Problem Resolution Manager Jobs in Mississippi (NOW HIRING)

Top Skills' Details Candidate for this requirement must posses a Top Secret Clearance w active/eligible SCI, CompTIA Security+ and CCNA 1. Network Monitoring Tool Suites (i.e Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc) 2. ITSM Ticketing, Documentation, Procedure (Remedy, Service Now, etc) 3. Cisco Layer 2 Troubleshooting Experience Description Job Description: Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution Primary Responsibilities Monitoring, installation, modification, testing and servicing of network equipment. Assisting and training lower level support employees Resolving networking/customer related concerns and issues Supporting engineers in troubleshooting network instability Communicating to customers and Leidos leadership of any impact to operational continuity Possessing a comprehensive understanding of network and device relationships Ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services Basic Qualifications HS diploma and 5+ years of experience working with networks and performing Network Administration/Troubleshooting Must be familiar with Windows Systems administration tools and processes Knowledge in coordinating problem resolution and working across IT functional areas Proven ability to manage multiple tasks/events simultaneously CCNA Certification SolarWinds experience for network monitoring Experience in secret and top secret network topology Proven initiative in supporting other NOC personnel in troubleshooting network issues Proven capacity to provide professional customer service in a 24 x 7 operational environment Preferred Qualifications CCNA/CCNP JNCIA DHS Experience Microsoft Certification Taclane / Encryptor troubleshooting experience Security+ Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education with 4 years of professional experience Skills Tcp/ip, Network operations, Wan, Network monitoring, service desk, troubleshooting, dns, network operations center, router, firewall, help desk, help desk support, network engineering, network infrastructure, dhcp, windows server, cisco routers, active directory, ticketing system, Cisco, NOC, solarwinds, CCNA, ts/sci, Government Top Skills Details Tcp/ip,Network operations,Wan,Network monitoring,service desk,troubleshooting,dns,network operations center,router,firewall,help desk,help desk support,network engineering,network infrastructure,dhcp,windows server,cisco routers,active directory,ticketin Additional Skills & Qualifications Problem Management Network Specialist It is required that the Problem Management Network Specialist Journeyman has the following qualifications: • Familiarity with various network types including LANs, WANs, WLANs, SANs, and VoIP networks. • Understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP. • Experience with SAFe® Agile and DevSecOps. • Possess a current Secret clearance. • Education and Experience Level: High School Diploma with 10-14 years of experience; Bachelor’s degree with 4-8 years of experience; or a Master’s degree with 2-4 years of experience. It is desired that the Problem Management Network Specialist Journeyman has the following qualifications: • An active TS/SCI security clearance. • Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL® v3 Practitioner or ITIL® v4 equivalent Foundations, and/or CISSP. • IT Certifications such as Security +, CISSP, etc. • SAFe® certified. • ITIL® v4 equivalent. Provides ongoing network support, addresses availability issues, overcomes performance problems and provides overall Tier 2/3 Service Desk support. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets SLR requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.