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Problem Resolution Manager Jobs in Olive Branch, MS

... problem resolution. * Maximize Hub profitability and reduce customer cost exposure by working with ... Work with Manager, Account Management and Operations Group to address and resolve single load ...

... problem resolution. * Maximize Hub profitability and reduce customer cost exposure by working with ... Work with Manager, Account Management and Operations Group to address and resolve single load ...

The Launch Manager leads cross-functional operational readiness for introducing new or revised ... Identifies risks and issues, facilitates problem resolution, and drives corrective or recovery ...

The Launch Manager leads cross-functional operational readiness for introducing new or revised ... Identifies risks and issues, facilitates problem resolution, and drives corrective or recovery ...

Launch Manager

Memphis, TN · On-site

$80 - $100/hr

The Launch Manager leads cross-functional operational readiness for introducing new or revised ... Identifies risks and issues, facilitates problem resolution, and drives corrective or recovery ...

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Problem Resolution: Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner. * Order Management: Process customer orders, track ...

Specialist Customer Service

Collierville, TN · On-site

$15 - $20/hr

Problem Resolution : Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner. * Order Management: Process customer orders ...

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Account Resolution Specialist Mon-Fri 8am-5pm

Memphis, TN

$19/hr

Full-time

Re-posted 2 days ago


Job description

Description

Hourly Pay $19.00


Position Summary:  

The Account Resolution Specialist reports to the Senior Account Resolution Specialist and is responsible for high-volume outbound collections to improve cash flow and reduce DSO. This role owns proactive customer outreach through calls, emails, and written follow-ups to resolve delinquent balances across a large, diverse customer portfolio.

The ideal candidate is results-driven, persistent, and comfortable managing frequent outbound customer contact in a fast-paced environment. This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.


 Key Responsibilities

Perform high-volume daily outbound collection calls, emails, and follow-ups

Manage an assigned portfolio of accounts with a focus on aged receivables (more than 30, more than 6060, less than 90 days)

Drive timely resolution of unpaid balances through structured follow-up and escalation

Apply collection tools including dunning letters, skip tracing, and escalation procedures

Partner with Sales, Field Operations, and Customer Service to resolve billing issues and payment delays

Monitor account status and document collection activity accurately in systems

Participate in monthly aging and performance reviews with leadership

Identify trends, risks, and opportunities to improve collections outcomes





Requirements

Qualifications

2+ years of experience in high-volume collections, accounts receivable, or customer-facing financial roles

Proven ability to manage large portfolios and frequent outbound customer contact

Strong communication, negotiation, and problem-solving skills

Results-oriented self-starter with the ability to prioritize and meet deadlines

Comfortable working in a metrics-driven environment

Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)


Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience