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Practice Support Consultant Jobs (NOW HIRING)

DataSync Inc.

CADD Support Consultant

Atlanta, GA · On-site

Role Overview CADD Support Consultant supporting CADD software, workspaces, standards ... practices, and workflows • Develop and conduct CADD software/workspace training sessions • ...

iTek People, Inc.

CADD Support Consultant

Atlanta, GA · On-site

CADD Support Consultant Client: Georgia Department of Transportation (GDOT) Location: Hybrid ... Strong documentation and CADD best-practice development skills * Python strongly preferred * Visual ...

HireITPeople

CADD Support Consultant

Atlanta, GA · On-site

... a CADD Support Consultant to assist in the support and implementation of CADD software and ... The main development here would be the documentation of best practices (like how-to's or workflows)

Avcend

CADD Support Consultant

Atlanta, GA · On-site

$57/hr

The consultant will support the implementation and ongoing use of CADD software and workspaces ... Develop and document CADD best practices, how-to guides, workflows, and technical procedures.

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Sr. Technical Support Consultant - Remote

Berkeley Heights, NJ • On-site, Remote

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

Re-posted 13 days ago

Job description

NAVA Software solutions is looking for a Sr. Technical Support Consultant
Details:
Sr. Technical Support Consultant
Location: Remote role
Duration: 6 months CTH
Job Description:
  • CA Server Automation which includes CA ITCM - need knowledge with in using the CA tool.
  • Experience with Windows systems troubleshooting within non-production and production multi-tier environments.
  • 24x7 on call support of applications on a rotating basis and participate in resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts that can inform of problems in logs files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues, and delivery risks.
  • Support applications that support the Managed Services ATM fleet and Cash and Logistics.
  • Perform coordination of cross-functional departments to identify project issues, monitor action items and follow-up to ensure resolutions.
  • Participate in Patch deployment scheduling and grouping of deployments. Individual will validate systems are operating as they should after a Patching process has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with resources to assume the same.
  • Good verbal and written communication skills to be used for creation and updating standard operating procedures.
  • Must be able to operate in a team environment and be able to effectively communicate and work with team members globally.

Required:
  • 5+ years of IT experience in a technical production support role with background in Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • CA Server Automation which includes CA ITCM
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experienced in Agile and DevOps environments and cultures.
  • Knowledge of ITIL production support best practices
  • ATM knowledge and strong knowledge of Microsoft Office Suite
  • Knowledge of Splunk and ExtraHop

Desired:
  • Basic knowledge of Linux
  • Knowledge of Azure
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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