Prepaid Program Manager Jobs (NOW HIRING)

Summary:

Responsible for supporting the Compliance and Prepaid departments with CIP/KYC testing, quality control, due diligence and various activities relating to prepaid card program management.

Qualifications:

Education: Associate's Degree and/or Bachelor's degree in a related field.

Licenses/Certifications: None.

Experience: A minimum of two years of experience commensurate to job functions. Experience with Pre-paid card environment preferred. Prior experience in performing Client Onboarding/CIP/KYC Reviews/Data Remediation. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Review required CIP/KYC documentation and assure information is current and consistent across Internal and Prepaid Program Managers systems to assure a high level of data integrity.

• Demonstrate end-to-end knowledge of AML and KYC/CIP client due diligence process and proven ability performing KYC/CIP Quality Control checks to highlight deficiencies and improve data quality.
• Perform quality testing on defined samples of completed CIP from Prepaid Card Program Managers and partners.
• Perform root cause analysis and identify solutions and best practices to support quality of CIP and KYC Due Diligence as defined by policy and procedure.
• Maintain/escalate QA/Testing reporting metrics for inclusion in monthly reporting requirements to management.
• Assist with resolution of and research of CIP failures and exceptions.
• Review QA Testing results with appropriate management on a regular basis as prescribed by the function.
• Ensure identified risks are properly accounted for and escalated to management and tracked until resolved within issues logs.
• Identify and communicate error trends and high-risk cases with management team.
• Identification, enrichment and capturing of missing KYC data for clients.
• Perform data searches and/or other ad-hoc requests.
• Research/Monitor risk and publish appropriate reports.
• Follow CIP procedures and guidelines in order to achieve goals in a compliant manner.
• Build strong working relationships with Prepaid Card Program Managers and Track and review Quality Assurance observations.
• Review and compare Government issued id's for validity (i.e.: Driver's License).
• Assist with building a strong understanding of regulations that outline how the KYC/CIP process is designed both internally and externally.
• Assist with review of internal and Prepaid Card Program Manager policies and procedures related to CIP and KYC.
• Assist management with CIP updates/changes, identifying gaps and deficiencies in internal and Prepaid Card Program Manager processes.
• Assess the need for process/procedural changes and escalate as appropriate.
• Assist in the implementation of new policies and procedures as appropriate.
• Manage and support projects and departmental initiatives.
• Participate in Prepaid Card Program Manager meetings.
• Process deliverables with accuracy and within timelines.
• Provide feedback and assistance to Prepaid Card Program Managers and partners.
• Interface with Prepaid Card Program Managers, Internal Partners, auditors and Regulatory agency personnel.
• Provide data as required by internal and external customers.
• Manage deliverables in absence of supervisor.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Working knowledge of various laws, regulations, and industry guidance that affect internal and financial institutions' compliance programs as it relates to the AML, Bank Secrecy Act and USA Patriot Act.
• The ability to evaluate Customer Identification Program (CIP) and KYC profiles.
• Excellent interpersonal skills and the ability to influence others for results.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• Commitment to performance management.
• The ability to manage multiple deadlines in a fast-paced environment, accomplishing multiple tasks and resolving competing priorities effectively.
• Excellent problem-solving, critical thinking, and data analytical skills.
• Ability to read, analyze and comprehend journals, audit reports, regulations and legal documents.
• Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management and employee groups.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.