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Process Associate Jobs in Santa Cruz, CA (NOW HIRING)

Ross Stores

Retail Associate

Gilroy, CA · On-site

$16.25 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Gilroy, CA · On-site

$16.25 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Gilroy, CA · On-site

$16.25 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Salinas, CA

$16.50 - $18.75/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Watsonville, CA · On-site

$16 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Hollister, CA · On-site

$16.25 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores, Inc

Retail Associate

Morgan Hill, CA

$17 - $19.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

Watsonville, CA · On-site

$16 - $18.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

Santa Cruz, CA · On-site

$17.50 - $20.25/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

Ross Stores

Retail Associate

San Jose, CA · On-site

$17.75 - $20.50/hr

The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ... Manages Work Processes * Business Acumen * Plans, Aligns & Prioritizes * Builds Talent

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All JobsProcess Associate JobsProcess Associate Jobs in Santa Cruz, CA

Process Associate information

See Santa Cruz, CA salary details

$22

$33

$38

How much do process associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for process associate in Santa Cruz, CA is $33.69, according to ZipRecruiter salary data. Most workers in this role earn between $31.35 and $37.45 per hour, depending on experience, location, and employer.

Is a process associate job entry-level?

Yes, a process associate position is typically considered entry-level, requiring minimal prior experience. It often involves training on specific processes, tools, and procedures, making it accessible to candidates with basic skills and a willingness to learn.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support from management influence how stressful the role is for an individual. Developing strong organizational and communication skills can help manage job-related stress effectively.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

How much do process associates make in the US?

Process associates in the US typically earn an average annual salary of around $35,000 to $45,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced professionals or those in specialized fields can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.
What are the most commonly searched types of Process jobs in Santa Cruz, CA? The most popular types of Process jobs in Santa Cruz, CA are:
What are popular job titles related to Process Associate jobs in Santa Cruz, CA? For Process Associate jobs in Santa Cruz, CA, the most frequently searched job titles are:
What job categories do people searching Process Associate jobs in Santa Cruz, CA look for? The top searched job categories for Process Associate jobs in Santa Cruz, CA are:
What cities near Santa Cruz, CA are hiring for Process Associate jobs? Cities near Santa Cruz, CA with the most Process Associate job openings:
Process Associate jobs near you
Infographic showing various Process Associate job openings in Santa Cruz, CA as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $70,083 per year, or $33.7 per hour.

Retail Associate

Ross Stores

Gilroy, CA • On-site

$16.25 - $18.50/hr

Part-time

Re-posted 23 days ago

Job description

GENERAL PURPOSE:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
  • Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
  • Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction.
  • Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
  • Represents and supports the Company brand at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
  • Maintains a professional appearance and adheres to the Company's dress code at all times.
  • Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
  • Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
  • Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
  • Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
  • As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
  • Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
  • Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
  • Ability to perform basic mathematical calculations commonly used in retail environments.

PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 pounds.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Certain assignments may require other qualifications and skills.
  • Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds.

SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $16.90 - $17.40. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

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