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Process Associate Jobs in Apex, NC (NOW HIRING)

Amgen

Manufacturing Process Tech I

Holly Springs, NC · On-site

Basic Qualifications: - Associate's degree OR -High school/GED + 1 yearof manufacturing and/or ... process, to perform essential job functions, and to receive other benefits and privileges of ...

AT&T

Network Support Technician (Government)

Cary, NC · On-site

Citizen and pass the DHS Employment Eligibility Verification process * Associate Degree or equivalent experience * 1+ years' of IT-related support experience, preferably in a helpdesk or customer ...

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Process Associate information

See Apex, NC salary details

$14

$22

$25

How much do process associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for process associate in Apex, NC is $22.23, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $24.71 per hour, depending on experience, location, and employer.

What is a process associate?

Process Associates are entry-level professionals who support the day-to-day operations of a business by handling administrative tasks, data processing, and workflow management. They often work in sectors like finance, healthcare, and business process outsourcing, ensuring processes run smoothly and efficiently. Their responsibilities include data entry, documentation, quality checks, and assisting with process improvements. Strong attention to detail, communication skills, and familiarity with relevant software are important for success in this role.

What does a process associate do?

A typical day for a Process Associate involves handling and processing transactions, managing data entry tasks, and ensuring that all assigned processes are completed within established timelines and quality standards. Process Associates frequently collaborate with team leads, quality analysts, and other associates to resolve issues or clarify process requirements. They may also participate in team meetings to discuss workflow improvements or share updates. This role requires strong attention to detail and effective communication with both colleagues and, occasionally, clients to ensure seamless operations.

What are the key skills and qualifications needed to thrive as a process associate?

To excel as a Process Associate, you typically need strong analytical abilities, attention to detail, and at least a high school diploma or bachelor’s degree, depending on the industry. Familiarity with process management software (such as SAP or Oracle), MS Office Suite, and sometimes Six Sigma certification are often valuable. Effective communication, time management, and adaptability help individuals stand out in this role. These skills ensure accuracy, efficiency, and smooth workflow execution, which are critical for supporting business operations and meeting organizational goals.

What is the difference between Process Associate vs Customer Service Executive?

AspectProcess AssociateCustomer Service Executive
Primary RoleSupports business processes, data entry, and operationsHandles customer inquiries, complaints, and support
Work EnvironmentBack-office, process-drivenFront-office, client-facing
Required SkillsAttention to detail, process knowledge, basic IT skillsCommunication skills, problem-solving, patience
Industry UsageBPO, finance, healthcare, ITBPO, retail, telecom, banking

While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

Is a process associate a stressful job?

A process associate role can involve repetitive tasks, meeting deadlines, and attention to detail, which may contribute to stress levels. However, the job environment, workload, and support systems can influence how stressful the role feels for an individual.

Is a process associate job entry level?

A process associate position is often considered entry-level, suitable for candidates with basic skills in data entry, process management, or customer service. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient to start in this role.

What are the most commonly searched types of Process jobs in Apex, NC?

The most popular types of Process jobs in Apex, NC are:

What are popular job titles related to Process Associate jobs in Apex, NC?

For Process Associate jobs in Apex, NC, the most frequently searched job titles are:

What job categories do people searching Process Associate jobs in Apex, NC look for?

The top searched job categories for Process Associate jobs in Apex, NC are:

What cities near Apex, NC are hiring for Process Associate jobs?

Cities near Apex, NC with the most Process Associate job openings:

Process Associate jobs near you
Infographic showing various Process Associate job openings in Apex, NC as of August 2026, with employment types broken down into 55% Full Time, and 45% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,248 per year, or $22.2 per hour.

Network Support Technician (Government)

AT and T

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
AT&T has an opening to fill a Network Support Technician (NST) position to support an Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) program. Specifically, the position will support Information Technology Field Operations (ITFO) in Cary, NC
The NST provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The NST reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Job Duties/Responsibilities:
This role will include, but will not be limited to the following responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
  • Assist in testing, applying, and maintaining server configurations and related security patches
  • Assist in maintaining and checking the health of systems and backups to include restore testing
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner
  • Provide inventory support and input to the provided inventory system for the customer
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events
  • Conduct or provide new equipment deployments and/or requested deployment support
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets
  • Analyzes functional business requirements and design specifications for functional activities
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware

Required Clearance:
Public Trust (#publictrust)
Required Qualifications:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
  • Associate Degree or equivalent experience
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
  • General knowledge network products and systems
  • Experience in a rapid paced, time sensitive, high-quality environment
  • Must have excellent team skills and collaboration skills
  • Attention to detail and follow-through
  • Ability to work with minimal supervision
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements

Desired Qualifications:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high impact assignments
  • Experience evaluating system performance results and recommending improvements or optimizations
  • Experience performing IT hardware repairs and installing replacement parts
  • Experience planning and leading technology assignments and projects
  • Prior hands-on experience with the setup, configuration and administration of servers and backups
  • Experience functioning as a technical expert across multiple project assignments
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Physical and/or Mental Qualifications, if applicable*:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs

*Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job
Our Network Support Technician's earn between $61,600 - $69,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available)

Weekly Hours:
40
Time Type:
Regular
Location:
Cary, North Carolina
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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