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DESCRIPTION
The Director of International Predictive Customer Engagement (IPCE) leads an analytics organization responsible for transforming customer engagement in international markets through advanced AI, predictive modeling, and omnichannel orchestration to drive competitive advantage and analytically informed decision making.
This role operates as a strategic consulting partner for international commercial leadership, driving enterprise-wide innovation, measurable business impact, and scalable AI capabilities across our international markets.
The position requires strong leadership to connect analytics with business outcomes, govern complex multi-market delivery, and steer the evolution of next-generation engagement capabilities with both ML and GenAI.
KEY RESPONSIBILITIES
Strategic Leadership & Vision

• Define and execute the international strategy for predictive customer engagement, including existing predictive customer engagement solutions and next-generation AI-driven engagement capabilities
• Establish roadmap for AI/ML, GenAI, and omnichannel orchestration aligned with commercial priorities
• Serve as a thought leader in AI-driven customer engagement and represent the organization in industry forums

Business Impact & Value Delivery

• Drive measurable business outcomes through predictive models, engagement strategies, and operational efficiency improvements
• Translate complex analytics into actionable commercial insights for senior leadership
• Ensure continuous optimization through test-and-learn and closed-loop feedback mechanisms

Global Team Leadership & Capability Building

• Lead and scale a high-performing, globally distributed data science organization
• Foster a culture of accountability, innovation, and continuous learning
• Build consulting capabilities within the team to act as trusted advisors to markets

Stakeholder Engagement & Strategic Partnership

• Serve as the primary bridge between analytics, commercial leaders, and cross-functional teams (Business Leaderships, Commercial Excellence, Commercial IT, Data and Cloud Engineering and other stakeholders)
• Establish strong partnerships with market leadership to co-create solutions and align priorities
• Facilitate executive-level discussions on brand strategy and engagement optimization

Product & Solution Innovation

• Drive development and deployment of predictive models and AI solutions (e.g., Next Best Action predictive models, GenAI applications)
• Lead integration with enterprise platforms (CRM, marketing automation, data platforms)
• Champion adoption of innovative methodologies, including agentic AI and explainable AI

Governance, Operating Model & Delivery Excellence

• Establish governance frameworks for demand intake, prioritization, and delivery across markets
• Ensure alignment across matrix teams and enforce execution discipline
• Mitigate delivery risks across multi-market initiatives through structured oversight

Continuous Improvement & Scaling

• Lead expansion of IPCE capabilities across new markets and business areas
• Promote reuse of frameworks and standardized methodologies for scalability
• Drive ongoing innovation through monitoring industry trends and emerging technologies

QUALIFICATIONS
Education

• BA/BS required (quantitative area of study preferred)
• MBA/other graduate degree preferred

Experience

• 7+ years of experience in advanced analytics, AI/ML
• Proven experience in leading large, complex projects with leadership of global, cross-functional analytics teams
• Experience in pharmaceutical or highly regulated industries preferred

Technical Skills

• Proficiency in Python/R, SQL, Tableau/Power BI, and MS Office Suite
• Predictive modeling, machine learning, and AI-driven decision systems
• Hands on experience with designing and deploying machine learning models using Scikit-learn, TensorFlow, PyTorch etc. is preferred
• Generative and Agentic AI and advanced analytics frameworks

Competencies

• Omnichannel marketing analytics and CRM integration
• Leadership & Business Skills
• Strong strategic thinking and ability to translate analytics into business value
• Exceptional stakeholder management and executive communication skills
• Experience driving global programs with complex governance structures

#LI-Hybrid
If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Compensation Overview:
Princeton - NJ - US: $197,800 - $239,681
The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.
Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.
Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

Work-life benefits include:
Paid Time Off

• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays

Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
Supporting People with Disabilities
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
Candidate Rights
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.
R1604234 : Director, International Predictive Customer Engagement (IPCE)