Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver ... The role is critical in driving results through the alignment of people, processes, and technology ...
Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver ... The role is critical in driving results through the alignment of people, processes, and technology ...
Associate Veterinarian - SAHO Skiatook | Skiatook, OK No weekends • No on-call • Strong team ... process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe ...
Associate Veterinarian - SAHO Skiatook | Skiatook, OK No weekends • No on-call • Strong team ... process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe ...
Remittance Processing / Lockbox Associate - Part Time
Oklahoma City, OK · On-site
$15.25 - $18/hr
They also receive and process mailed transactions sent to bank's central post office box. This department will also assist other departments with tasks as needed, such as reviewing and approving ...
Remittance Processing / Lockbox Associate - Part Time
Oklahoma City, OK · On-site
$15.25 - $18/hr
They also receive and process mailed transactions sent to bank's central post office box. This department will also assist other departments with tasks as needed, such as reviewing and approving ...
Associate Accountant
Oklahoma City, OK · On-site
$44K - $59K/yr
Associate Accountant Benefits * Above-average Industry Pay * Comprehensive benefits package ... Processes equipment sales invoices * Calculates commissions that are due on equipment sales
Associate Accountant
Oklahoma City, OK · On-site
$44K - $59K/yr
Associate Accountant Benefits * Above-average Industry Pay * Comprehensive benefits package ... Processes equipment sales invoices * Calculates commissions that are due on equipment sales
Associate Accountant
Oklahoma City, OK · On-site
$44K - $59K/yr
Associate Accountant Benefits * Above-average Industry Pay * Comprehensive benefits package ... Processes equipment sales invoices * Calculates commissions that are due on equipment sales
Associate Accountant
Oklahoma City, OK · On-site
$44K - $59K/yr
Associate Accountant Benefits * Above-average Industry Pay * Comprehensive benefits package ... Processes equipment sales invoices * Calculates commissions that are due on equipment sales
This associate collaborates with warehouse and shipping teams to resolve fulfillment issues, assists in training new associates, and contributes to process improvement initiatives. What You'll Do As ...
This associate collaborates with warehouse and shipping teams to resolve fulfillment issues, assists in training new associates, and contributes to process improvement initiatives. What You'll Do As ...
Business Operations Associate
Tulsa, OK · On-site
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Business Operations Associate
Tulsa, OK · On-site
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Business Operations Associate
Tulsa, OK · On-site
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Business Operations Associate
Tulsa, OK · On-site
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Business Operations Associate
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Business Operations Associate
$15 - $27.70/hr
Position Overview As a Business Operations Associate, you will be the backbone of our store ... You'll handle cash management, audit and process critical paperwork, and provide clear ...
Sales Associate
Oklahoma City, OK · On-site
$13 - $17.75/hr
Retail Sales Associate Express is seeking a Retail Sales Associate to join our team at Outlet ... Process transactions quickly and accurately reducing the customers wait time. * Positively resolve ...
Sales Associate
Oklahoma City, OK · On-site
$13 - $17.75/hr
Retail Sales Associate Express is seeking a Retail Sales Associate to join our team at Outlet ... Process transactions quickly and accurately reducing the customers wait time. * Positively resolve ...
Task Associate
Oklahoma City, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Oklahoma City, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Muskogee, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Muskogee, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... This position requires attention to detail and the ability to follow processes and procedures.
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... This position requires attention to detail and the ability to follow processes and procedures.
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Tulsa, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Jenks, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... This position requires attention to detail and the ability to follow processes and procedures.
Task Associate
Jenks, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... This position requires attention to detail and the ability to follow processes and procedures.
Task Associate
Broken Arrow, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Broken Arrow, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Shawnee, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Task Associate
Shawnee, OK · On-site
GENERAL SUMMARY & SCOPE The Task Associate (TA) is responsible for delivering on operational ... Process * Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and ...
Process Associate information
See Oklahoma salary details
$17.76 - $18.97
4% of jobs
$18.97 - $20.18
3% of jobs
$20.18 - $21.39
1% of jobs
$21.39 - $22.60
1% of jobs
$22.60 - $23.81
10% of jobs
$23.81 - $25.02
5% of jobs
$25.05 is the 25th percentile. Wages below this are outliers.
$25.02 - $26.23
11% of jobs
The median wage is $27.40 / hr.
$26.23 - $27.44
15% of jobs
$27.44 - $28.65
15% of jobs
$29.47 is the 75th percentile. Wages above this are outliers.
$28.65 - $29.86
14% of jobs
$29.86 - $31.07
20% of jobs
$17
$26
$31
How much do process associate jobs pay per hour?
What is the work of a process associate?
What are the key skills and qualifications needed to thrive as a Process Associate, and why are they important?
What jobs pay 4000 a week without a degree?
What is the difference between Process Associate vs Customer Service Executive?
| Aspect | Process Associate | Customer Service Executive |
|---|---|---|
| Primary Role | Supports business processes, data entry, and operations | Handles customer inquiries, complaints, and support |
| Work Environment | Back-office, process-driven | Front-office, client-facing |
| Required Skills | Attention to detail, process knowledge, basic IT skills | Communication skills, problem-solving, patience |
| Industry Usage | BPO, finance, healthcare, IT | BPO, retail, telecom, banking |
While both roles are common in BPO and related industries, a Process Associate primarily supports operational processes behind the scenes, whereas a Customer Service Executive directly interacts with clients to resolve issues. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.
What is a processing associate?
How much do process associates make in the US?
What are Process Associates?
What does a typical day look like for a Process Associate, and how do they interact with other team members?

Full-time
Posted 11 days ago
Job description
Job Description:
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely andworkshand-in-handwith the Head of BPS Contact Center Operations, serving as a trusted advisor across allaspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Key Responsibilities
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhancecustomerexperience, and increase operational consistency across accounts
Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-sellingopportunities, and ensuring effective resource utilization
Top 5 Core Competencies
1. Operational Excellence & KPI Management
Strong ability to manage SLAs, AHT, quality, and productivity metrics
Uses data insights to drive decision-making and continuous improvement
2. Leadership & People Development
Builds high-performing teams through coaching, mentoring, and performance management
Drives accountability while fostering engagement and retention
3. Customer Experience & Service Delivery
Focuson improving end-to-end customerjourneysand satisfaction outcomes
Translatecustomer feedback into actionable improvements
4. Workforce & Resource Optimization
Aligns staffing models to forecasted demandapplying consideration to margin
Maximizes efficiency throughbalancing performance to goal perimeter
5. Strategic Thinking & Continuous Improvement
Overseesinvoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
Identifies opportunities for process improvement, automation, and innovation
Drives initiatives that enhance quality, efficiency, and cost effectiveness
Qualifications
Bachelor's degree (Business, Technology, or related field preferred)
9+ years of contact centerleadershipexperience
10+ years ina leadershiprole managing teams
Experience in multi-channel support environments and contact center technologies
Preferred Skills
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.