Process Analyst Intern Jobs in Illinois (NOW HIRING)

Ameren is a leader in the energy industry, and our transformation toward more clean, renewable energy is also transforming other industries and infrastructure in our communities. As a regional company serving local customers, we not only serve our communities, we're a part of them. This isn't just a job. At Ameren, we invest in you, so you can power the quality of life you want.

Visit our Benefits & Perks Page for more information on benefits provided to regular, full-time employees.

About The Position

Ameren Illinois is seeking a motivated and detail-oriented Crisis Management Information & Technology Intern to support the Crisis Management team in enhancing situational awareness, operational readiness, emergency preparedness, and information management initiatives.

This internship provides hands-on experience working with crisis management systems, operational information, historical event records, SharePoint, Microsoft 365 applications, dashboards, and emerging technologies used to support incident response, business continuity, restoration efforts, and Incident Management Team (IMT) operations.

The intern will assist with organizing and maintaining historical crisis management data, supporting dashboard enhancements, improving information accessibility, and contributing to the continuous development of the Ameren Illinois Crisis Management Dashboard and Athena AI platform. This position offers a unique opportunity to gain exposure to utility operations, emergency management, business continuity, and technology solutions that support operational decision-making.

Key Responsibilities

• Assist with collecting, organizing, validating, and maintaining crisis management information from internal and external sources.
• Research and compile historical storm, outage, weather, restoration, and emergency response records for use in dashboards and situational awareness tools.
• Support the migration and organization of historical information into SharePoint, dashboards, and approved information repositories.
• Assist with maintaining and enhancing the Ameren Illinois Crisis Management Dashboard and Athena AI platform.
• Help develop and update reports, dashboards, resource libraries, and situational awareness products.
• Maintain SharePoint lists, document libraries, Microsoft 365 applications, and approved information management systems.
• Support the creation and maintenance of reference materials, standard operating procedures, workflows, and documentation.
• Assist with monitoring operational information and preparing materials used during Incident Management Team (IMT) activations and emergency events.
• Support after-action reviews, lessons learned initiatives, and continuous improvement projects.
• Collaborate with stakeholders across operations, emergency preparedness, business continuity, and communications functions.
• Ensure information accuracy, integrity, and confidentiality in accordance with company policies.
• Perform other duties as assigned.

Qualifications

Currently pursuing a bachelor's or master's degree from an accredited college or university in:

• Emergency Management
• Business Administration
• Information Systems
• Computer Science
• Public Administration
• Data Management
• Engineering
• Meteorology
• Communications
• Organizational Leadership
• Or a related field

Preferred Qualifications:

• Experience with Microsoft Excel, SharePoint, Power BI, Microsoft 365, Power Automate, or similar business productivity tools.
• Familiarity with information management, reporting, dashboard development, document management, or workflow automation.
• Interest in crisis management, emergency preparedness, business continuity, utility operations, incident management, or emerging technologies.
• Previous coursework, projects, internships, or leadership experience involving process improvement, research, information management, or operational support.
• Experience working with Microsoft Teams, SharePoint, or collaborative technology platforms is a plus.

In Addition To The Above Qualifications, The Successful Candidate Will Demonstrate:

• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional attention to detail and commitment to data accuracy.
• Excellent written and verbal communication skills, including the ability to present technical information to diverse audiences.
• Ability to manage multiple priorities and meet deadlines in a dynamic work environment.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within cross-functional teams.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Teams.
• Ability to handle confidential and sensitive operational information with professionalism and discretion.
• A willingness to learn emerging technologies and continuously improve analytical capabilities.

Additional Information

This is a full-time summer internship opportunity (40 hours per week) designed to provide meaningful, hands-on experience in crisis management, emergency preparedness, information management, and utility operations.

Preferred work locations include Peoria, Springfield, Pawnee, and other locations within Central Illinois. Hybrid work arrangements may be available based on business needs.

Throughout the internship, students will have the opportunity to:

• Gain real-world experience supporting crisis management, emergency preparedness, and utility operations.
• Work alongside crisis management, business continuity, emergency response, and operational professionals.
• Assist with organizing and maintaining historical records, operational data, and situational awareness information.
• Learn how information management supports storm response, incident management, restoration activities, and operational decision-making.
• Gain experience with SharePoint, Microsoft 365 applications, dashboards, workflow automation, and emerging technologies.
• Support the development and enhancement of the Ameren Illinois Crisis Management Dashboard and Athena AI platform.
• Contribute to projects that improve operational readiness, resilience, and continuous improvement across Ameren Illinois.

This internship offers a unique opportunity to experience the intersection of crisis management, emergency preparedness, information technology, and critical infrastructure operations while building skills that can support future careers in emergency management, business operations, information systems, utility operations, or related fields.

Compensation:

We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the salary offered.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.