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Process Excellence Manager Jobs in Illinois (NOW HIRING)

Socket.dev

Data Excellence Manager

Chicago, IL · On-site

$150 - $210/hr

We transform, improve, and support global Stripe business processes to drive critical initiatives ... Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting ...

New

Stripe

Data Excellence Manager

Chicago, IL · On-site +1

We transform, improve, and support global Stripe business processes to drive critical initiatives ... Manage contractors as part of the outsourcing strategy to scale data quality initiatives, reporting ...

Eaton

Operational Excellence Manager (OPEX)

Lincoln, IL · On-site

$130K - $190K/yr

... Excellence (OPEX) Manager for our Lincoln, IL manufacturing facility. Relocation assistance is ... Ability to lead, influence, and develop cross-functional process improvement teams across all ...

Eaton

Operational Excellence Manager (OPEX)

Lincoln, IL · On-site

$130K - $190K/yr

... Excellence (OPEX) Manager for our Lincoln, IL manufacturing facility. Relocation assistance is ... Ability to lead, influence, and develop cross-functional process improvement teams across all ...

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Process Excellence Manager information

See Illinois salary details

$32.9K

$98.6K

$161.3K

How much do process excellence manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for process excellence manager in Illinois is $98,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $125,500.00 per year, depending on experience, location, and employer.

What does a Process Excellence Manager do?

A Process Excellence Manager is responsible for improving business processes to enhance efficiency, quality, and overall performance. They analyze workflows, identify inefficiencies, and implement process improvements using methodologies like Lean, Six Sigma, or Agile. Their role often involves collaborating with cross-functional teams, managing change initiatives, and ensuring continuous improvement. By optimizing processes, they help organizations reduce costs, improve customer satisfaction, and drive operational excellence.

What types of projects or initiatives does a Process Excellence Manager typically lead?

Process Excellence Managers are often responsible for spearheading projects that aim to streamline operations, reduce waste, and improve overall efficiency within an organization. These initiatives can range from implementing new workflow automation, optimizing supply chain processes, to leading company-wide quality improvement programs. You will frequently work cross-functionally with teams from operations, IT, finance, and human resources to analyze current practices and roll out enhancements. Project work is generally data-driven and may involve creating and tracking metrics, conducting workshops, and facilitating training to ensure buy-in and successful adoption. This variety not only makes the role dynamic but provides excellent opportunities for professional growth and broader business exposure.

What are the key skills and qualifications needed to thrive in the Process Excellence Manager position, and why are they important?

To thrive as a Process Excellence Manager, you need expertise in process improvement methodologies (such as Lean, Six Sigma), strong analytical skills, and a background in operations or business management. Familiarity with process mapping tools, data analytics platforms, and certifications like Lean Six Sigma Green or Black Belt are often required. Exceptional communication, leadership, and change management skills set top performers apart in this position. These abilities are essential to identify inefficiencies, lead cross-functional improvement initiatives, and drive lasting organizational change.

What are popular job titles related to Process Excellence Manager jobs in Illinois?

For Process Excellence Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Process Excellence Manager jobs in Illinois look for?

The top searched job categories for Process Excellence Manager jobs in Illinois are:

What cities in Illinois are hiring for Process Excellence Manager jobs?

Cities in Illinois with the most Process Excellence Manager job openings:

Process Excellence Manager jobs near you
Infographic showing various Process Excellence Manager job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,582 per year, or $47.4 per hour.

Director, Documentation & Financial Process Excellence

Hub Group, Inc

Oak Brook, IL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 15 days ago

Hub Group rating

5.8

Company rating: 5.8 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

334th of 366 rated logistics

Job description

The Director, Documentation & Financial Process Excellence provides strategic leadership for documentation management, invoice processing, and financial operations within Hub Group's Consolidation and Fulfillment Services (CFS) business. This role is responsible for driving operational excellence, process governance, and continuous improvement initiatives that enhance documentation compliance, optimize working capital performance, reduce revenue cycle delays, and improve customer satisfaction. Partnering closely with Operations, Billing, Finance, Collections, Customer Service, and Technology leaders, the Director develops scalable processes, performance standards, and automation strategies that improve efficiency, strengthen financial controls, mitigate operational risk, and support profitable growth across the CFS organization. The Director leads teams responsible for documentation and financial operations while fostering a culture of accountability, continuous improvement, and service excellence.

Essential Job Functions

Business Unit Leadership 

  • Lead the documentation, invoice processing, and financial operations functions for the assigned business unit, ensuring alignment with business objectives and customer requirements. 

  • Develop and execute business unit strategies to improve documentation compliance, financial performance, operational efficiency, and customer service and identify areas for improvement through process discipline, automation, and standard work. 

  • Partner with Billing, Operations and Finance to identify risks, remove operational barriers, and drive performance improvements. 

  • Serve as the primary escalation point for complex documentation, billing, payment, and operational issues impacting financial results. 

Operational Performance & Continuous Improvement 

  • Establish goals, metrics, and performance standards for documentation management, invoice processing, unbilled revenue reduction, and aging performance. 

  • Monitor key performance indicators, identify trends, and implement corrective actions to achieve business unit targets. 

  • Lead continuous improvement initiatives to streamline workflows, eliminate process inefficiencies, and improve service levels. 

  • Champion process standardization and automation opportunities within the business unit to improve productivity and scalability. 

  • Ensure recommended process improvements are implemented and sustained. 

Financial Management & Working Capital Improvement 

  • Provide oversight of documentation-related financial metrics, including unbilled shipments, aging inventories, payment cycle performance, and backlog management. 

  • Partner with Collections, Operations, and Finance teams to improve cash flow, reduce revenue delays, and resolve documentation-related payment issues. 

  • Analyze documentation and payable trends and provide recommendations to business unit leadership to improve operational and financial performance. 

  • Support business unit initiatives related to DPO, working capital optimization, and expense management. 

Cross-Functional Partnership 

  • Build strong relationships with Operations, Dispatch, Maintenance, Finance, Customer Service, Collections, and Information Technology teams. 

  • Collaborate with internal stakeholders to ensure documentation and payment processes support operational objectives while maintaining appropriate controls. 

  • Work closely with operational leaders to eliminate shipment documentation issues that impact customer billing and carrier payments. 

  • Represent the function during customer discussions, audits, business reviews, and operational planning activities when necessary. 

Team Leadership & Talent Development 

  • Lead and develop managers, supervisors, and team members responsible for documentation and financial operations activities. 

  • Create a culture of accountability, urgency, continuous improvement, and customer focus. 

  • Develop talent through coaching, succession planning, cross-training, and performance management. 

  • Ensure organizational structure, staffing levels, and skill sets support current and future business needs. 

Additional Responsibilities 

  • Prepare and present performance metrics, business reviews, and improvement plans to business unit leadership. 

  • Support acquisitions, new customer implementations, and operational growth initiatives as required. 

  • Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications  

  • Bachelor's degree in Business, Accounting, Finance, Supply Chain, Logistics, or related field required. 

  • 8+ years of experience in financial operations, documentation management, transportation operations, shared services, accounts payable, accounts receivable, or related functions. 

  • 5+ years of progressive leadership experience managing managers, supervisors, or large functional teams. 

  • Strong knowledge of process improvement, financial controls, operational metrics, and business performance management. 

  • Experience leading cross-functional projects and driving operational change initiatives. 

  • Advanced Microsoft Excel and reporting capabilities, including large data analysis and performance reporting. 

  • Strong business acumen with the ability to translate operational challenges into actionable solutions. 

  • Excellent communication, stakeholder management, and leadership skills. 

  • Transportation, logistics, or supply chain experience preferred. 

  • Ability to travel periodically as business needs require.

Salary: Up to $117,000/year base salary + Bonus and Equity Eligibility 

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. 

Benefits We offer a comprehensive benefits plan including:

  • Medical
  • Dental 
  • Vision
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Life & AD&D Insurance
  • Disability
  • Paid Time Off
  • Paid Holidays

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