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Procare Jobsexternal in Atlanta, GA (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

About Procare ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and ...

Procare Solutions

Account Executive

Atlanta, GA

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and ...

Procare Solutions

Account Executive

Atlanta, GA · On-site

About Procare For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and ...

Ivywood Academy

Toddler Teacher

Snellville, GA · On-site

Communicate with parents and other school personnel using Procare * Assess students' skills and performance to ensure they are meeting developmental milestones Qualifications : * Associates Degree or ...

Sheltering Arms

ERSEA Field Support Specialist

Atlanta, GA · On-site

$17.25 - $22.50/hr

Validate ERSEA data in ChildPlus and ProCare and support corrections. * Rotate across centers to maintain presence, build trust, and ensure consistent enrollment support. * Maintain appropriate ...

Sheltering Arms

ERSEA Field Support Specialist

Atlanta, GA · On-site

$17.25 - $22.50/hr

Validate ERSEA data in ChildPlus and ProCare and support corrections. * Rotate across centers to maintain presence, build trust, and ensure consistent enrollment support. * Maintain appropriate ...

Whitefoord Inc.

Infant Lead Teacher 0-3

Atlanta, GA · On-site

$19.23/hr

Uses Procare to communicate about each child's daily activities * Demonstrates the ability to communicate clearly and appropriately with children, directors, peers and parents * Maintains ...

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Procare information

See Atlanta, GA salary details

$14

$39

$73

How much do procare jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for procare in Atlanta, GA is $39.39, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $47.16 per hour, depending on experience, location, and employer.

What is a Procare?

A Procare worker typically refers to an employee working for Procare, a company that provides childcare management software and solutions. These workers may include customer support agents, software trainers, implementation specialists, or sales representatives, all dedicated to helping childcare centers manage their operations more efficiently. Their responsibilities can involve assisting with software setup, training staff, troubleshooting issues, and supporting clients in daily use of Procare products. Procare employees play a crucial role in ensuring childcare providers can focus more on children and less on administrative tasks.

What are the key skills and qualifications needed to thrive as a Procare?

To thrive as a Procare Childcare Provider, you generally need experience in early childhood education, a relevant certification (such as CDA or state licensure), and a genuine passion for child development. Familiarity with childcare management software like Procare Solutions and the ability to follow safety and regulatory compliance standards are important technical skills. Strong communication, patience, and problem-solving abilities help build trust with children and parents while fostering a positive learning environment. These skills are crucial for ensuring children's safety, supporting their development, and maintaining effective operations within a childcare setting.

What are some common challenges faced by a Procare, and how can they be addressed?

Procare Support Specialists often encounter challenges such as troubleshooting complex software issues, managing multiple client requests simultaneously, and adapting to frequent updates in the platform. Success in this role requires strong problem-solving skills, patience, and effective communication with clients who may have varying levels of technical expertise. Staying up-to-date with ongoing product training and collaborating closely with both technical and customer service teams can help address these challenges and ensure high-quality support for clients.

What is the difference between Procare vs Childcare Assistant?

AspectProcareChildcare Assistant
Required CredentialsCPR certification, background check, some states require early childhood education creditsCPR certification, background check, high school diploma often sufficient
Work EnvironmentPreschools, daycare centers, early childhood programsPreschools, daycare centers, community centers
Employer & Industry UsageChildcare providers, early education programsChildcare centers, preschools, community organizations

Procare typically refers to software used in early childhood education management, while Childcare Assistant is a job role. However, in some contexts, Procare may also refer to a professional in childcare management. The main difference lies in Procare being a software or management system, whereas Childcare Assistant is a hands-on role assisting in daily childcare activities.

What are popular job titles related to Procare jobs in Atlanta, GA?

For Procare jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Procare jobs in Atlanta, GA look for?

The top searched job categories for Procare jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Procare jobs?

Cities near Atlanta, GA with the most Procare job openings:

Procare jobs near you
Infographic showing various Procare job openings in Atlanta, GA as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 12% Part Time, and 4% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $81,938 per year, or $39.4 per hour.

Customer Support Specialist

Procare Solutions

Atlanta, GA • On-site

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

About Procare
ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children's data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and
unparalleled service.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
  • Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
  • Communicate professionally and effectively in client interactions
  • Provide technical assistance and guidance in all aspects of the software
  • Ask probing questions to obtain an accurate understanding of client's needs
  • Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
  • Troubleshoot and escalate all potential issues appropriately
  • Accurately document all internal and external communications in a timely manner
  • Review open cases daily and complete follow-up weekly
  • Conduct peer reviews and peer audits as needed
  • Provide backup reception duties for phone, email, appointments, and chats as needed
  • Follow all departmental processes and procedures
  • Perform additional office, documentation, customer service, and special project tasks as required

Our ideal candidate will have:
  • At least 1 year of customer service experience
  • Bi-lingual in Spanish preferred
  • Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
  • Flexible, detail-oriented, self-starter that is a highly motivated quick learner
  • Must possess exceptional communication, analytical, problem-solving, and organizational skills
  • Ability to handle complex/stressful situations with a high level of professionalism
  • Strong team orientation with a focus on collaboration
  • Bachelor's Degree preferred OR equivalent work experience
  • Experience using HubSpot, Slack, SharePoint, and DevOps
  • Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
  • Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
  • Technical writing experience
  • Since this role is with our ChildPlus group which is tied to Head Start and the Federal Government we prefer;
    • Knowledge of Head Start/Early Head Start
    • Experience using ChildPlus Software

Physical Requirements:
  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?
  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary
$19 - $23/hour DOE
Location
This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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