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Pre Sales Technical Support Engineer Jobs (NOW HIRING)

Service Express

ASSOC006396 Description Associate Technical Support Engineer The Associate Technical Support ... Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials. * Develop ...

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Ohmite

Technical Solutions Engineer

Warrenville, IL · On-site

The Technical Solutions Engineer provides pre-sales technical support, customer application guidance, product training, and technical marketing support to our developing customer base. The ideal ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback ... technical support, solutions engineering, or similar customer-facing technical role. * Hands-on ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Gotion, Inc.

Application Engineer

Fremont, CA · On-site

$100K - $130K/yr

Essential Duties and Responsibilities: • Pre-sales technical support for customer account ... ESS engineering/design technical pre-sales support and project management • Ability to ...

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Pre Sales Technical Support Engineer information

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$267K

How much do pre sales technical support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for pre sales technical support engineer in the United States is $190,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,000.00 and $239,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Pre Sales Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $190,711 per year, or $91.7 per hour.

Associate Technical Support Engineer

Highland Heights, OH • On-site

Park Place Technologies
IT Services • 1 - 5K employees
Learn more about Park Place Technologiesexternal

Full-time

Posted 12 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Associate Technical Support Engineer
The Associate Technical Support Engineer ensures Park Place Technologies derives maximum benefit from the sale of its products by providing customers with high quality Technical Support.
Responsibilities:
  • Advise customers how to configure and use Park Place Technologies' software products to satisfy their operational needs.
  • Trouble-shoot and identify the cause of customer software product problems.
  • Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
  • Ensure all customer problems and queries are logged in Park Place Technologies' Helpdesk system, escalated where appropriate and tracked through to completion.
  • Work closely with Software Development Teams on the resolution of customer problems.
  • Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
  • Develop and maintain a full and current awareness of Entuity products.
  • Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies' products and services.
  • Advise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).
  • Advise customers how to customize Entuity software dashboards, reports, and exports.
  • Develop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products.
  • Develop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.
  • Issue customer licenses as required.
  • Create and issue Device support software configurations and overrides to customers as required.
  • Other duties as assigned.

Basic Qualifications:
  • Bachelor's degree required in a Computer Networking or Software related discipline.
  • A minimum of 1-3 years' experience of MS Windows, Red Hat Linux and VMware.
  • Knowledge of network technologies and device types (routers, switches, load balancers, etc.).
  • Self-confident and resourceful with a positive attitude.
  • Well organized and able to stay focused when under pressure.
  • Enjoys problem solving and interaction with others.
  • Good communication skills and a sense of humor.

Preferred Qualifications:
  • Network device vendor certifications (CCNA, JNCIA).

Travel:
  • 0%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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