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Pregnancy Help Center Jobs (NOW HIRING)

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

Contribute to macros, Help Center articles, and internal documentation. * Partner with Escalations ... sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability ...

Flywire

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

Contribute to macros, Help Center articles, and internal documentation. * Partner with Escalations ... sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability ...

Peckham

Internal Help Desk Supervisor

Lansing, MI · On-site

Must be able to obtain HDI Support Center Analyst certificate within the first year PREFERRED ... sex (including pregnancy, gender identity, and sexual orientation), national origin, age ...

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Showing results 21-40

All JobsPregnancy Help Center Jobs

Pregnancy Help Center information

See salary details

$30.5K

$85.9K

$118K

How much do pregnancy help center jobs pay per year?

As of Aug 9, 2026, the average yearly pay for pregnancy help center in the United States is $85,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $117,500.00 per year, depending on experience, location, and employer.

What is the difference between Pregnancy Help Center vs Pregnancy Counselor?

AspectPregnancy Help CenterPregnancy Counselor
CredentialsVaries; often no formal certification requiredTypically requires certification or licensing in counseling or social work
Work EnvironmentNonprofit settings, community centers, clinicsClinics, private practices, healthcare facilities
Employer & IndustryNonprofit organizations focused on pregnancy supportHealthcare providers, counseling agencies
Primary FocusProviding emotional support, resources, and information to women facing pregnancyOffering professional counseling and mental health support related to pregnancy

While both roles support women during pregnancy, Pregnancy Help Centers primarily focus on emotional support and resource provision without requiring formal counseling credentials. Pregnancy Counselors are licensed professionals providing specialized mental health services. Understanding these differences helps in choosing the right support or career path.

What are the most common challenges faced by staff at a pregnancy help center, and how are they addressed?

Staff at Pregnancy Help Centers often encounter emotionally charged situations, as they support clients facing unplanned pregnancies, uncertainty, or distress. One of the main challenges is providing unbiased, compassionate guidance while respecting clients’ diverse backgrounds and beliefs. Staff frequently collaborate with counselors, medical professionals, and community organizations to ensure holistic support. Ongoing training in crisis intervention, effective communication, and cultural competence helps team members navigate these challenges and provide high-quality care.

What is a pregnancy help center?

A Pregnancy Help Center is a nonprofit organization that provides support and resources to individuals facing unplanned pregnancies. These centers typically offer free services such as pregnancy testing, counseling, information about pregnancy options, material assistance (like baby clothes and diapers), and referrals for medical care or housing. The goal is to support pregnant individuals with compassionate care and practical help, regardless of their decision about the pregnancy. Many centers also offer parenting classes and post-abortion support. Services and approaches may vary, so it's important to contact your local center for specific information.

What skills and qualifications are needed to thrive as a pregnancy help center counselor?

To thrive as a Pregnancy Help Center Counselor, you need a background in counseling, social work, or a related field, often supported by relevant degrees or certifications. Familiarity with client management systems, resource referral databases, and sometimes basic medical or crisis intervention training is important. Compassion, active listening, and nonjudgmental communication help counselors build trust and offer effective support to clients facing complex decisions. These skills and qualities are crucial for providing accurate information, emotional support, and guidance to individuals in vulnerable situations.
What cities are hiring for Pregnancy Help Center jobs? Cities with the most Pregnancy Help Center job openings:
What are the most commonly searched types of Pregnancy Help Center jobs? The most popular types of Pregnancy Help Center jobs are:
What states have the most Pregnancy Help Center jobs? States with the most job openings for Pregnancy Help Center jobs include:
Pregnancy Help Center jobs near you
Infographic showing various Pregnancy Help Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $85,941 per year, or $41.3 per hour.

Customer Support Specialist

Flywire

Chicago, IL

$18.50 - $25/hr

Full-time

Posted 8 days ago

Job description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

Job Description

The Opportunity:

The CS1 role is the first line of support for our hospitality/e-commerce customers—triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses on building technical support skills, using standard procedures to solve routine issues, and maintaining consistent, high-quality communication with customers.

Responsibilities:

  • Respond to a high volume of customer tickets, calls, and emails with empathy, professionalism, and efficiency.
  • Troubleshoot complex technical issues using logs, developer tools, DataDog, and internal tools.
  • Provide clear replication steps, screen recordings, or documentation to escalate issues to Engineering.
  • Translate technical findings into simple, actionable updates for customers and internal stakeholders.
  • Assist in writing SOPs and contributing to knowledge base articles and internal documentation.
  • Take ownership of escalated or pattern-based tickets and track them to resolution.
  • Identify bugs or process inefficiencies and work with the team to improve the overall support workflow.

What You’ll Do

  • Handle inbound tickets (email/web/phone) from intake to resolution using Zendesk.
  • Apply standard procedures to routine problems; escalate when appropriate.
  • Troubleshoot by reproducing steps, reviewing screenshots/logs, and isolating variables (browser, network, payment gateway, etc.).
  • Support common use cases such as PDF conversion and basic platform navigation.
  • Maintain quality responses while averaging ~25 solved tickets per day (≈575–600/month).
  • Contribute to macros, Help Center articles, and internal documentation.
  • Partner with Escalations/Tier-2 and Engineering on escalated issues.
  • Provide proactive updates to customers and ensure clear handoffs.
     

Qualifications

Here's What We're Looking For:

  • 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred).
  • Experience using Zendesk, including Explore, Help Center, and custom views/macros.
  • Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages.
  • Strong verbal and written communication skills; able to break down complex issues for technical and non-technical audiences.
  • Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected).
  • Demonstrated initiative in bug tracking, internal documentation, or team training support.
  • Strong organizational and time-management skills; comfortable with ticket queues, call logs, and daily targets.
  • Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.
  • Experience with SOP creation is a plus.
  • Participate in customer calls, screen shares, or trainings when escalations require higher-level communication.
  • Rotate into the holiday or on-call support schedule as needed.

Tools You’ll Use

  • Zendesk (tickets, macros, views, Explore)
  • Jira (bug tickets) and Confluence (SOPs/KB)
  • Browser developer tools; basic log review
  • DataDog and internal monitoring dashboards
  • PDF conversion tools and hospitality SaaS platforms
     

Additional Information

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $45,000 - $60,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. 

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