project cycles ... Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with ...
IMPLEMENTATION PROJECT MANAGER
Addison, TX · On-site
$50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Implementation Project Manager will oversee all aspects of end-to-end custom project cycles ... Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with ...
IMPLEMENTATION PROJECT MANAGER
Addison, TX · On-site
$50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Implementation Project Manager will oversee all aspects of end-to-end custom project cycles ... Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with ...
The Implementation Project Manager will oversee all aspects of custom project cycles, ensuring ... approval process; maintains and updates all project documents. • Provides strategic and ...
The Implementation Project Manager will oversee all aspects of custom project cycles, ensuring ... approval process; maintains and updates all project documents. • Provides strategic and ...
The Project Manager will be responsible for the effective project management of implementing process solutions of all levels of complexity and ensuring adherence to client requirements and ...
The Project Manager will be responsible for the effective project management of implementing process solutions of all levels of complexity and ensuring adherence to client requirements and ...
The Project Manager will be responsible for the effective project management of implementing process solutions of all levels of complexity and ensuring adherence to client requirements and ...
The Project Manager will be responsible for the effective project management of implementing process solutions of all levels of complexity and ensuring adherence to client requirements and ...
Field Systems Implementation Specialist
Retirement
PTO
Responsible for identifying, tracking, and escalating system/project process, status, and risks. Reviews recommendations for technical solutions with Implementation Manager, Network Architect ...
Field Systems Implementation Specialist
Retirement
PTO
Responsible for identifying, tracking, and escalating system/project process, status, and risks. Reviews recommendations for technical solutions with Implementation Manager, Network Architect ...
Implementation Project Manager I
Irving, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Project Manager I -Implementation is part of a dynamic team tasked with provisioning custom ... Continuously review processes and improve as necessary to drive efficiencies throughout the ...
Implementation Project Manager I
Irving, TX · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Project Manager I -Implementation is part of a dynamic team tasked with provisioning custom ... Continuously review processes and improve as necessary to drive efficiencies throughout the ...
Process Implementation Manager information
See Aubrey, TX salary details
$37.6K - $48.9K
7% of jobs
$48.9K - $60.3K
4% of jobs
$71.1K is the 25th percentile. Wages below this are outliers.
$60.3K - $71.6K
14% of jobs
$71.6K - $82.9K
15% of jobs
The median wage is $90.7K / yr.
$82.9K - $94.2K
14% of jobs
$94.2K - $105.5K
14% of jobs
$111.6K is the 75th percentile. Wages above this are outliers.
$105.5K - $116.8K
13% of jobs
$116.8K - $128.1K
7% of jobs
$128.1K - $139.5K
5% of jobs
$139.5K - $150.8K
3% of jobs
$150.8K - $162.1K
3% of jobs
$37.6K
$99.9K
$162.1K
How much do process implementation manager jobs pay per year?
What are some common challenges faced by process implementation managers when introducing new processes, and how can they be effectively addressed?
What is a process implementation manager?
What are the key skills and qualifications needed to thrive as a process implementation manager, and why are they important?
What is the difference between Process Implementation Manager vs Business Analyst?
| Aspect | Process Implementation Manager | Business Analyst |
|---|---|---|
| Primary Focus | Overseeing the deployment of new processes and ensuring operational efficiency | Analyzing business needs and recommending solutions |
| Required Skills | Project management, process optimization, change management | Requirements gathering, data analysis, stakeholder communication |
| Work Environment | Project teams, operations departments, cross-functional collaboration | Business units, IT teams, client interactions |
| Certifications | Lean, Six Sigma, PMP often preferred | CBAP, PMI-PBA, relevant analytical certifications |
While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.
What are popular job titles related to Process Implementation Manager jobs in Aubrey, TX?
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Cities near Aubrey, TX with the most Process Implementation Manager job openings:
Full-time
Posted 25 days ago
Sonic Healthcare USA rating
6.6
Based on 28 frontline employees who took The Breakroom Quiz
97th of 120 rated laboratories
Job description
We're not just a workplace - we're a Great Place to Work certified employer!
Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
Position Summary
The Manager, IT Applications - CP LIS Implementation & Support is responsible for leading LIS implementation delivery and ongoing application support across Clinical Pathology (CP) workflows at Sonic Healthcare USA (SHUSA). This role owns the operating model for both Application Support (L1/L2) and Implementation (L3/L4) teams, ensuring production stability, successful deployments, go-live readiness, command center coordination, hypercare execution, and transition to steady-state support. The Manager is accountable for CP production support, high-volume throughput, instrument-connected workflow stability, turnaround time performance, and user adoption, while coordinating closely with LIS Configuration & Build, Integration, Infrastructure, Middleware, Billing, QA/Compliance, Operations, Medical Leadership, and vendor partners. This role ensures supported LIS solutions are reliable, scalable, compliant, and aligned to enterprise standards, operational priorities, and regulatory expectations.
Key Responsibilities
- Lead implementation delivery and production support operations for CP LIS applications and workflows.
- Oversee Application Support (L1/L2) and Implementation (L3/L4) teams, including workload prioritization, resource planning, support coverage, and service performance.
- Own end-to-end implementation execution, including project planning, workflow readiness, testing coordination, validation support, cutover planning, go-live command center operations, hypercare, and transition to steady-state support.
- Ensure Level 1 and Level 2 support processes provide timely ticket intake, triage, user communication, incident management, routine issue resolution, and escalation readiness.
- Coordinate Level 3 and Level 4 escalation pathways with Implementation analysts, LIS Configuration & Build, Integration, Infrastructure, Middleware, vendors, and other technical teams.
- Partner with LIS Configuration & Build teams to coordinate required configuration components, including rules, test catalogs, provider/clinic setup, workflow configuration, validation evidence, and release readiness.
- Ensure LIS solutions align to CP workflows including specimen processing, chemistry, hematology, coagulation, urinalysis, microbiology, molecular/CP workflows, send-outs/reference testing, instrument-connected workflows, middleware, autoverification, and result routing.
- Coordinate integration and dependency management across laboratory instruments, middleware, automation lines, EMR/result delivery platforms, billing systems, and downstream reporting tools.
- Monitor operational performance, issue trends, root cause findings, defect patterns, support backlog, go-live readiness risks, and stabilization outcomes.
- Drive continuous improvement in support processes, implementation methodology, documentation quality, escalation models, and knowledge management.
- Collaborate with Operations, QA/Compliance, Billing/RCM, IT Infrastructure, Integration, vendors, and enterprise leadership to resolve issues and ensure successful delivery.
- Ensure compliance with CLIA, CAP, HIPAA, 21 CFR Part 11, internal change control, validation, release management, and documentation expectations.
- Provide leadership, coaching, performance management, role clarity, capacity planning, and professional development for team members.
- Communicate status, risks, dependencies, decisions, and operational impacts to IT Laboratory Operations leadership and cross-functional stakeholders.
Qualifications
- 6-10+ years of experience in LIS systems, healthcare IT, clinical applications, or laboratory operations technology.
- 2-5+ years of leadership, team management, supervisory, or major workstream leadership experience.
- Strong understanding of Clinical Pathology (CP) LIS workflows, including specimen processing, chemistry, hematology, coagulation, urinalysis, microbiology, instrument interfaces, middleware, autoverification, and result routing.
- Experience leading or supporting medium to large-scale implementations, upgrades, go-live events, command center operations, hypercare, production support, and stabilization activities.
- Working knowledge of application support models, incident management, problem management, issue escalation, testing, validation, and transition-to-support processes.
- Knowledge of regulatory and compliance requirements in healthcare or laboratory environments, including CLIA, CAP, HIPAA, 21 CFR Part 11, and validation/documentation expectations.
- Ability to coordinate across technical, operational, vendor, compliance, billing, and leadership stakeholders.
- Strong communication, prioritization, coaching, analytical thinking, troubleshooting, decision-making, and operational leadership skills.
Core Competencies
- Execution Leadership
- Application Support Excellence
- Implementation Delivery
- Operational Stability
- CP Workflow Alignment
- Incident and Escalation Management
- Go-Live and Hypercare Leadership
- Regulatory Compliance
- Cross-Functional Collaboration
- Team Leadership and Development
KPIs and Success Metrics
- Successful implementation delivery on time and within agreed scope.
- Go-live readiness, command center effectiveness, hypercare stabilization, and transition-to-support outcomes.
- Application uptime, support responsiveness, incident resolution performance, and backlog management.
- Reduction in production defects, repeat issues, avoidable escalations, and post-release instability.
- Improved turnaround time (TAT), workflow stability, user satisfaction, and adoption.
- Quality and completeness of validation evidence, support documentation, issue logs, change records, and knowledge transfer materials.
- Successful audit, compliance, and release readiness outcomes.
- Team performance, engagement, development, and workload balance.
Role Impact
This role is critical to maintaining operational continuity and enabling successful transformation of SHUSA's CP LIS environment. By leading both implementation delivery and application support operations, the Manager helps ensure reliable deployments, effective user support, reduced operational disruption, improved turnaround time, stronger compliance readiness, and sustained laboratory performance. This role also provides the leadership structure needed to separate day-to-day support from advanced implementation work while maintaining clear escalation paths and accountability across the LIS operating model.
Classification Note
This job description is intended to describe the general scope, level, and nature of work performed by individuals in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be adjusted to meet organizational needs.
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Information Technology
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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About Sonic Healthcare USA
Sourced by ZipRecruiter
Sonic Healthcare USA, based in Austin, TX, operates in the healthcare industry and provides a wide range of laboratory and diagnostic services. As a part of international medical diagnostics company Sonic Healthcare Limited, it was established with a vision to provide superior medical testing, undertaken by highly qualified staff using the most advanced medical technology. Sonic Healthcare’s consistent growth and achievements owe to their longstanding commitment to quality, integrity, and professionalism. Their services serve a crucial role in healthcare, contributing to patient care by providing precise and timely medical diagnosis.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Austin, TX, US
Year founded
2007