Process Assistant Jobs in Keyport, NJ (NOW HIRING)

Hours: Full Time; 4/10 Shifts (onsite)

Ready to join a team revolutionizing allergy treatment? Apply today and make a real impact at our newest clinic - Opening Fall 2026!

Who Are We Looking For?

We’re seeking an experienced Medical Assistant to help launch our first New Jersey clinic. This role blends front and back-office responsibilities, and requires someone detail-oriented, compassionate, and ready to make a difference in patient care.

Duties and Responsibilities:

Back Office Duties:

• Arrive ahead of the first patient to prepare the clinic and ensure all exam rooms are cleaned, stocked, and ready.

• Demonstrate understanding of the food dosing strategy and patient plans.

• Prepare patient consents and complete chart prep within required timeframes.

• Prepare food challenge vehicles for each visit.

• Prepare patients for visits, acquire and document vitals, and communicate with providers to ensure an organized patient flow process.

• Assist providers with patient schedules and clinical needs.

• Maintain a safe food allergy environment by ensuring proper food dosing, reporting errors, and following protocols during patient exercise activities.

• Monitor and maintain emergency rescue medication and equip rooms with appropriate supplies.

• Measure food doses, as needed.

• Verify food dosing and manage supplies received from the Food Lab.

• Complete the Food Preparation Checklist weekly.

• Perform diagnostic testing, such as skin testing and pulmonary function testing.

• Maintain patient records using appropriate applications.

• Complete and maintain front and back-office skills and performance competencies.

Front Office Duties:

• Arrive ahead of the first patient to prepare the clinic and ensure all patient areas are cleaned, stocked, and ready.

• Greet patients and their families upon arrival, creating a welcoming environment.

• Complete front office check-in and checkout procedures efficiently.

• Assist with billing processes, such as collecting and processing payments within multiple systems and completing claims.

• Schedule appointments and manage patient records in compliance with HIPAA regulations.

• Verify demographic information and update as needed within the EMR system and other applicable systems.

• Answer phones, respond to patient inquiries, and relay messages to the clinical team.

• Complete other duties as assigned.

Qualifications:

• High School Diploma or equivalent required.

• Graduate from an accredited Medical Assistant program required.

  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.

• 2+ years Medical Assistant experience in a clinic setting required.

  • Experience in Allergy/Immunology and Pediatrics preferred.

  • Procedure training such as PFT, ENO, etc. preferred.

• BLS Certification required.

• MS Office or Google Suite proficiency preferred.

• Familiarity with electronic medical records (EMR) systems; proficiency in data entry and document scanning.

• Customer service experience required.

• Team mentality and positive working attitude.

• Strong verbal/written communication skills.

• Ability to work in a fast-paced environment that requires strong multi-tasking skills.

• Excellent organizational skills and attention to detail.

About Us:

Founded in 2015, the Food Allergy Institute (FAI) is a cutting-edge research and clinical care center revolutionizing food allergy treatment. Our Tolerance Induction Program™ is the first of its kind, bringing patients to the point where they can eat whatever they want, whenever they want, without having to worry about any kind of reaction. The success of FAI is built on years of development involving proprietary biomarkers, data analytics and modeling systems which allow unique patient specific therapy to be deployed in the clinic setting and at home safely.

Why Join FAI?

The Food Allergy Institute (FAI) is home to innovative thinkers, problem solvers, and passionate leaders who are transforming the world of food allergy treatment. Our work is life-changing for patients and their families, and every member of our team plays a vital role in supporting our mission.

With over 180 employees, Our diverse team includes Physicians in the specialties of Pediatrics, Pulmonary, Allergy & Immunology, Emergency Medicine, as well as Nurse Practitioners, Physicians Assistants, and a PhD level research team. In the food allergy world, the growth of FAI is unique in reflecting the effectiveness of its treatment approach and the supportive environment fostered by its team of professionals.

At FAI, you'll be part of a team dedicated to making a real impact. We provide access to cutting-edge technology, offer competitive salaries, comprehensive benefits, and endless opportunities for professional development and career growth. Join us in transforming food allergy care and be inspired to make a difference.

Employee Benefits:

We offer a comprehensive benefits package, including competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company-paid holidays, and sponsored employee events. We are also committed to your professional development with individualized training and career growth opportunities.

Working Conditions:

This role works in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee will be required to stand for long periods of time. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to walk between multiple office locations that include the use of stairs (elevator is only available in some instances).

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.