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Practice Performance Manager Jobs in Massachusetts

Valley Health Systems

Practice Manager

Holyoke, MA · On-site

Monitor and manage departmental budgets and financial performance * Implement and reinforce practice and hospital policies and procedures * Serve as a liaison between providers, staff, and hospital ...

Valley Health Systems

Practice Manager

Holyoke, MA · On-site

$3.4K - $5.9K/wk

Monitor and manage departmental budgets and financial performance * Implement and reinforce practice and hospital policies and procedures * Serve as a liaison between providers, staff, and hospital ...

Optima Dermatology

Practice Manager

Newburyport, MA

Position Summary: The Practice Manager is responsible for dayto day operations and patient ... Conduct performance evaluations. * Facilitate all clinical site meetings. * Monitor inventory and ...

Optima Dermatology

Practice Manager

Newburyport, MA · On-site

Position Summary: The Practice Manager is responsible for day-to day operations and patient ... Conduct performance evaluations. * Facilitate all clinical site meetings. * Monitor inventory and ...

Benevis

Practice Manager

Springfield, MA · On-site

$72K/yr

Overview The Practice Manager oversees the successful implementation and management of all three ... Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction ...

Benevis

Practice Manager

Springfield, MA · On-site

Overview The Practice Manager oversees the successful implementation and management of all three ... Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction ...

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All JobsPractice Performance JobsPractice Performance Manager JobsPractice Performance Manager Jobs in Massachusetts

Practice Performance Manager information

See Massachusetts salary details

$43.1K

$78.6K

$126.1K

How much do practice performance manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for practice performance manager in Massachusetts is $78,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $86,300.00 per year, depending on experience, location, and employer.

How does a practice performance manager collaborate with clinical and administrative teams to improve practice efficiency?

A Practice Performance Manager works closely with both clinical and administrative teams to identify workflow bottlenecks, streamline processes, and implement best practices. They often facilitate regular meetings to gather feedback, analyze data on key performance indicators, and develop action plans for improvement. By fostering open communication and aligning team goals, Practice Performance Managers ensure that operational changes are effectively adopted and lead to measurable enhancements in patient care and practice efficiency.

What are the key skills and qualifications needed to thrive as a practice performance manager, and why are they important?

To thrive as a Practice Performance Manager, you need strong analytical abilities, healthcare operations knowledge, and a background in business or healthcare administration, often supported by a relevant degree. Familiarity with practice management software, data analytics tools, and quality improvement frameworks is typically required. Exceptional communication, leadership, and problem-solving skills help you effectively drive performance improvements and manage teams. These competencies are crucial for optimizing practice operations, enhancing patient outcomes, and ensuring organizational success in a competitive healthcare environment.

What is the difference between Practice Performance Manager vs Practice Operations Coordinator?

Practice Performance ManagerPractice Operations Coordinator
Focuses on analyzing and improving practice performance metrics, financial outcomes, and strategic planning.Handles daily operational tasks, scheduling, and administrative support to ensure smooth practice functioning.
Requires skills in data analysis, performance metrics, and strategic management.Requires organizational, communication, and administrative skills.
Typically holds certifications in healthcare management or related fields.Often has administrative or office management certifications.

The Practice Performance Manager primarily focuses on analyzing practice performance and implementing improvements, while the Practice Operations Coordinator manages daily operations and administrative tasks. Both roles are essential for practice success but differ in scope and responsibilities.

Is practice performance management a stressful job?

Practice performance management can be stressful due to the need to meet performance targets, analyze data, and implement improvements. Managers often work under deadlines and must balance multiple priorities, which can contribute to job-related stress.

What cities in Massachusetts are hiring for Practice Performance Manager jobs?

Cities in Massachusetts with the most Practice Performance Manager job openings:

Practice Performance Manager jobs near you
Infographic showing various Practice Performance Manager job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Temporary. Highlights an 90% In-person, 7% Hybrid, and 3% Remote job distribution, with an average salary of $78,640 per year, or $37.8 per hour.

Practice Manager-CBHC

Behavioral Health Network, Inc.

Worcester, MA • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Practice Manager to join our Community Behavioral Health Center (CBHC) team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
  • Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
  • Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
  • Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
  • Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
  • Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
  • Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:
  • Lead the daily operations of CBHC Central Intake, ensuring individuals receive welcoming, timely, efficient, and high-quality access to BHN services and appropriate levels of care.
  • Ensure department goals, CBHC performance specifications, service standards, and key performance indicators are consistently achieved.
  • Use referral, access, call-center, and outcome data to identify trends, evaluate performance, remove barriers to care, and develop improvement plans with senior leadership when expectations are not met.
  • Collaborate with Central Intake leadership and supervisors to coordinate workflows, prioritize urgent needs, and ensure effective and timely connection to care across BHN programs.
  • Serve as a liaison among BHN levels of care, clinical and operational teams, community partners, individuals served, families, and other stakeholders.
  • Supervise assigned team members and provide oversight to Intake Supervisors, including coaching, performance feedback, accountability, and support for professional development.
  • Participate in recruitment, onboarding, training, scheduling, and performance management, ensuring team members remain current with position requirements and that staffing meets CBHC standards.
  • Monitor the quality and timeliness of telephone, voicemail, and intake interactions and ensure complete, accurate documentation of each individual contact in the electronic health record.
  • Maintain working knowledge of insurance carriers, intake requirements, referral pathways, phone-tree routing, and other systems needed to connect individuals with appropriate services.
  • Promote a collaborative, customer-focused, and accountable team culture; resolve workflow or interpersonal concerns appropriately; complete administrative responsibilities; and perform other assigned duties.

Who You Are:
  • Bachelor's degree in a behavioral health, human-services, healthcare administration, business, or related field required.
  • At least three years of call-center, access-center, central-intake, or related intake experience required.
  • At least two years of previous supervisory or people-management experience required.
  • At least three years of experience in behavioral health or mental health services required.
  • Demonstrated ability to lead service operations, manage workflows and staffing schedules, monitor performance expectations, and support compliance with program requirements.
  • Strong analytical and problem-solving skills, including the ability to interpret key performance indicators, recognize trends, determine root causes, and implement effective solutions.
  • Excellent customer-service, interpersonal, verbal, written, conflict-resolution, coaching, and team-leadership skills.
  • Strong organization, prioritization, time-management, follow-through, and decision-making skills, with the ability to respond effectively to urgent needs and frequent interruptions.
  • Proficiency with electronic health records, call-center or telephone systems, Microsoft Office or comparable business software, and agency communication systems.
  • Ability to meet the essential-staff and supervisory expectations of the role and its physical requirements, including sitting, standing, walking, and lifting or carrying up to 25 pounds, with or without reasonable accommodation.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.
Salary Range: $55,000-$60,000
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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