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Proactive Customer Service Representative Jobs (NOW HIRING)

villaradf

Customer Service - Representative

Mcclellan, CA · On-site

$16.50 - $22.50/hr

A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences. Technical Responsibilities of the Job • Create, update, and manage customer and ...

Adecco

Customer Service Representative

Wayne, NJ

$27/hr

... proactive customer outreach campaigns, and service initiatives Requirements: · Minimum 3 years of ... For instant consideration for this Customer Service Representative position with Adecco in Wayne ...

FreightCar America

Customer Service Representative

Chicago, IL · On-site

$16.50 - $22.50/hr

Customer Service Representative The Customer Service Representative serves as a primary point of ... Conduct proactive outreach and follow-up with existing, inactive, and prospective customers to ...

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As of Sep 10, 2026, the average hourly pay for proactive customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Customer Service - Representative

Mcclellan, CA • On-site

villaradf
See more jobs at villaradfexternal

$16.50 - $22.50/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Overview

The Customer Service Representative (CSR) is the first point of contact for customers and builders, handling heavy telephone and email traffic with professionalism and urgency. This role ensures accurate scheduling, superior communication, and proactive customer engagement that reflects Villara’s commitment to service excellence. A successful CSR is energetic, proactive, reliable, and passionate about creating outstanding customer experiences.

 

Technical Responsibilities of the Job

• Create, update, and manage customer and builder work orders in ServiceTitan with accuracy and attention to detail.

• Book, reschedule, and confirm appointments for service and installation with appropriate time allotments.

• Support field technicians and supervisors by ensuring up-to-date work order information and clear communication.

 Handle a high volume of inbound and outbound calls, emails, and web inquiries.

• Provide consistent, professional communication with internal and external customers.

• Make outbound “happy calls” to confirm satisfaction and educate customers on available programs or promotions.

• Identify customer needs and proactively offer promotional items, extended warranties, or membership opportunities.

• Resolve customer issues to mutual satisfaction, escalating as needed while maintaining professionalism.

• Maintain Lean work area standards and contribute to process improvements.

• Other duties as assigned.

 

Behavioral Responsibilities of the Job

• Exhibit exceptional communication, empathy, and professionalism in all interactions.

• Demonstrate initiative and self-leadership — take ownership of results without waiting for direction.

• Manage multiple priorities efficiently while maintaining composure and accuracy.

• Maintain a positive, team-oriented mindset and contribute to a supportive work environment.

• Embrace feedback, learning, and growth opportunities.

• Show enthusiasm for promoting Villara’s mission and representing the brand.

• Display resilience and confidence when handling customer rejections or difficult calls.

• Be punctual, reliable, and accountable for personal performance.

Leadership Responsibilities

• Lead by example through professionalism, integrity, and accountability.

• Support peers by sharing knowledge and best practices.

• Actively participate in continuous improvement and Lean initiatives.

 • Seek to exceed expectations — go beyond what is asked to ensure team success.

 

Training/Certification

 

• Minimum of 1 year in a customer service or administrative role

• Typing 45+ WPM

• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint

• Familiarity with ServiceTitan or similar dispatch/scheduling software preferred

• Demonstrated customer service and persuasive communication skills

 

Education

 

High School Diploma or GED

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