Portfolio Operations Associate Jobs in Rancho Cucamonga, CA

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Position Summary

JLL is seeking an mid-level Audio-Visual Technician to support a client portfolio with comprehensive AV infrastructure. This role is responsible for maintaining, troubleshooting, and optimizing audio-visual systems across conference rooms, digital signage assets, collaboration spaces, and common areas. The ideal candidate combines strong technical expertise with exceptional customer service skills, ensuring seamless technology experiences for building occupants and stakeholders.

Key Responsibilities

Technical Support & Troubleshooting

• Respond to service requests and equipment concerns promptly, prioritizing based on business impact

• Troubleshoot and resolve issues with conference room control systems (Q-SYS or similar platforms), meeting spaces, and integrated AV components

• Diagnose and repair electronic components including control panels, amplifiers, signal processors, and connectivity infrastructure

• Provide technical guidance and user support for videoconferencing equipment, cameras, microphones, speakers, projectors, and display monitor

System Maintenance & Operations

• Maintain and operate audio-visual equipment across conference rooms, training facilities, breakrooms, offices, and restaurants, ensuring optimal performance and minimal downtime

• Perform scheduled preventive maintenance and routine repairs on conference room systems, digital signage, BrightSign players, and display equipment

• Conduct regular system testing and quality checks to proactively identify and resolve potential issues before they impact users

Installation & Configuration

• Deploy and configure new AV equipment including collaboration systems, digital signage, and display technologies

• Read and interpret technical documentation, schematics, wiring diagrams, and manufacturer specifications to determine proper installation and troubleshooting procedures

• Maintain accurate inventory records and documentation of all AV assets, configurations, and service history

Cross-Functional Support

• Collaborate with IT teams on network-related AV issues and system integrations

• Receive cross-training in security hardware systems (access control) and provide backup support as needed

• Communicate effectively with management, vendors, and end-users to ensure service excellence

• Participate in emergency response protocols and after-hours support rotation as required

Required Qualifications

Experience & Technical Skills

• High school diploma or equivalent

• 3-5 years of hands-on experience installing, configuring, and troubleshooting professional audio-visual systems

• Demonstrated expertise with conference room control platforms (Q-SYS, Crestron, Extron, AMX, or equivalent)

• Working knowledge of video conferencing technologies and unified communication platforms

• Proficiency troubleshooting electronics including signal flow, wiring, connectors, and basic electrical components

• Experience with digital signage systems and content management platforms (BrightSign experience highly valued)

• Basic networking knowledge including IP addressing, VLANs, and network troubleshooting

• Competency with Microsoft Office suite and work order/ticketing systems

Professional Competencies

• Strong customer service orientation with ability to translate technical concepts for non-technical users

• Excellent verbal and written communication skills for documentation, reporting, and stakeholder interaction

• Self-directed work style with ability to prioritize competing demands and manage time effectively

• Meticulous attention to detail in troubleshooting, documentation, and quality control

• Proven ability to work collaboratively in team environments and independently as situations require

• Adaptability to rapidly changing priorities in fast-paced facilities environments

Licenses & Certifications

• Valid California driver's license with clean driving record (role requires travel between buildings/sites)

• Knowledge of and adherence to electrical safety codes and OSHA standards

Preferred Qualifications

• CTS (Certified Technology Specialist) or CTS-I (Installation) certification

• Manufacturer certifications (Q-SYS, Crestron, Extron, Biamp, QSC, or similar)

• Associate degree in electronics, AV technology, or related technical field

• Experience with building management systems integration

• Familiarity with AutoCAD or system design documentation tools

Physical Requirements

• Ability to lift and carry equipment up to 50 lbs regularly

• Frequent climbing of ladders and lifts to access ceiling-mounted equipment

• Regular bending, kneeling, reaching, and working in small spaces

• Ability to work from heights and in varied environmental conditions

• Manual dexterity for handling small components, tools, and precision equipment

• Visual acuity for reading technical diagrams and identifying component markings

Work Schedule & Conditions

• Standard business hours with flexibility for occasional weekend, holiday, and after-hours work

• On-call rotation for emergency response may be required

• Work performed across multiple buildings/locations requiring local travel

• Professional appearance and demeanor required for client-facing environments

• Personal protective equipment provided and must be worn as required by safety protocols

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.