Practice Associate Jobs in Norwalk, CT (NOW HIRING)

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The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

The Practice Associate III is an experienced professional with in-depth knowledge of patient registration and surgical scheduling processes. The Practice Associate III is responsible scheduling and coordinating of surgical and in-office procedures and other specialty services. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Job Responsibilities:

• Coordinate and appointments, ultrasounds, surgeries, procedures and other specialty services.
• Schedule post-operative and other follow-up appointments and other related tests.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between the resident, attending physician, patient, and the OR, and patient with all aspects of scheduling.
• Verify patient insurance eligibility, benefits, and coordination of benefits prior to the procedure date. Inform the patient on fees and ensures collection of copays and payments
• Conduct all pre-determination, authorization and pre-certification.
• Greet patients and visitors and answer patient telephone calls.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks as requested.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Manage and review physicians schedules to ensure all authorizations and pre-certifications for office visits, injections and procedures are obtained.
• Provide general administrative support to physicians and manager.
• Assists Supervisor/Manager with special projects and supervise specific tasks as determined.
• Assists with onboarding new staff.
• Perform other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years relevant experience in a medical office environment with strong proficiency of medical terminology and surgical scheduling.
• Strong organizational and problem solving skills and the ability to set priorities among multiple competing objectives tasks and initiatives.
• Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Excellent relationship management skills including but not limited to emotional intelligence, interpersonal skills, empathy and ability to handle situations with respect, tact and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Ability to mentor teammates and demonstrate professional and compassionate manner while conveying a positive image of the practice.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Bilingual English/Spanish a plus, but not required.

Hourly Rate Ranges: $28.13 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
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