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Pre Legal Collection Specialist Jobs (NOW HIRING)

Maplewood Senior Living

Collection Specialist

Westport, CT · On-site

$19.25 - $26.25/hr

... legal as needed. * Long-term care insurance documentation: Prepare, submit, and track long-term ... Billing Specialist and Senior Revenue Accountant Equal Opportunity Employer/Protected Veterans ...

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank ... Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write ...

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank ... Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write ...

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank ... Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write ...

Howe Law

Litigation Attorney

Alpharetta, GA · Remote

This will involve representation in court and providing guidance to a team of paralegal debt collection specialists. In this role you will work closely with our legal collection and support teams.

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank ... Ability to read, analyze and interpret financial report and/or legal documents. * Ability to write ...

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Collection Specialist

Westport, CT • On-site

Maplewood Senior Living
Health Care and Social Assistance • 1 - 5K employees
Learn more about Maplewood Senior Livingexternal

$19.25 - $26.25/hr

Full-time

Re-posted 28 days ago

Maplewood Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Reports To: Revenue Accounting Manager
Summary: We are seeking an experienced Collections Specialist to manage the full accounts receivable and collections lifecycle for our resident accounts at our 18 locations. This role combines strong customer service skills with disciplined follow-through: you'll be the friendly first point of contact for billing questions, outreach on past-due balances, and long-term care insurance documentation. Experience in senior living, assisted living, or residential housing is a strong plus, as familiarity with resident billing cycles and payer sources helps this role succeed from day one.
Essential Functions
  • Billing support: Serve as a knowledgeable, patient resource for general billing questions from residents, families, responsible parties, and internal staff-explaining charges, statements, and payment options clearly and compassionately.
  • Courtesy outreach: Conduct proactive, professional outreach on late and past-due payments, working with account holders to resolve balances while preserving positive relationships.
  • Bad debt collections: Manage aged and delinquent accounts through to resolution, including payment plan setup, escalation, documentation, and coordination with third-party collections or legal as needed.
  • Long-term care insurance documentation: Prepare, submit, and track long-term care (LTC) insurance claims and supporting documentation, following up with carriers to ensure timely reimbursement and accurate account posting.
  • Account maintenance: Reconcile accounts, apply payments and adjustments accurately, and maintain thorough, up-to-date records of all collection activity and communications.
  • Reporting: Monitor AR aging, flag at-risk accounts, and provide regular status updates to management on collections performance and outstanding balances.
  • Cross-functional coordination: Partner with billing, executive directors at each building, and finance teams to resolve discrepancies and ensure billing accuracy.

Qualifications
Required
  • 3+ years of relevant experience in collections and billing.
  • Demonstrated ability to handle sensitive financial conversations with professionalism, empathy, and tact.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
  • Proficiency with billing/AR software and standard office applications (e.g., Excel).
  • Clear written and verbal communication skills.

Preferred
  • Experience in senior living, assisted living, skilled nursing, or residential housing.
  • Familiarity with long-term care insurance claims and documentation.
  • Understanding of multiple payer sources and resident billing cycles.
  • Experience with Yardi, PCC, or similar ERPs.

Key Competencies
  • Balances persistence with empathy when pursuing payment.
  • Comfortable working with residents, families, and responsible parties who may be navigating difficult circumstances.
  • Self-directed and reliable in following up on open items and deadlines.
  • Discreet and trustworthy when handling confidential financial and health-related information.

Team and Reporting Structure
  • Reports to: Revenue Accounting Manager
  • Works alongside: Billing Specialist and Senior Revenue Accountant

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Maplewood Senior Living employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Maplewood Senior Living

Sourced by ZipRecruiter

Maplewood Senior Living is a state-of-the-art, forward-thinking senior living provider with locations in CT, MA, and OH, and new communities soon to open in NY and NJ. We offer a home-like, luxury environment for our residents, allowing them to live "the good life" in a safe environment.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Westport, CT, US

Year founded

2004

Social media

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