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Title: Financial Aid Advisor, Bilingual

Position Type: Professional Tech Full time

College: Pikes Peak State College

Division: Student Affairs

Department: PPSC Financial Aid

Location: Colorado Springs

Salary Range: $53,944 annual gross

Who We Are:

We have as many dreams here as we do students, and they come in every variety: high school grads, veterans, single moms, factory workers, jocks, artists, geeks, book worms and retirees from every race, ethnicity and age. Together, we create a supportive learning environment and a sense of belonging for those who want to build a better future while staying close to home and for travelers on their way from here to everywhere. Students succeed at PPSC!

Job Summary:

This is a NON-CLASSIFIED employment opportunity and is exempt from the State Classified Personnel System. Visit the State of Colorado for Classified employment opportunities.   
The Bilingual Financial Aid Advisor provides front line customer service to students, parents, faculty, and staff by providing thorough and accurate financial aid counseling, financial aid processing of FAFSA files, and managing all financial aid communications to students regarding their financial aid.
Must be available to work during peak periods based on job responsibilities and college calendars. This position is located at the Centennial Campus, but may require travel to the Downtown Studio, and Rampart Range Campuses, based upon department needs. This position may also require employee to be available to work remotely, as needed.

Minimum Qualifications:

• Completed Bachelor’s degree from a regionally accredited institution with professional level experience performing similar duties to those described for this position (i.e. student services, accounting, banking, business, finance, public administration) OR Completed Associate’s degree from a regionally accredited institution with two years of professional level experience performing similar duties to those described for this position (i.e. student services, accounting, banking, business, finance, public administration) OR four years of professional level experience performing similar duties to those described for this position (i.e. student services, accounting, banking, business, finance, public administration).
• Must be able to read, write, speak Spanish to advise current and prospective students. This position is approved for bilingual Spanish/English differential pay upon demonstrated proficiency.  
Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications:

• Two years of professional level experience in Student Services at an institution of higher education (such as Admissions, Enrollment Services, Records, Financial Aid, Academic Advising, Student Life, Student Support Services, or Retention Services).
• Professional level experience in Financial Aid.
• Banner INB software experience or similar software experience.
• Demonstrated experience with federal, state, and institutional policies regarding financial aid.
• Demonstrated experience providing financial aid information and financial aid counseling to students.
• Demonstrated experience with computer software such as BANNER, Microsoft Office, etc.

Duties & Responsibilities:

Financial Aid Advising
• Primary liaison for CASFA students, requires employee to know how to read, write and speak Spanish to help this population of students.
• Provide excellent financial aid advising in person, or remotely on the phone, or via the financial aid email drive from which you are responsible for answering emails.
• Provide information and advise students, both prospective and current, about financial aid processes and applications, scholarships, eligibility requirements, student rights and responsibilities, etc.
• Resolve issues that arise as a result of miscommunication or misunderstanding on the part of students, parents and other campus staff as relates to the financial aid process.
• Explain and interpret financial aid procedures and regulations to staff members in order to assist them in their understanding of all student financial aid packages.
• Act as a first point of contact for the front counter staff regarding any financial aid customer service needs.
• Utilize financial aid expertise in order to perform Professional Judgments and Independent Overrides on a student-by-student basis to override normal situations that students report on their FAFSA.
• Ensuring accuracy of all information given, all documentation taken in, and all data-entry
processes.
• Indexing financial aid documentation in BDM.
• Critically think about processes in order to make more effective, streamlined procedures.
• Participate in FAFSA Nights at local high schools as well as provide presentations to current and future college students regarding financial aid, student loans, and basic money management skills.
• Process financial aid verification of student files per federal regulations.
Financial Aid Communications and Outreach
• Implement a proactive approach for student outreach regarding their financial aid processes.
• Professionally communicate with students regarding missing documents and its effect on their financial aid.
• Perform strategic outreach to ensure student response and timely submission of financial aid documents.
• Maintain constant and consistent follow-up and with students to complete financial aid files and award students their financial aid.

Competencies/KSAs:

• Ability to navigate differences effectively and respectfully in the workplace.
• Primary liaison for CASFA students, requires employee to know how to read, write and speak Spanish to help this population of students.
• Maintain expert knowledge of federal, state, and institutional policies regarding types of financial aid (i.e., Pell Grant, Colorado Student Grant, Stafford Loans, Work-Study, etc.).
• Resolve data integrity issues and discrepancies within the system.
• Requires face-to-face or remote contact with a diverse population of students.
• Advise students of the various aspects of financial aid (i.e., application procedures, verification documentation, scholarship and grant guidelines, federal and private loan conditions, Satisfactory Academic Progress requirements, etc.).
• Assist students with completion of FAFSAs and required documentation to be awarded financial aid both in-person and remotely.
• Explain financial aid processes, awards, and provide financial aid guidance via email, telephone, in-person meetings or remotely, and presentations/FAFSA nights.
• Perform Professional Judgments for students who have special circumstances in regard to their income and dependency status.
• Excellent customer service skills and experience are required.
Ability to multi-task is critical.
• Cross-train team members on specialty areas of duty.
• Adhere to college policies and procedures.

Selection Process:

For full consideration, all application materials must be received by 4:00 p.m. on July 14th, 2026.
Pikes Peak State College reserves the right to close the job posting once a sufficient applicant pool has been obtained.  
Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.
Visa support is not available for this position.

Application Instructions: 

Application must be submitted online.  Incomplete applications may not receive full consideration.  A complete application will include:
Cover letter - Address the minimum and preferred qualifications in the order listed on the job announcement.
Resume - Reflect experience, education, knowledge, skills, and abilities.  
Unofficial Transcripts - Unofficial transcripts for all degrees conferred.  Official transcripts are required if hired for the position.  
Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.